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Seller_DErsiMkHgBAno

Buyer cancels, seller is punished

Hi folks. Can anyone explain to me why this happens?

I sold an item to a buyer. The buyer messaged the following morning before I shipped the item to cancel the order. I have cancelled his order and money has been refunded, but this has now affected my seller performance! I have been penalised with a Pre Fulfilment Cancellation Rate!! Even though it was the buyer who cancelled!

I have been unable to contact Amazon to try and get answers!!

Thanks!

139 views
13 replies
Fulfil Orders
Tags:Cancelled order, Fulfilment
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Seller_DErsiMkHgBAno

Buyer cancels, seller is punished

Hi folks. Can anyone explain to me why this happens?

I sold an item to a buyer. The buyer messaged the following morning before I shipped the item to cancel the order. I have cancelled his order and money has been refunded, but this has now affected my seller performance! I have been penalised with a Pre Fulfilment Cancellation Rate!! Even though it was the buyer who cancelled!

I have been unable to contact Amazon to try and get answers!!

Thanks!

Fulfil Orders
Tags:Cancelled order, Fulfilment
00
139 views
13 replies
Reply
13 replies
user profile
Seller_EOmLRMFX8Oo9x
In reply to: Seller_DErsiMkHgBAno’s post

The buyer has to request cancellation through the cancel request not through an email to you. Amazon won’t recognise it unfortunately.

10
user profile
Seller_lljyzgTxr5fgI
In reply to: Seller_DErsiMkHgBAno’s post

Your quote is “I have cancelled his order”, which is why you now have a pre-cancellation metric hit, it appears. It is the buyer who has to cancel.

10
user profile
Seller_PsmY3U1LnRbk2
In reply to: Seller_DErsiMkHgBAno’s post

I have experienced the same thing and I wondered if there was a glitch somewhere. Buyer requested cancellation using the proper “Order cancellation request from Amazon customer XXXX” - I then followed the ‘Buyer Cancelled’ option on the drop down menu in the order. But I still picked up a hit on my Seller Performance Metrics. I’ve messaged Seller Central who are looking into it but I am nervous about it happening again! We don’t do masses of SF orders so it does not take much to go over the 1% limit! :scream:

00
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Seller_xUKHc5xSYJmI4
In reply to: Seller_DErsiMkHgBAno’s post

I would recommend reading messages before dispatching the order also ensure the cancellation has the heading Cancellation Request other it will affect your metrics. Something a lot of sellers have fallen foul of because this platform has never provided a clear guide to what a seller should do. Many sellers find our after the event.

00
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Seller_DErsiMkHgBAno

Buyer cancels, seller is punished

Hi folks. Can anyone explain to me why this happens?

I sold an item to a buyer. The buyer messaged the following morning before I shipped the item to cancel the order. I have cancelled his order and money has been refunded, but this has now affected my seller performance! I have been penalised with a Pre Fulfilment Cancellation Rate!! Even though it was the buyer who cancelled!

I have been unable to contact Amazon to try and get answers!!

Thanks!

139 views
13 replies
Fulfil Orders
Tags:Cancelled order, Fulfilment
00
Reply
user profile
Seller_DErsiMkHgBAno

Buyer cancels, seller is punished

Hi folks. Can anyone explain to me why this happens?

I sold an item to a buyer. The buyer messaged the following morning before I shipped the item to cancel the order. I have cancelled his order and money has been refunded, but this has now affected my seller performance! I have been penalised with a Pre Fulfilment Cancellation Rate!! Even though it was the buyer who cancelled!

I have been unable to contact Amazon to try and get answers!!

Thanks!

Fulfil Orders
Tags:Cancelled order, Fulfilment
00
139 views
13 replies
Reply
user profile

Buyer cancels, seller is punished

by Seller_DErsiMkHgBAno

Hi folks. Can anyone explain to me why this happens?

I sold an item to a buyer. The buyer messaged the following morning before I shipped the item to cancel the order. I have cancelled his order and money has been refunded, but this has now affected my seller performance! I have been penalised with a Pre Fulfilment Cancellation Rate!! Even though it was the buyer who cancelled!

I have been unable to contact Amazon to try and get answers!!

Thanks!

