Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
1.8K replies
Seller_5Pnzsnwl3YY94
Dear Amazon Team,
I need your help.
We've lost the Buy Box on all our listings in UK marketplace on May 21th. There are no issues with the account's health. This situation is severely impacting our sales in this busy period and we need urgent assistance in resolving this matter. Below are some of the ASINs affected:
Marketplace：UK
Seller ID：(Removed by Moderator)
ASIN: First 100 asin
B09K7D38BN
B0CC5CPVFV
B0BG3XMLF3
B09ZXZ4BRL
B085MVN9GL
B09QYJ9WM9
B0B7RP3Q62
B0CJV6TP7H
B0DXV5FF1Y
B0BFWL3KHC
B0CG64YG2G
B0DPHPZ8XM
B0DN5V8ST7
B0CWR47C3G
B0DN5V2J5D
B0CB5J41Q7
B0DP4PW8XZ
B0D5QHYD6D
B0DMVT79D4
B0CT892PZN
B099QCVYDF
B0C7BWBY2L
B0DGG5ZC9T
B0D5QLMNQX
B09QYFZC8S
B0D663Y8ZH
B0DBLLT3MG
B0DZXKZPJT
B0DZXJS95X
B0DXZVYKS7
B0DZXF1494
B0BG3WKBW9
B0B93YQ8MP
B0CR1H91QL
B0DZGR7ML7
B0DT6B3YWJ
B0DZH2TYHH
B0CRB771C6
B0DY19LF6X
B0DD47G7WW
B0CQQJ51DV
B0DZGYXFC1
B0DMVRSZQN
B0D3HFQFNX
B0D41DQMZZ
B0DN5W8ZFZ
B0DDKJL2M9
B0BG3XMLF3
B0DZXCQCHF
B0DP4NHZL7
B0DZXDFSJB
B0CPLRTJHP
B0DPWC8WWF
B0DMNG1CS6
B0DZXJ7GHR
B0DJ6WZ4P1
B0CDG7BNYQ
B0DYDJN9TC
B0DYDP8239
B0DWJYPBPR
B0CB5D17W9
B0CNVDGY9F
B0D5Q7NXF5
B0DD44Q3Y7
B0DMVTXZ4J
B0DJ6V9WB2
B0DBLHZ177
B0C2XDF3X2
B0DJ6YFBZ8
B0D5QJDLFT
B0DGGK6KJ6
B0DXF5Z4ZC
B0DK6X7FM7
B09K7D38BN
B0DPHMWG3Y
B0CNVD7TT1
B0DHX99FNR
B0DBQGSHYN
B0BY41XK73
B0CWR3H1KC
B0CG64V49Z
B0DJ6WZ4P1
B0DYDJB1WQ
B0DMNGYNJH
B0CT7HXYV5
B0DT6F73TZ
B0CT89FPVF
B09QYJDYR7
B0D1T9TRTK
B0DYDPDJ9D
B0DYDTDQ2F
B0CCYMGT4J
B0CBM3YMRN
B0F1Y2BJZM
B0CYT82R69
B0C3Q5XQ3F
B0CQYMJG1C
B0CR1HQGV3
B0CSSQD51N
B0D4DY7DSN
Seller_PffGGuClwO2lj
Hello @Spencer_Amazon
Thank you for your response and for sharing the relevant information regarding the Buy Box process.
Here are the ASINs we’re experiencing issues with:
- B0DXT4HRX7
- B0DK82S74D
- B099DSCD89
We appreciate you forwarding these to the Buy Box team and will continue posting updates in the MEGATHREAD as advised. If needed, we’ll also follow up with Seller Support to inquire about eligibility status.
Thanks again for your support.
Regards.
Seller_EcpoTfWRCvDMc
@Spencer_Amazon it seems you are incredible at resolving issues.
I am having the same problem as many others. I spoke to seller support and they told me that I am ineligible for the Buy Box in certain categories (which happen to be my key selling categories). They have escalated internally but nothing seems to be happening. Some example ASINS are:
B07V6GV9D4
B014KOHYRS
B07XQND25Q
B07YV7QN4Z
B00Q8URLR6
B0D2Y21MYG
These are just a few examples. Has anyone had any luck speeding this process up?
Seller_THSKm3EKnHSWe
We are having the same issue. No account issues and we are the cheapest and still havent got the buy box. Our sales have dropped massively. Can someone help us @Spencer_Amazon as a matter of urgency.
thanks
Seller_wo5rcDn2qw4Lo
I'm really fed up with the template responses of Amazon's backend case. All the buy boxes in my store have been lost for no reason for three consecutive times. Every time, the official response is based on a template.
