Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
1.5K replies
Seller_s8ZGhMh8R9MJl
All - add to this ASIN list:
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/ea7acda6-4a6c-41b3-aa17-a7ec1333d810?postId=ebd305ff-52a4-42de-b1c3-50a15c54094a
Spencer_Amazon
Hello @system (sorry, I can not tag you), @Seller_dbDICH2F3Tjez, @Seller_lcRZ4loTlWXKp, @Seller_KXyRWHcpbMNpI, @Seller_7qmuyqtmPDlJz, @Seller_Ly71b1L5YHhOA, @Seller_j2eO2n9PE5zf3, @Seller_jGZhGaLJngCDW, @Seller_4xba5LNKF5XTg, @Seller_ay4wxpfhpPm9I, @Seller_TiSdzeHySXYW0, @Seller_rPdw3H0qENJhg, @Seller_sg54Fq7GfBZzn, @Seller_b34OTwJWD2n8p, @Seller_Ltq0iKiIdyMv3, @Seller_7pDvjaP1zn6iT, @Seller_7WttAIiaCR7Ty, @Seller_8poFPfArgAZgS, @Seller_4W0LrmrKIJOW4, @Seller_HEOYZGWGTBXRN, @Seller_d8WfbEccuaGMc,
I am Spencer with Amazon.
You are right, unfortunately I can not be tagged.
I am keeping track of all the posts regarding the lost buy box/featured offer.
For those of you mentioned above, can you please provide me with a list of the ASINs that lost the buy box/featured offer?
For those of you who did not get tagged here, I have requested the same in other posts.
As soon as I have these ASINs I will share them with the appropriate team.
Regards, Spencer
Seller_QIMWRIIsqJQai
Latest update: 'Spencer is looking into it'
Please reply to Spencer with your affected ASINs here: https://sellercentral.amazon.co.uk/seller-forums/discussions/t/fef42466-78b7-489e-8969-016a1298fac5?postId=8d6f7f60-5a79-41a7-b07d-0736f3801858
Seller_fSyYg0WwA0Ymh
Hello everyone! I experienced this a couple of weeks ago, when this seemingly weird "glitch" started happened. Private label listings not being eligible for featured offer, account in perfect health, it made no sense. And I believe I managed to fix it, hopefully for the foreseeable future. I
I empathise with all other sellers that experience this so ill tell you what I did to fix it (can't guarantee anything but these are the steps I did).
I simply opened a chat support with amazon support, mentioned what's happened (specified every ASIN, mention it doesn't male logical sense as they meet all criteria they mention (I responded to each of the automated reasons why not may not reach the buy box) but requested for these to be manually investigated by someone and to be passed on to the particular team (turned out to be the "pricing team"). They then gave me a "We've passed this on and should get back to the shortly" message. (just keep pushing for manual check and pass to relevant team)Later I received an email saying it's being looked into, then maybe 1-2 business days later I woke to a "We've looked into this and decided they are eligible for the buy box". One of the greatest morning messages to receive haha! Hope this proves to be of some help, again no promises but these are the steps I took and it got fixed! There's still hope left fellow sellers!
Seller_3zBpHSCg4TVu7
hi spencer
my affected ASINS are
B08QNJ7KSF
B09VT7VSFZ
B096SZFFCW
please look into this
thanks
Seller_P7VGzsjS83a6U
Can anyone please help me. I have tried to contact everywhere and to no avail. I need help to reach the relevant team so they can look into this for me. My account is perfectly fine and is a pro account, FBA fulfilled, Private label and has no issues otherwise. Could you kindly look into this for me. @Spencer_Amazon B0CHZJTCV7B0B8C9FHG7B0BRQY2QFGB0C9GV496VB0B9R7JGTMB0BPK5QX1ZB0CSKLVDPY
Seller_rL22XgxMmK2Fr
I'm also affected by the No Buy Box (Featured offer) here in the UK since around April 27th...
ASIN B09ZBKL64Y
Seller support no help obviously
Thanks all
Seller_7Gzk2DXnerEBv
i have the same issue for the last week my sales today are zero i have had similar problems with SS the last being very rude and more or less telling me to suck it up and go away
i cannot believe it is right for amazon to treat sellers who are also customers in this way. i fear the ones affected are small sellers
any large sellers here?
nothing wrong with my metrics or account either although SS gave me bad advise, turning off my holiday settings which resulted in 2 cancelled orders, the rude one then pointed to those recent cancelled orders as the reason! such gaslighting
its all our fault nothing to do with them! when we all know its a computer doing this, are they going to fix it or not and who do we complain to? there must be a trading standards or something for the self employed?
