Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
1.5K replies
Seller_KXyRWHcpbMNpI
Update: I got all of my featured offers back, i contacted amazon internal team on live chat, at start seller support clearly stated that we can't do anything as its an automatic system.
Then i explained to them like you explain to a child and requested to escalate the issue to amazon internal team to look at it. after 48 hours i received an email with acknowledgment and an apology & i got my buy box and rankings back.
Seller_byPXKXcNjFVd8
Hi, I'm also experiencing the problem of inexplicably losing my buy box, but I'm having problems with the German site not the UK site, who should I contact?
I've been losing my buy box for months and have lost a lot of money, I'm at the end of my tether and I feel like I've seen a ray of hope when I read this post today.
I hope someone can help me.
Seller_UGwQ00S8hDZJz
Hi Spencer,
We have Featured Offer issue in German marketplace, could you fix it? B0C6TX7YRR
Seller_EZx7ouoVOqAe5
My sales have suddenly dropped to 0 for over a week, and have no idea why? Nothing I have tried has helped to improve the situation. Were do you find the email address from on who to contact? Can this be fixed?
Seller_WLtwo2ZVhyV56
hi my buybox had dropped from 38 percent to 3 percent. i have tried everything to fix it over past two weeks but nothing seems to be working. Can someone help me please?
Seller_hgWr16CS93TNM
Hi Spencer,
I am really sorry to have to bother you as i imagine you are really busy with this mess of featured offers not working.
I was hoping you could look into our account though, we have over 5000 asins, and we had a 63% 30 days ago and now its 4%.
I have tried to contact support, with the normal response of nothings wrong and it my fault for allowing my account to not be in good health.
I have tried to contact the MD but again with no response.
Our business has gone from 50+ sales a day to 1or 2.
we have staff to pay and bill mounting up... postage etc now with no way to pay them.
Please can you look at our account and apply the fixes you have for others.
Thanks
George
Seller_EZx7ouoVOqAe5
I contacted seller support, had the same response. No support and she hung the phone down on me. This is typical from seller support. At least give us some answers and help us resolve the situation. The language barrier does not help either. My sales are picking up again I have noticed but I am sure it was a glitch from their side. This loss will hit hard this month.
Spencer_Amazon
Hello @Seller_hgWr16CS93TNM,
Can you please share a list of your most important ASINs with me?
I know you have a long list of ASINs and I can not check all of them, but if you could share around 100 ASINs with me I can get started.
Regards, Spencer
Seller_ZJKQKfxbZXa5f
We had the same problem of our ASINs,should we show the ASINs on this posting?
More than 300 Asins affected by this problem
Seller_hgWr16CS93TNM
Hi Spencer,
Thank you, we are just seeing the featured offers returning slowly, i will keep an eye on this and keep you informed if it does not return completely.
Thanks
George
Seller_hgWr16CS93TNM
Hi Spencer,
I have been watching our Featured offer over the last week slowly return... then on Friday it started to go down again, till this morning it down at 1%.
I'm at my wits end, this is just a nightmare.
I check this item B0CW39ZNZ3 to find i have a cheaper price, faster delivery and i not the featured offer. On other item B0D35KXJTJ i am the only seller, there is now no featured offer and please will find it hard to buy the product.
This only 2 out of 5000 asin's... 50 a day to 1 or 2 sales a day will kill our business.
Thanks
George
Seller_uurY8kdoYLmpj
@spencer_amazon still no resolution you replied to me earlier and my sins were sent to the relevant department we are stilll not getting the featured offer our % is down to 2%
Seller_Nx3Da5XPngGEm
Our buy box % winning has gone down a lot recently too with Amazon selling it themselves. It feels like it's being shared less often, even if we're offering a better deal. Hopefully this goes back to normal soon/back to how it was. It definitely feels like something is different, as it's never dropped by this much % until recently. We obviously try to keep our margins up too and don't keep dropping the price, but even so.
Seller_xh5nGgLkmdaka
@Winston_Amazon
As of the past week, I've had 0% of the featured offer on my ASINs despite being eligible. Issues are still ongoing, please can this be investigated?
Seller_kcyPSZ1T2LJz1
Hi @Spencer_Amazon
In response to your request, ASINs effected are below alongside the support tickets.
B0C37PXKCJ
B08MFV884W
B07Z9HVND9
Support cases: 9775217142, 9751291702, 9750941002
Thanks
Seller_PgCTmToJiXwHe
9783941732 facing the same issue in germany and france where our main market is please resolve
Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
1.5K replies
1.5K replies
Seller_KXyRWHcpbMNpI
Update: I got all of my featured offers back, i contacted amazon internal team on live chat, at start seller support clearly stated that we can't do anything as its an automatic system.
