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Seller_BLkmfW07Swqg4

Selling Policies and Seller Code of Conduct - attempting to damage or abuse another seller

Hello. I need help but I don't know who can help me and how. We haven't violated anything that Amazon says. They write that we attempting to damage or abuse another seller by leaving him a feedback. We haven't left reviews for our competitors or anyone else and haven't asked anyone to do it. We've already sent 4 appeals and all were rejected :(

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Seller_BLkmfW07Swqg4

Selling Policies and Seller Code of Conduct - attempting to damage or abuse another seller

Hello. I need help but I don't know who can help me and how. We haven't violated anything that Amazon says. They write that we attempting to damage or abuse another seller by leaving him a feedback. We haven't left reviews for our competitors or anyone else and haven't asked anyone to do it. We've already sent 4 appeals and all were rejected :(

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391 views
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Seller_ZQyopdiwkUHOZ
In reply to: Seller_BLkmfW07Swqg4’s post

Can you post the full notice that you received from Amazon? Have you opened a case with Seller Support? If so, also post the case ID number.

@Ezra_Amazon @Julia_Amzn @Spencer_Amazon @Sarah_Amzn @Winston_Amazon Can any of you check case details to privately let OP know which seller and in what manner they're alleged to have violated code of Conduct by?

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Seller_ZQyopdiwkUHOZ
In reply to: Seller_BLkmfW07Swqg4’s post

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Seller_BLkmfW07Swqg4
Account was never used for feedback, we left only couple of POSITIVE feedback for the sellers and they are selling not the same product as ours.
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But are they selling in the same categories?

Amazon wouldn't differentiate between positive and negative reviews.

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Seller_BLkmfW07Swqg4
The main possible problem is that our former employee admitted to leaving a review for a product that we did not buy. He left 5 stars, but he did not write a review. We mentioned this in the appeal, but it was rejected. We do not know what else we can do, because we do not understand where exactly the problem may be.
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Ok, so this is why your appeal is failing. You did what they accused you of and you're not acknowledging that you have, nor showing them that it won't happen again.

You need to appeal acknowledging that this is what you did wrong and the failure that caused it, then state what measures you're taking to address those failures, then finally what you're doing to make sure the mistake won't happen again.

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Seller_BLkmfW07Swqg4

Selling Policies and Seller Code of Conduct - attempting to damage or abuse another seller

Hello. I need help but I don't know who can help me and how. We haven't violated anything that Amazon says. They write that we attempting to damage or abuse another seller by leaving him a feedback. We haven't left reviews for our competitors or anyone else and haven't asked anyone to do it. We've already sent 4 appeals and all were rejected :(

391 views
27 replies
Account Health
Tags:Deactivated
00
Reply
user profile
Seller_BLkmfW07Swqg4

Selling Policies and Seller Code of Conduct - attempting to damage or abuse another seller

Hello. I need help but I don't know who can help me and how. We haven't violated anything that Amazon says. They write that we attempting to damage or abuse another seller by leaving him a feedback. We haven't left reviews for our competitors or anyone else and haven't asked anyone to do it. We've already sent 4 appeals and all were rejected :(

Account Health
Tags:Deactivated
00
391 views
27 replies
Reply
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Selling Policies and Seller Code of Conduct - attempting to damage or abuse another seller

by Seller_BLkmfW07Swqg4

Hello. I need help but I don't know who can help me and how. We haven't violated anything that Amazon says. They write that we attempting to damage or abuse another seller by leaving him a feedback. We haven't left reviews for our competitors or anyone else and haven't asked anyone to do it. We've already sent 4 appeals and all were rejected :(

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Tags:Deactivated
00
391 views
27 replies
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Seller_ZQyopdiwkUHOZ
In reply to: Seller_BLkmfW07Swqg4’s post

Can you post the full notice that you received from Amazon? Have you opened a case with Seller Support? If so, also post the case ID number.

@Ezra_Amazon @Julia_Amzn @Spencer_Amazon @Sarah_Amzn @Winston_Amazon Can any of you check case details to privately let OP know which seller and in what manner they're alleged to have violated code of Conduct by?

