Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
1.5K replies
Seller_1xrny1bYQYm8q
Hi @spencer_Amazon
Thank you for getting in touch.
The affected asins are as follows -
B01GK99CYE
B09L8774Y8
B077RTL1HJ
B01AMOTPI6
B00CP7A1BY
B09ZLS8LB3
B001BR97A0
B004OHNTVC
B084C5TMT3
B01N00SVCX
B09XB6KYVZ
B00LIUR8ZQ
B01CE5P580
B084C5F79Q
B009OC1UNQ
B01KSIO76G
B09JWLLX3T
B07F8GCDNJ
B071FWBBKF
B0BQ41ZNC6
B08K33N68M
B07C66RKNW
B009OC1VEO
B08DRJYVFR
B016Z69QF2
B085FT7KWQ
B08GXCXR4C
B001TK4LM8
B0BS2D2KN7
B0B2DL7T34
B076Y4TFLL
B01671FKU0
B0C7WGB22V
B0051GNVZY
B08ZYXCCHH
B07RHKNH8M
B00I46ORO2
Please sort this out ASAP as this is affecting our business
Best Regards, Anas
Seller_WZZWE9zBkh2xl
I've also gone from having 15-20% of BB on my ASIN's, to 0% solidly for the last 3 days. What on earth is going on? You can't just decide to randomly ruin peoples business and livelihood like this with no explanation. Why are a select few affected, but so many others not?
Seller_qAXHOhnSXisEN
post. Has anyone had any positive update on this as of yet?
I agree that it is ridiculous and the automated case responses are incredibly frustrating,
Please can someone from Amazon look into my ASIN B0CVV6S5M2 and provide an update on the featured offer box will be returned to us?
This is severely damaging to small businesses such as my own.
We pay thousands upon thousands to Amazon in fees, professional seller plans, ppc all for a poorly implemented system to come along effectively making your best selling products invisible
Seller_uurY8kdoYLmpj
ATTENTION!!!I'm having the same issue we need to create a bit of noise on social media its pointless doing it on here so what we do is create a MEGA thread on twitter and start retweeting the hell out of it i will get this actioned a bit quicker
this has worked before on fast tracking section 3's
everyone on twitter needs to retweet and tag amazon
here is the link to my tweet you will need to add the https in
(Removed by moderator)
Seller_FMVUEqPJFBRxD
Happening to our brand River Phoneix.
17 out of 20 asins have lost this feature overnight
We are facing bankruptcy and stuggling to pay rent feed our children etc.
Seller_rL22XgxMmK2Fr
Hello all
Some positive news today, my ASIN has had its Featured Buy Box returned after 5 days of it being removed. This is the email I received from Selling Partner Support Executive.
"Dear Selling Partner,
Greetings from Amazon Selling Partner Support Executive Escalation Department.
I understand your query is regarding winning the Buy-Box towards ASIN XXXXXXX.
We are pleased to inform you that Buy-Box has already been granted to the above-mentioned ASIN, which you can confirm through the below link:"
I'm not sure if I'm just lucky, but here are the steps I took anyway in case it helps other people currently suffering
1) Contact SS and tell them the Featured Buy Box is missing. They will likely fob you off with links and tell you that they can't help further. You need to get a Case ID for the next step.
2) Email managingdirector@amazon.co.uk and explain the issue, you must have the Case ID or else they too will dismiss your email. In my case my ASIIN had recently suffered slightly worse performance than previously, so I did apologise and told them I have increased PPC ad spend and decreased the price (not sure if this is relevant to everyone, I am doing PL FBA).
That's it. I hope everyone gets their ASINS sorted quickly. It's certainly made me think if I didn't know this already that Amazon can take away all your business at a whim. I shall be diversifying away to other platforms as well in future if possible.
Good luck all.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
Seller_1q5r2mXCkJxIi
Having the same problem with 90% of my ASINs
on the 27th i just lost all featured offer eligibility for no reason even with me being the only seller.
B0CWPT58VD
