On verge of bankrupcy and Becoming Suicidal as Amazon not realsing funds for 1 year
I opened my Amazon account in June last year and have been sending all my orders via tracked service. Despite this, Amazon has performed my ID verification twice, and I've provided all necessary documentation. However, they haven't sent a single penny to my account, and my balance shows over £17K.
I've opened dozens of cases and called them 50 times. Every time, they transfer my case to Amazon UK Payments. The last response I received was on May 2nd, saying they'd update me in 15 days, but I haven't heard anything since. One Amazon representative suggested I contact the Financial Ombudsman to complain.I have tried every thing in my capicity but nothing is working.It's been a year without receiving any money, and I'm on the verge of bankruptcy with no help from Amazon. It's frustrating and suffocating. My brand is registered on Amazon, and I don't want to lose my listings. Any advice?
I have posted same post last month and some one called Spencer_Amazon replied to my thread saying they are looking into this but nothing yet.
On verge of bankrupcy and Becoming Suicidal as Amazon not realsing funds for 1 year
I opened my Amazon account in June last year and have been sending all my orders via tracked service. Despite this, Amazon has performed my ID verification twice, and I've provided all necessary documentation. However, they haven't sent a single penny to my account, and my balance shows over £17K.
I've opened dozens of cases and called them 50 times. Every time, they transfer my case to Amazon UK Payments. The last response I received was on May 2nd, saying they'd update me in 15 days, but I haven't heard anything since. One Amazon representative suggested I contact the Financial Ombudsman to complain.I have tried every thing in my capicity but nothing is working.It's been a year without receiving any money, and I'm on the verge of bankruptcy with no help from Amazon. It's frustrating and suffocating. My brand is registered on Amazon, and I don't want to lose my listings. Any advice?
I have posted same post last month and some one called Spencer_Amazon replied to my thread saying they are looking into this but nothing yet.
36 replies
Seller_QuM1AZgzfU9x4
Firstly i'd make sure your bank account is actually verified - Amazon don't always let a seller know that it needs doing.
Secondly have a look in the help pages for mediation and make an application.
Seller_RlZVPg3d6ZUGP
As above definitely check your bank account, when you look at the disbursements page does it show them being attempted every 2 weeks?
Seller_Fg2fqaWOnEtha
Search on Google for Small Business Commissioner. They know Amazon very well, you could send them an email.
Seller_xpI9QzA3zCtze
Have you tried the managingdirector@amazon.co.uk
Explain the situation thoroughly and ensure you explain the distress and make it urgent
Seller_soBD2wwhsVOww
Contact: lizbarclay at smallbusinesscommissioner dot gov dot uk
She has helped a lot of us release funds during the verification shambles in january
Seller_AprESFMqq7PFN
Hi,
We had the same issue last year in October, we had over £180k sat in our amazon account that we couldn't withdraw. See if you can get yourself an Amazon account manager, we had one who was able to assist us, you really need an internal point of contact to get this resolved as we wouldn't of been able to sort it without them.
I hope this helps.
Winston_Amazon
Hey there @Seller_SFfnc6B8NJQjc,
While we want to be a means to assist, we encourage you to contact the Social Support Hotline: 111. If you’re having a medical emergency or suicidal crisis and can’t get in touch with the National Suicide Prevention Lifeline, please call 999.
Seller_KlbXZHzQGSDZv
Are you actually based in the UK. I'e live here post stuff from hear not living abroad with a virtual address here and sending all stuff via fba.
Seller_76AUwmqvSyRIM
That's a bit unfair, The mods do make some hilarious posts about football and films and other useful stuff.