Seller_wuI2u6z5Scmvm
ASIN B0DTJKGLV5 FBA
Please I'm searching for answers as all attempts to get any from Amazon account health and specialist staff have all failed repeatedly.
This has been happening for the past 6 weeks. it comes and goes. I have over 100 different items listed on Amazon, for some some days I will be eligible for feature offers then just like the wind every single item in my store will no longer be eligible for feature offers. Most of the items I'm the only seller. I do not understand, the products are active but no "add to basket" instead you will see buying options. This have driven down sales to zero. I need suggestions on what to do.
Has anyone experience this before ? Howe long did it last ? what can I do to correct this situation. I'm 100% complaint with all the Amazon policy on how to win feature offer box. The one that get me really worried and confused are those that which I'm the only seller.
How can the entire store of over 100 items all of a sudden none is eligible for any feature offer. I strongly believe something is fundamentally wrong I just I have not figured it out yet
Seller_Z6cmoxmKdix2X
Spencer please could you help with Marvellous Maps ASINS - we're Brand Owner, newly set up as FBA (since March) and enrolled on Brand Registry.
ASIN 1913447057 is a classic example of where we are the only seller, competitively priced vs the marvellousmaps website but still have no featured offer. What am I missing here?
Also, where we have Used Sellers of our maps, they seem to automatically win the featured offer as 'Used' versions are cheaper than 'New' versions. Is there a solution for this for customers who want to be offered New versions by default, rather than root around in 'Other Sellers'?
Thanks
Seller_8A4m5gMiOQx8u
Just come across this thread and stunned to see how many people are also experiencing this issue and how long it's been going on for...absolute madness.
In the last week our sales have absolutely nosedived for no good reason, on one of our best selling listings the buybox is going to another seller 100% of the time, who is at the same price as us with a month long delivery time(their stock is yet to check in) ahead of us with next day Prime FBA delivery. I reduced our price down and down and still nothing - nearly every listing we have says "Featured Offer Eligible: No".
We have a VAT bill due in just over a week, we're making next to no sales and therefore will have barely any disbursements coming from Amazon when we need the funds to pay our VAT bill. This is deeply concerning and risks our business very seriously.
Here is a list of ASINs affected for Amazon help team:
B0BLVLLFFL
B0049MLZXG
B00R6ADZV8
B00RK1C3AW
B000W98T1G
B000C217SA
B08LH5PX7M
B0B1DL1J62
B06XXKTRVC
B0044JTYZ0
Thanks :)
Seller_KJMLN7FNsDWYV
HI @Spencer_Amazon Can you please help us with the buy box issues most of our listings had buy boxes few days ago since our prices and delivery dates were very good , however we have lost all those buy boxes even though we are offering fast delivery and lower prices and we have good account health as well. One example ASIN is : B01MR4RYKV
Kind regards
Seller_Ny7BMOtikiwwv
Hi@Spencer_Amazon
I am reaching out regarding ASIN B00CGPMEAQ, for which my offer has recently lost the Buy Box (Featured Offer) position.
Seller_I17UsKcXsuSpD
Hello @Spencer_Amazon
I desperately need your help/advice. Our shop has a product asin which the BuyBox has failed again.
I am a new seller. First of all, I make sure that my account is eligible for BuyBox.
1. all of our products are shipped using FBA. 2. our products are reasonably priced and are available for purchase.
2. our products are reasonably priced and priced below similar competitive products.
3. all of our products are brand new with stock status available.
4. our listings are of satisfactory quality.
5. our links are branded links and qualify for shelf price exemption.
Without any warning or notice, starting on 25 May, I had a big problem with this link: the listing lost BuyBox/Featured Offers.
Despite opening multiple cases, I have not received any feedback or solution. I have thoroughly checked my shop multiple times to make sure all guidelines are met. Additionally, I would like to mention that all my products are fulfilled by Amazon (FBA), which meets the necessary requirements to qualify for Buybox.
Additionally, I would like to say that all of my products are fulfilled by Amazon (FBA), which meets the necessary requirements to qualify for Buybox. The problem is that I'm losing money every day because nothing sells, but I still have to pay business costs and order new products.
Here is the ASIN where I am having problems:
B0F6LKPVQH
Currently the product backend is showing as ‘Active’ but there is no BuyBox I'm assuming it's an Amazon issue, please help
@Spencer_Amazon