Fulfil Orders
Tags:Cancelled order, Fulfilment
00
139 views
13 replies
Reply
13 replies
13 replies
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Seller_EOmLRMFX8Oo9x
In reply to: Seller_DErsiMkHgBAno’s post

The buyer has to request cancellation through the cancel request not through an email to you. Amazon won’t recognise it unfortunately.

10
user profile
Seller_lljyzgTxr5fgI
In reply to: Seller_DErsiMkHgBAno’s post

Your quote is “I have cancelled his order”, which is why you now have a pre-cancellation metric hit, it appears. It is the buyer who has to cancel.

10
user profile
Seller_PsmY3U1LnRbk2
In reply to: Seller_DErsiMkHgBAno’s post

I have experienced the same thing and I wondered if there was a glitch somewhere. Buyer requested cancellation using the proper “Order cancellation request from Amazon customer XXXX” - I then followed the ‘Buyer Cancelled’ option on the drop down menu in the order. But I still picked up a hit on my Seller Performance Metrics. I’ve messaged Seller Central who are looking into it but I am nervous about it happening again! We don’t do masses of SF orders so it does not take much to go over the 1% limit! :scream:

00
user profile
Seller_xUKHc5xSYJmI4
In reply to: Seller_DErsiMkHgBAno’s post

I would recommend reading messages before dispatching the order also ensure the cancellation has the heading Cancellation Request other it will affect your metrics. Something a lot of sellers have fallen foul of because this platform has never provided a clear guide to what a seller should do. Many sellers find our after the event.

00
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user profile
Seller_EOmLRMFX8Oo9x
In reply to: Seller_DErsiMkHgBAno’s post

The buyer has to request cancellation through the cancel request not through an email to you. Amazon won’t recognise it unfortunately.

10
user profile
Seller_EOmLRMFX8Oo9x
In reply to: Seller_DErsiMkHgBAno’s post

The buyer has to request cancellation through the cancel request not through an email to you. Amazon won’t recognise it unfortunately.

10
Reply
user profile
Seller_lljyzgTxr5fgI
In reply to: Seller_DErsiMkHgBAno’s post

Your quote is “I have cancelled his order”, which is why you now have a pre-cancellation metric hit, it appears. It is the buyer who has to cancel.

10
user profile
Seller_lljyzgTxr5fgI
In reply to: Seller_DErsiMkHgBAno’s post

Your quote is “I have cancelled his order”, which is why you now have a pre-cancellation metric hit, it appears. It is the buyer who has to cancel.

10
Reply
user profile
Seller_PsmY3U1LnRbk2
In reply to: Seller_DErsiMkHgBAno’s post

I have experienced the same thing and I wondered if there was a glitch somewhere. Buyer requested cancellation using the proper “Order cancellation request from Amazon customer XXXX” - I then followed the ‘Buyer Cancelled’ option on the drop down menu in the order. But I still picked up a hit on my Seller Performance Metrics. I’ve messaged Seller Central who are looking into it but I am nervous about it happening again! We don’t do masses of SF orders so it does not take much to go over the 1% limit! :scream:

00
user profile
Seller_PsmY3U1LnRbk2
In reply to: Seller_DErsiMkHgBAno’s post

I have experienced the same thing and I wondered if there was a glitch somewhere. Buyer requested cancellation using the proper “Order cancellation request from Amazon customer XXXX” - I then followed the ‘Buyer Cancelled’ option on the drop down menu in the order. But I still picked up a hit on my Seller Performance Metrics. I’ve messaged Seller Central who are looking into it but I am nervous about it happening again! We don’t do masses of SF orders so it does not take much to go over the 1% limit! :scream:

00
Reply
user profile
Seller_xUKHc5xSYJmI4
In reply to: Seller_DErsiMkHgBAno’s post

I would recommend reading messages before dispatching the order also ensure the cancellation has the heading Cancellation Request other it will affect your metrics. Something a lot of sellers have fallen foul of because this platform has never provided a clear guide to what a seller should do. Many sellers find our after the event.

00
user profile
Seller_xUKHc5xSYJmI4
In reply to: Seller_DErsiMkHgBAno’s post

I would recommend reading messages before dispatching the order also ensure the cancellation has the heading Cancellation Request other it will affect your metrics. Something a lot of sellers have fallen foul of because this platform has never provided a clear guide to what a seller should do. Many sellers find our after the event.

00
Reply
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