Seller_QIMWRIIsqJQai
Latest Update (for me): I have all my buy boxes back... I don't know how, why, when or who did it, but they are all active. I had a ticket in with CEO's office (which is untouched since I re-opened it 2 days ago) - I have posted on the forums relentlessly... Have no idea if any of the above helped or if it was just pure luck.
I don't expect Amazon will apologise to any of us for this and they'll be 0 chance of compensation. What an absolute nightmare
Seller_dBQTCtdyckboq
same problem happened to me.
my futured offer drops from 99% to 89%. and I am the brand and only seller. The online support is useless!
Seller_c9qA6nbIxoO80
It seems so many sellers are affected. We too suffering a lot. We lost Buy Box for Almost 95% ASINs.
Any one knows the exact reason please?
Will amazon fix it? So far no response from the support team in Amazon. Don't know whether it will be fixed or not.
At least amazon should be transparent in the issue.
Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
1.5K replies
1.5K replies
Seller_s8ZGhMh8R9MJl
All - add to this ASIN list:
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/ea7acda6-4a6c-41b3-aa17-a7ec1333d810?postId=ebd305ff-52a4-42de-b1c3-50a15c54094a
Spencer_Amazon
Hello @system (sorry, I can not tag you), @Seller_dbDICH2F3Tjez, @Seller_lcRZ4loTlWXKp, @Seller_KXyRWHcpbMNpI, @Seller_7qmuyqtmPDlJz, @Seller_Ly71b1L5YHhOA, @Seller_j2eO2n9PE5zf3, @Seller_jGZhGaLJngCDW, @Seller_4xba5LNKF5XTg, @Seller_ay4wxpfhpPm9I, @Seller_TiSdzeHySXYW0, @Seller_rPdw3H0qENJhg, @Seller_sg54Fq7GfBZzn, @Seller_b34OTwJWD2n8p, @Seller_Ltq0iKiIdyMv3, @Seller_7pDvjaP1zn6iT, @Seller_7WttAIiaCR7Ty, @Seller_8poFPfArgAZgS, @Seller_4W0LrmrKIJOW4, @Seller_HEOYZGWGTBXRN, @Seller_d8WfbEccuaGMc,
I am Spencer with Amazon.
You are right, unfortunately I can not be tagged.
I am keeping track of all the posts regarding the lost buy box/featured offer.
For those of you mentioned above, can you please provide me with a list of the ASINs that lost the buy box/featured offer?
For those of you who did not get tagged here, I have requested the same in other posts.
As soon as I have these ASINs I will share them with the appropriate team.
Regards, Spencer
Seller_QIMWRIIsqJQai
Latest update: 'Spencer is looking into it'
Please reply to Spencer with your affected ASINs here: https://sellercentral.amazon.co.uk/seller-forums/discussions/t/fef42466-78b7-489e-8969-016a1298fac5?postId=8d6f7f60-5a79-41a7-b07d-0736f3801858
Seller_fSyYg0WwA0Ymh
Hello everyone! I experienced this a couple of weeks ago, when this seemingly weird "glitch" started happened. Private label listings not being eligible for featured offer, account in perfect health, it made no sense. And I believe I managed to fix it, hopefully for the foreseeable future. I
I empathise with all other sellers that experience this so ill tell you what I did to fix it (can't guarantee anything but these are the steps I did).
I simply opened a chat support with amazon support, mentioned what's happened (specified every ASIN, mention it doesn't male logical sense as they meet all criteria they mention (I responded to each of the automated reasons why not may not reach the buy box) but requested for these to be manually investigated by someone and to be passed on to the particular team (turned out to be the "pricing team"). They then gave me a "We've passed this on and should get back to the shortly" message. (just keep pushing for manual check and pass to relevant team)Later I received an email saying it's being looked into, then maybe 1-2 business days later I woke to a "We've looked into this and decided they are eligible for the buy box". One of the greatest morning messages to receive haha! Hope this proves to be of some help, again no promises but these are the steps I took and it got fixed! There's still hope left fellow sellers!