00
user profile
Seller_ZQyopdiwkUHOZ
In reply to: Seller_BLkmfW07Swqg4’s post

user profile
Seller_BLkmfW07Swqg4
Account was never used for feedback, we left only couple of POSITIVE feedback for the sellers and they are selling not the same product as ours.
View post

But are they selling in the same categories?

Amazon wouldn't differentiate between positive and negative reviews.

user profile
Seller_BLkmfW07Swqg4
The main possible problem is that our former employee admitted to leaving a review for a product that we did not buy. He left 5 stars, but he did not write a review. We mentioned this in the appeal, but it was rejected. We do not know what else we can do, because we do not understand where exactly the problem may be.
View post

Ok, so this is why your appeal is failing. You did what they accused you of and you're not acknowledging that you have, nor showing them that it won't happen again.

You need to appeal acknowledging that this is what you did wrong and the failure that caused it, then state what measures you're taking to address those failures, then finally what you're doing to make sure the mistake won't happen again.

00
Follow this discussion to be notified of new activity
user profile
Seller_ZQyopdiwkUHOZ
In reply to: Seller_BLkmfW07Swqg4’s post

Can you post the full notice that you received from Amazon? Have you opened a case with Seller Support? If so, also post the case ID number.

@Ezra_Amazon @Julia_Amzn @Spencer_Amazon @Sarah_Amzn @Winston_Amazon Can any of you check case details to privately let OP know which seller and in what manner they're alleged to have violated code of Conduct by?

00
user profile
Seller_ZQyopdiwkUHOZ
In reply to: Seller_BLkmfW07Swqg4’s post

Can you post the full notice that you received from Amazon? Have you opened a case with Seller Support? If so, also post the case ID number.

@Ezra_Amazon @Julia_Amzn @Spencer_Amazon @Sarah_Amzn @Winston_Amazon Can any of you check case details to privately let OP know which seller and in what manner they're alleged to have violated code of Conduct by?

00
Reply
user profile
Seller_ZQyopdiwkUHOZ
In reply to: Seller_BLkmfW07Swqg4’s post

user profile
Seller_BLkmfW07Swqg4
Account was never used for feedback, we left only couple of POSITIVE feedback for the sellers and they are selling not the same product as ours.
View post

But are they selling in the same categories?

Amazon wouldn't differentiate between positive and negative reviews.

user profile
Seller_BLkmfW07Swqg4
The main possible problem is that our former employee admitted to leaving a review for a product that we did not buy. He left 5 stars, but he did not write a review. We mentioned this in the appeal, but it was rejected. We do not know what else we can do, because we do not understand where exactly the problem may be.
View post

Ok, so this is why your appeal is failing. You did what they accused you of and you're not acknowledging that you have, nor showing them that it won't happen again.

You need to appeal acknowledging that this is what you did wrong and the failure that caused it, then state what measures you're taking to address those failures, then finally what you're doing to make sure the mistake won't happen again.

00
user profile
Seller_ZQyopdiwkUHOZ
In reply to: Seller_BLkmfW07Swqg4’s post

user profile
Seller_BLkmfW07Swqg4
Account was never used for feedback, we left only couple of POSITIVE feedback for the sellers and they are selling not the same product as ours.
View post

But are they selling in the same categories?

Amazon wouldn't differentiate between positive and negative reviews.

user profile
Seller_BLkmfW07Swqg4
The main possible problem is that our former employee admitted to leaving a review for a product that we did not buy. He left 5 stars, but he did not write a review. We mentioned this in the appeal, but it was rejected. We do not know what else we can do, because we do not understand where exactly the problem may be.
View post

Ok, so this is why your appeal is failing. You did what they accused you of and you're not acknowledging that you have, nor showing them that it won't happen again.

You need to appeal acknowledging that this is what you did wrong and the failure that caused it, then state what measures you're taking to address those failures, then finally what you're doing to make sure the mistake won't happen again.

00
Reply
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