Then i explained to them like you explain to a child and requested to escalate the issue to amazon internal team to look at it. after 48 hours i received an email with acknowledgment and an apology & i got my buy box and rankings back.
Seller_byPXKXcNjFVd8
Hi, I'm also experiencing the problem of inexplicably losing my buy box, but I'm having problems with the German site not the UK site, who should I contact?
I've been losing my buy box for months and have lost a lot of money, I'm at the end of my tether and I feel like I've seen a ray of hope when I read this post today.
I hope someone can help me.
Seller_UGwQ00S8hDZJz
Hi Spencer,
We have Featured Offer issue in German marketplace, could you fix it? B0C6TX7YRR
Seller_EZx7ouoVOqAe5
My sales have suddenly dropped to 0 for over a week, and have no idea why? Nothing I have tried has helped to improve the situation. Were do you find the email address from on who to contact? Can this be fixed?
Seller_WLtwo2ZVhyV56
hi my buybox had dropped from 38 percent to 3 percent. i have tried everything to fix it over past two weeks but nothing seems to be working. Can someone help me please?
Seller_hgWr16CS93TNM
Hi Spencer,
I am really sorry to have to bother you as i imagine you are really busy with this mess of featured offers not working.
I was hoping you could look into our account though, we have over 5000 asins, and we had a 63% 30 days ago and now its 4%.
I have tried to contact support, with the normal response of nothings wrong and it my fault for allowing my account to not be in good health.
I have tried to contact the MD but again with no response.
Our business has gone from 50+ sales a day to 1or 2.
we have staff to pay and bill mounting up... postage etc now with no way to pay them.
Please can you look at our account and apply the fixes you have for others.
Thanks
George
Seller_EZx7ouoVOqAe5
I contacted seller support, had the same response. No support and she hung the phone down on me. This is typical from seller support. At least give us some answers and help us resolve the situation. The language barrier does not help either. My sales are picking up again I have noticed but I am sure it was a glitch from their side. This loss will hit hard this month.
Spencer_Amazon
Hello @Seller_hgWr16CS93TNM,
Can you please share a list of your most important ASINs with me?
I know you have a long list of ASINs and I can not check all of them, but if you could share around 100 ASINs with me I can get started.
Regards, Spencer
Seller_ZJKQKfxbZXa5f
We had the same problem of our ASINs,should we show the ASINs on this posting?
More than 300 Asins affected by this problem
Seller_hgWr16CS93TNM
Hi Spencer,
Thank you, we are just seeing the featured offers returning slowly, i will keep an eye on this and keep you informed if it does not return completely.
Thanks
George
Seller_hgWr16CS93TNM
Hi Spencer,
I have been watching our Featured offer over the last week slowly return... then on Friday it started to go down again, till this morning it down at 1%.
I'm at my wits end, this is just a nightmare.
I check this item B0CW39ZNZ3 to find i have a cheaper price, faster delivery and i not the featured offer. On other item B0D35KXJTJ i am the only seller, there is now no featured offer and please will find it hard to buy the product.
This only 2 out of 5000 asin's... 50 a day to 1 or 2 sales a day will kill our business.
Thanks
George
Seller_uurY8kdoYLmpj
@spencer_amazon still no resolution you replied to me earlier and my sins were sent to the relevant department we are stilll not getting the featured offer our % is down to 2%
Seller_Nx3Da5XPngGEm
Our buy box % winning has gone down a lot recently too with Amazon selling it themselves. It feels like it's being shared less often, even if we're offering a better deal. Hopefully this goes back to normal soon/back to how it was. It definitely feels like something is different, as it's never dropped by this much % until recently. We obviously try to keep our margins up too and don't keep dropping the price, but even so.
Seller_xh5nGgLkmdaka
@Winston_Amazon
As of the past week, I've had 0% of the featured offer on my ASINs despite being eligible. Issues are still ongoing, please can this be investigated?
Seller_kcyPSZ1T2LJz1
Hi @Spencer_Amazon
In response to your request, ASINs effected are below alongside the support tickets.
B0C37PXKCJ
B08MFV884W
B07Z9HVND9
Support cases: 9775217142, 9751291702, 9750941002
Thanks
Seller_PgCTmToJiXwHe
9783941732 facing the same issue in germany and france where our main market is please resolve
Seller_KXyRWHcpbMNpI
Update: I got all of my featured offers back, i contacted amazon internal team on live chat, at start seller support clearly stated that we can't do anything as its an automatic system.