Seller_3zBpHSCg4TVu7
hi spencer
my affected ASINS are
B08QNJ7KSF
B09VT7VSFZ
B096SZFFCW
please look into this
thanks
Seller_P7VGzsjS83a6U
Can anyone please help me. I have tried to contact everywhere and to no avail. I need help to reach the relevant team so they can look into this for me. My account is perfectly fine and is a pro account, FBA fulfilled, Private label and has no issues otherwise. Could you kindly look into this for me. @Spencer_Amazon B0CHZJTCV7B0B8C9FHG7B0BRQY2QFGB0C9GV496VB0B9R7JGTMB0BPK5QX1ZB0CSKLVDPY
Seller_rL22XgxMmK2Fr
I'm also affected by the No Buy Box (Featured offer) here in the UK since around April 27th...
ASIN B09ZBKL64Y
Seller support no help obviously
Thanks all
Seller_7Gzk2DXnerEBv
i have the same issue for the last week my sales today are zero i have had similar problems with SS the last being very rude and more or less telling me to suck it up and go away
i cannot believe it is right for amazon to treat sellers who are also customers in this way. i fear the ones affected are small sellers
any large sellers here?
nothing wrong with my metrics or account either although SS gave me bad advise, turning off my holiday settings which resulted in 2 cancelled orders, the rude one then pointed to those recent cancelled orders as the reason! such gaslighting
its all our fault nothing to do with them! when we all know its a computer doing this, are they going to fix it or not and who do we complain to? there must be a trading standards or something for the self employed?
Seller_QIMWRIIsqJQai
Latest Update (for me): I have all my buy boxes back... I don't know how, why, when or who did it, but they are all active. I had a ticket in with CEO's office (which is untouched since I re-opened it 2 days ago) - I have posted on the forums relentlessly... Have no idea if any of the above helped or if it was just pure luck.
I don't expect Amazon will apologise to any of us for this and they'll be 0 chance of compensation. What an absolute nightmare
Seller_dBQTCtdyckboq
same problem happened to me.
my futured offer drops from 99% to 89%. and I am the brand and only seller. The online support is useless!
Seller_c9qA6nbIxoO80
It seems so many sellers are affected. We too suffering a lot. We lost Buy Box for Almost 95% ASINs.
Any one knows the exact reason please?
Will amazon fix it? So far no response from the support team in Amazon. Don't know whether it will be fixed or not.
At least amazon should be transparent in the issue.
Seller_s8ZGhMh8R9MJl
All - add to this ASIN list:
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/ea7acda6-4a6c-41b3-aa17-a7ec1333d810?postId=ebd305ff-52a4-42de-b1c3-50a15c54094a
Seller_s8ZGhMh8R9MJl
All - add to this ASIN list:
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/ea7acda6-4a6c-41b3-aa17-a7ec1333d810?postId=ebd305ff-52a4-42de-b1c3-50a15c54094a
Spencer_Amazon
Hello @system (sorry, I can not tag you), @Seller_dbDICH2F3Tjez, @Seller_lcRZ4loTlWXKp, @Seller_KXyRWHcpbMNpI, @Seller_7qmuyqtmPDlJz, @Seller_Ly71b1L5YHhOA, @Seller_j2eO2n9PE5zf3, @Seller_jGZhGaLJngCDW, @Seller_4xba5LNKF5XTg, @Seller_ay4wxpfhpPm9I, @Seller_TiSdzeHySXYW0, @Seller_rPdw3H0qENJhg, @Seller_sg54Fq7GfBZzn, @Seller_b34OTwJWD2n8p, @Seller_Ltq0iKiIdyMv3, @Seller_7pDvjaP1zn6iT, @Seller_7WttAIiaCR7Ty, @Seller_8poFPfArgAZgS, @Seller_4W0LrmrKIJOW4, @Seller_HEOYZGWGTBXRN, @Seller_d8WfbEccuaGMc,
I am Spencer with Amazon.
You are right, unfortunately I can not be tagged.
I am keeping track of all the posts regarding the lost buy box/featured offer.
For those of you mentioned above, can you please provide me with a list of the ASINs that lost the buy box/featured offer?
For those of you who did not get tagged here, I have requested the same in other posts.
As soon as I have these ASINs I will share them with the appropriate team.
Regards, Spencer
Spencer_Amazon
Hello @system (sorry, I can not tag you), @Seller_dbDICH2F3Tjez, @Seller_lcRZ4loTlWXKp, @Seller_KXyRWHcpbMNpI, @Seller_7qmuyqtmPDlJz, @Seller_Ly71b1L5YHhOA, @Seller_j2eO2n9PE5zf3, @Seller_jGZhGaLJngCDW, @Seller_4xba5LNKF5XTg, @Seller_ay4wxpfhpPm9I, @Seller_TiSdzeHySXYW0, @Seller_rPdw3H0qENJhg, @Seller_sg54Fq7GfBZzn, @Seller_b34OTwJWD2n8p, @Seller_Ltq0iKiIdyMv3, @Seller_7pDvjaP1zn6iT, @Seller_7WttAIiaCR7Ty, @Seller_8poFPfArgAZgS, @Seller_4W0LrmrKIJOW4, @Seller_HEOYZGWGTBXRN, @Seller_d8WfbEccuaGMc,
I am Spencer with Amazon.
You are right, unfortunately I can not be tagged.
I am keeping track of all the posts regarding the lost buy box/featured offer.
For those of you mentioned above, can you please provide me with a list of the ASINs that lost the buy box/featured offer?
For those of you who did not get tagged here, I have requested the same in other posts.
As soon as I have these ASINs I will share them with the appropriate team.
Regards, Spencer
Seller_QIMWRIIsqJQai
Latest update: 'Spencer is looking into it'
Please reply to Spencer with your affected ASINs here: https://sellercentral.amazon.co.uk/seller-forums/discussions/t/fef42466-78b7-489e-8969-016a1298fac5?postId=8d6f7f60-5a79-41a7-b07d-0736f3801858
Seller_QIMWRIIsqJQai
Latest update: 'Spencer is looking into it'
Please reply to Spencer with your affected ASINs here: https://sellercentral.amazon.co.uk/seller-forums/discussions/t/fef42466-78b7-489e-8969-016a1298fac5?postId=8d6f7f60-5a79-41a7-b07d-0736f3801858
Seller_fSyYg0WwA0Ymh
Hello everyone! I experienced this a couple of weeks ago, when this seemingly weird "glitch" started happened. Private label listings not being eligible for featured offer, account in perfect health, it made no sense. And I believe I managed to fix it, hopefully for the foreseeable future. I
I empathise with all other sellers that experience this so ill tell you what I did to fix it (can't guarantee anything but these are the steps I did).
I simply opened a chat support with amazon support, mentioned what's happened (specified every ASIN, mention it doesn't male logical sense as they meet all criteria they mention (I responded to each of the automated reasons why not may not reach the buy box) but requested for these to be manually investigated by someone and to be passed on to the particular team (turned out to be the "pricing team"). They then gave me a "We've passed this on and should get back to the shortly" message. (just keep pushing for manual check and pass to relevant team)Later I received an email saying it's being looked into, then maybe 1-2 business days later I woke to a "We've looked into this and decided they are eligible for the buy box". One of the greatest morning messages to receive haha! Hope this proves to be of some help, again no promises but these are the steps I took and it got fixed! There's still hope left fellow sellers!
Seller_fSyYg0WwA0Ymh
Hello everyone! I experienced this a couple of weeks ago, when this seemingly weird "glitch" started happened. Private label listings not being eligible for featured offer, account in perfect health, it made no sense. And I believe I managed to fix it, hopefully for the foreseeable future. I
I empathise with all other sellers that experience this so ill tell you what I did to fix it (can't guarantee anything but these are the steps I did).
I simply opened a chat support with amazon support, mentioned what's happened (specified every ASIN, mention it doesn't male logical sense as they meet all criteria they mention (I responded to each of the automated reasons why not may not reach the buy box) but requested for these to be manually investigated by someone and to be passed on to the particular team (turned out to be the "pricing team"). They then gave me a "We've passed this on and should get back to the shortly" message. (just keep pushing for manual check and pass to relevant team)Later I received an email saying it's being looked into, then maybe 1-2 business days later I woke to a "We've looked into this and decided they are eligible for the buy box". One of the greatest morning messages to receive haha! Hope this proves to be of some help, again no promises but these are the steps I took and it got fixed! There's still hope left fellow sellers!