Then i explained to them like you explain to a child and requested to escalate the issue to amazon internal team to look at it. after 48 hours i received an email with acknowledgment and an apology & i got my buy box and rankings back.
Seller_KXyRWHcpbMNpI
Update: I got all of my featured offers back, i contacted amazon internal team on live chat, at start seller support clearly stated that we can't do anything as its an automatic system.
Then i explained to them like you explain to a child and requested to escalate the issue to amazon internal team to look at it. after 48 hours i received an email with acknowledgment and an apology & i got my buy box and rankings back.
Seller_byPXKXcNjFVd8
Hi, I'm also experiencing the problem of inexplicably losing my buy box, but I'm having problems with the German site not the UK site, who should I contact?
I've been losing my buy box for months and have lost a lot of money, I'm at the end of my tether and I feel like I've seen a ray of hope when I read this post today.
I hope someone can help me.
Seller_byPXKXcNjFVd8
Hi, I'm also experiencing the problem of inexplicably losing my buy box, but I'm having problems with the German site not the UK site, who should I contact?
I've been losing my buy box for months and have lost a lot of money, I'm at the end of my tether and I feel like I've seen a ray of hope when I read this post today.
I hope someone can help me.
Seller_UGwQ00S8hDZJz
Hi Spencer,
We have Featured Offer issue in German marketplace, could you fix it? B0C6TX7YRR
Seller_UGwQ00S8hDZJz
Hi Spencer,
We have Featured Offer issue in German marketplace, could you fix it? B0C6TX7YRR
Seller_EZx7ouoVOqAe5
My sales have suddenly dropped to 0 for over a week, and have no idea why? Nothing I have tried has helped to improve the situation. Were do you find the email address from on who to contact? Can this be fixed?
Seller_EZx7ouoVOqAe5
My sales have suddenly dropped to 0 for over a week, and have no idea why? Nothing I have tried has helped to improve the situation. Were do you find the email address from on who to contact? Can this be fixed?
Seller_WLtwo2ZVhyV56
hi my buybox had dropped from 38 percent to 3 percent. i have tried everything to fix it over past two weeks but nothing seems to be working. Can someone help me please?
Seller_WLtwo2ZVhyV56
hi my buybox had dropped from 38 percent to 3 percent. i have tried everything to fix it over past two weeks but nothing seems to be working. Can someone help me please?
Seller_hgWr16CS93TNM
Hi Spencer,
I am really sorry to have to bother you as i imagine you are really busy with this mess of featured offers not working.
I was hoping you could look into our account though, we have over 5000 asins, and we had a 63% 30 days ago and now its 4%.
I have tried to contact support, with the normal response of nothings wrong and it my fault for allowing my account to not be in good health.
I have tried to contact the MD but again with no response.
Our business has gone from 50+ sales a day to 1or 2.
we have staff to pay and bill mounting up... postage etc now with no way to pay them.
Please can you look at our account and apply the fixes you have for others.
Thanks
George
Seller_hgWr16CS93TNM
Hi Spencer,
I am really sorry to have to bother you as i imagine you are really busy with this mess of featured offers not working.
I was hoping you could look into our account though, we have over 5000 asins, and we had a 63% 30 days ago and now its 4%.
I have tried to contact support, with the normal response of nothings wrong and it my fault for allowing my account to not be in good health.
I have tried to contact the MD but again with no response.
Our business has gone from 50+ sales a day to 1or 2.
we have staff to pay and bill mounting up... postage etc now with no way to pay them.
Please can you look at our account and apply the fixes you have for others.
Thanks
George
Seller_EZx7ouoVOqAe5
I contacted seller support, had the same response. No support and she hung the phone down on me. This is typical from seller support. At least give us some answers and help us resolve the situation. The language barrier does not help either. My sales are picking up again I have noticed but I am sure it was a glitch from their side. This loss will hit hard this month.
Seller_EZx7ouoVOqAe5
I contacted seller support, had the same response. No support and she hung the phone down on me. This is typical from seller support. At least give us some answers and help us resolve the situation. The language barrier does not help either. My sales are picking up again I have noticed but I am sure it was a glitch from their side. This loss will hit hard this month.
Spencer_Amazon
Hello @Seller_hgWr16CS93TNM,
Can you please share a list of your most important ASINs with me?
I know you have a long list of ASINs and I can not check all of them, but if you could share around 100 ASINs with me I can get started.
Regards, Spencer
Spencer_Amazon
Hello @Seller_hgWr16CS93TNM,
Can you please share a list of your most important ASINs with me?
I know you have a long list of ASINs and I can not check all of them, but if you could share around 100 ASINs with me I can get started.
Regards, Spencer
Seller_ZJKQKfxbZXa5f
We had the same problem of our ASINs,should we show the ASINs on this posting?
More than 300 Asins affected by this problem
Seller_ZJKQKfxbZXa5f
We had the same problem of our ASINs,should we show the ASINs on this posting?
More than 300 Asins affected by this problem
Seller_hgWr16CS93TNM
Hi Spencer,
Thank you, we are just seeing the featured offers returning slowly, i will keep an eye on this and keep you informed if it does not return completely.
Thanks
George
Seller_hgWr16CS93TNM
Hi Spencer,
Thank you, we are just seeing the featured offers returning slowly, i will keep an eye on this and keep you informed if it does not return completely.
Thanks
George
Seller_hgWr16CS93TNM
Hi Spencer,
I have been watching our Featured offer over the last week slowly return... then on Friday it started to go down again, till this morning it down at 1%.
I'm at my wits end, this is just a nightmare.
I check this item B0CW39ZNZ3 to find i have a cheaper price, faster delivery and i not the featured offer. On other item B0D35KXJTJ i am the only seller, there is now no featured offer and please will find it hard to buy the product.
This only 2 out of 5000 asin's... 50 a day to 1 or 2 sales a day will kill our business.
Thanks
George
Seller_hgWr16CS93TNM
Hi Spencer,
I have been watching our Featured offer over the last week slowly return... then on Friday it started to go down again, till this morning it down at 1%.
I'm at my wits end, this is just a nightmare.
I check this item B0CW39ZNZ3 to find i have a cheaper price, faster delivery and i not the featured offer. On other item B0D35KXJTJ i am the only seller, there is now no featured offer and please will find it hard to buy the product.
This only 2 out of 5000 asin's... 50 a day to 1 or 2 sales a day will kill our business.
Thanks
George
Seller_uurY8kdoYLmpj
@spencer_amazon still no resolution you replied to me earlier and my sins were sent to the relevant department we are stilll not getting the featured offer our % is down to 2%
Seller_uurY8kdoYLmpj
@spencer_amazon still no resolution you replied to me earlier and my sins were sent to the relevant department we are stilll not getting the featured offer our % is down to 2%
Seller_Nx3Da5XPngGEm
Our buy box % winning has gone down a lot recently too with Amazon selling it themselves. It feels like it's being shared less often, even if we're offering a better deal. Hopefully this goes back to normal soon/back to how it was. It definitely feels like something is different, as it's never dropped by this much % until recently. We obviously try to keep our margins up too and don't keep dropping the price, but even so.
Seller_Nx3Da5XPngGEm
Our buy box % winning has gone down a lot recently too with Amazon selling it themselves. It feels like it's being shared less often, even if we're offering a better deal. Hopefully this goes back to normal soon/back to how it was. It definitely feels like something is different, as it's never dropped by this much % until recently. We obviously try to keep our margins up too and don't keep dropping the price, but even so.
Seller_xh5nGgLkmdaka
@Winston_Amazon
As of the past week, I've had 0% of the featured offer on my ASINs despite being eligible. Issues are still ongoing, please can this be investigated?
Seller_xh5nGgLkmdaka
@Winston_Amazon
As of the past week, I've had 0% of the featured offer on my ASINs despite being eligible. Issues are still ongoing, please can this be investigated?
Seller_kcyPSZ1T2LJz1
Hi @Spencer_Amazon
In response to your request, ASINs effected are below alongside the support tickets.
B0C37PXKCJ
B08MFV884W
B07Z9HVND9
Support cases: 9775217142, 9751291702, 9750941002
Thanks
Seller_kcyPSZ1T2LJz1
Hi @Spencer_Amazon
In response to your request, ASINs effected are below alongside the support tickets.
B0C37PXKCJ
B08MFV884W
B07Z9HVND9
Support cases: 9775217142, 9751291702, 9750941002
Thanks
Seller_PgCTmToJiXwHe
9783941732 facing the same issue in germany and france where our main market is please resolve
Seller_PgCTmToJiXwHe
9783941732 facing the same issue in germany and france where our main market is please resolve