Seller_3zBpHSCg4TVu7
hi spencer
my affected ASINS are
B08QNJ7KSF
B09VT7VSFZ
B096SZFFCW
please look into this
thanks
Seller_3zBpHSCg4TVu7
hi spencer
my affected ASINS are
B08QNJ7KSF
B09VT7VSFZ
B096SZFFCW
please look into this
thanks
Seller_P7VGzsjS83a6U
Can anyone please help me. I have tried to contact everywhere and to no avail. I need help to reach the relevant team so they can look into this for me. My account is perfectly fine and is a pro account, FBA fulfilled, Private label and has no issues otherwise. Could you kindly look into this for me. @Spencer_Amazon B0CHZJTCV7B0B8C9FHG7B0BRQY2QFGB0C9GV496VB0B9R7JGTMB0BPK5QX1ZB0CSKLVDPY
Seller_P7VGzsjS83a6U
Can anyone please help me. I have tried to contact everywhere and to no avail. I need help to reach the relevant team so they can look into this for me. My account is perfectly fine and is a pro account, FBA fulfilled, Private label and has no issues otherwise. Could you kindly look into this for me. @Spencer_Amazon B0CHZJTCV7B0B8C9FHG7B0BRQY2QFGB0C9GV496VB0B9R7JGTMB0BPK5QX1ZB0CSKLVDPY
Seller_rL22XgxMmK2Fr
I'm also affected by the No Buy Box (Featured offer) here in the UK since around April 27th...
ASIN B09ZBKL64Y
Seller support no help obviously
Thanks all
Seller_rL22XgxMmK2Fr
I'm also affected by the No Buy Box (Featured offer) here in the UK since around April 27th...
ASIN B09ZBKL64Y
Seller support no help obviously
Thanks all
Seller_7Gzk2DXnerEBv
i have the same issue for the last week my sales today are zero i have had similar problems with SS the last being very rude and more or less telling me to suck it up and go away
i cannot believe it is right for amazon to treat sellers who are also customers in this way. i fear the ones affected are small sellers
any large sellers here?
nothing wrong with my metrics or account either although SS gave me bad advise, turning off my holiday settings which resulted in 2 cancelled orders, the rude one then pointed to those recent cancelled orders as the reason! such gaslighting
its all our fault nothing to do with them! when we all know its a computer doing this, are they going to fix it or not and who do we complain to? there must be a trading standards or something for the self employed?
Seller_7Gzk2DXnerEBv
i have the same issue for the last week my sales today are zero i have had similar problems with SS the last being very rude and more or less telling me to suck it up and go away
i cannot believe it is right for amazon to treat sellers who are also customers in this way. i fear the ones affected are small sellers
any large sellers here?
nothing wrong with my metrics or account either although SS gave me bad advise, turning off my holiday settings which resulted in 2 cancelled orders, the rude one then pointed to those recent cancelled orders as the reason! such gaslighting
its all our fault nothing to do with them! when we all know its a computer doing this, are they going to fix it or not and who do we complain to? there must be a trading standards or something for the self employed?
Seller_QIMWRIIsqJQai
Latest Update (for me): I have all my buy boxes back... I don't know how, why, when or who did it, but they are all active. I had a ticket in with CEO's office (which is untouched since I re-opened it 2 days ago) - I have posted on the forums relentlessly... Have no idea if any of the above helped or if it was just pure luck.
I don't expect Amazon will apologise to any of us for this and they'll be 0 chance of compensation. What an absolute nightmare
Seller_QIMWRIIsqJQai
Latest Update (for me): I have all my buy boxes back... I don't know how, why, when or who did it, but they are all active. I had a ticket in with CEO's office (which is untouched since I re-opened it 2 days ago) - I have posted on the forums relentlessly... Have no idea if any of the above helped or if it was just pure luck.
I don't expect Amazon will apologise to any of us for this and they'll be 0 chance of compensation. What an absolute nightmare
Seller_dBQTCtdyckboq
same problem happened to me.
my futured offer drops from 99% to 89%. and I am the brand and only seller. The online support is useless!
Seller_dBQTCtdyckboq
same problem happened to me.
my futured offer drops from 99% to 89%. and I am the brand and only seller. The online support is useless!
Seller_c9qA6nbIxoO80
It seems so many sellers are affected. We too suffering a lot. We lost Buy Box for Almost 95% ASINs.
Any one knows the exact reason please?
Will amazon fix it? So far no response from the support team in Amazon. Don't know whether it will be fixed or not.
At least amazon should be transparent in the issue.
Seller_c9qA6nbIxoO80
It seems so many sellers are affected. We too suffering a lot. We lost Buy Box for Almost 95% ASINs.
Any one knows the exact reason please?
Will amazon fix it? So far no response from the support team in Amazon. Don't know whether it will be fixed or not.
At least amazon should be transparent in the issue.
