Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
1.8K replies
Seller_rHVOoSPvGzN2h
Hello @Spencer_Amazon,
I am Seller in Amazon.de and I am facing similar problem with Buy Box issues.
Here are the ASINs that I lost the Buy Box in Amazon.de:
B0DY19LDV6
B0F99ZMBT1
Could you please help me forward them to the Buy Box team to help these ASINs to resume buy box?
Looking forward to your response.
Thank you
Seller_ZVVj6KpjbXLXH
@Spencer_Amazon
ASIN: B0FCKQ5R8J
Branded ASIN - I am the brand owner and only seller but I don't have the buy box.
Can you please help?
Seller_IKM3AGZZJNVAf
Hello @Spencer_Amazon,
I am Seller in Amazon.eu and I am facing similar problem with Buy Box issues.
Here are the ASINs that I lost the Buy Box in Amazon.de.
B0F1T6VBKM
B0F1MYTDJR
B0DWXPRYBF
B0DT6LP947
Could you please help me forward them to the Buy Box team to help these ASINs to resume buy box?
Thank you
Seller_emUwunoKQRu4E
Hi @Spencer_Amazon
I'm not getting buybox and case ID is 11237141102. Please help!
YA
Seller_H9v73AxFg2Ubb
I am experiencing this now, its been 4 days that all my listings buybox eligibility has been removed and i am going around in circles with seller support giving copy and pasted replys with no explantion or real help offered.
below is a list of some of my affected ASINS
B08DVDZ1QZ
B07J55YHGD
X002AMMK1B
B07N7YXR5T
B00YJ0CXBG
B0CH5JFGFR
B00JZQUU0U
B00SY90FM2
B081PPMZ8K
B0B3HS5D5G
B0964CY1SX
B000VHFT4Y
B0DQGQ7RVJ
B002GYQ0FW
B0DBQB3VVS
X002AQKXHP
B09HKRS6RQ
B0CMGMQ571
B0DH3PLZ6N
B000A6ZL3K
B00AN1PD44
B09KHF5YJ1
B0BZ9RQHMV
B0C9S3R7QD
B0053YF0K8
B08QSMGLBL
B084VPQNCX
B0C8SPVHQY
B0863Z8FXM
B07QG6SDRQ
B00008WU98
B016IVJ9IS
B0C58MZTRT
B0CHLYQMGZ
B0CSZ75KSS
B0BLP8MCQL
B00E6J9SHC
B002ECY206
B00GGLG1IM
B01MSH6605
B00QQLEFVC
B003AKXH7K
B0D2HYDDK8
B0B529HZDD
B0C58MZTRT
B0CSZ75KSS
B0BTB3BS4T
B002RL8IVI
B01LY1BSYQ
Despite opening multiple cases, I have yet to receive any feedback or resolution regarding this matter. The cases indicated that my store's performance is satisfactory, and I have thoroughly reviewed my store multiple times to ensure compliance with all guidelines. Additionally, I would like to mention that all of my products are fulfilled by Amazon (FBA) and meet the necessary requirements for obtaining the buybox.
However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.
I am requesting your urgent assistance.
I have already emailed the Managing Director about this, but have not yet received a reply.
Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?
@Spencer_Amazon
Seller_8bG6PldYwN909
Hello, the ASIN B0DSJ9X57H sells on amazon.fr, Amazon removed the feature offer. And all of a sudden buy box is removed, and the listing is available on Amazon pages, but the buying option is not available. Please help resotre the buy box, it is important for us sale, thank you very much!
@Spencer_Amazon
@Simon_Amazon
@Ezra_Amazon
@Winston_Amazon
Seller_cdziTkvR10Ijz
Hello All,
Just had the displeasure of having this issue, and would really like to see it resolved as i checked this morning as there was no sales and now i cant get sales as the visibility of my product (B0FBMJP319). I would really like to get this resolved so if @Spencer_Amazoncould review and share this to the correct people to sort it id appreciate it.
Once again the ASIN is B0FBMJP319
The SKU is: ZR-M9SB-IBXJ
Thank You!
Seller_2IRdbL4MUUnZ5
@Winston_Amazon @Spencer_Amazon @Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon
Hi All,
I am writing to report a serious issue affecting my seller account. Currently, all ASINs on my account have the Buy Box suppressed here am sharing few Asins:
ASINs:
B0FDWWGBBF, B0FBX4ZP4H, B0F2WF2GC8, B0F2JCS7XN, B0F2JHN7Z3,
B0DXW1CWD1, B0DW9HDY8C, B0DW97M82Z, B0DR2WY1TX, B0DPTGLLP3,
B0DPDPYD28, B0DPDS8BS3, B0DPDR5C2R, B0D9WVMF9K, B0D9WSXGT4,
B0D8X8FTDP, B0CG3T1JB5
Despite having a healthy account status, good customer metrics, and competitive offers, all my listings are showing the Buy Box as suppressed. This has caused a significant drop in sales across my account.
It appears that this may be due to an internal system error or technical glitch, as there have been no changes from my side to trigger such suppression.
I kindly request that you escalate this matter to the technical team immediately for a thorough review. This issue is affecting all my private label listings, and as a result, their BSR (Best Seller Rank) is continuously worsening. Even if this issue is resolved later, the long-term impact on my rankings and sales performance may not be easily recoverable.
Seller_xqP6tlbl6ecL5
Hello @Spencer_Amazon,
I am a seller in Amazon.co.uk. My store facing such Buy Box problem. Here are some of the Asins that had lost the Buy Box in Amazon.co.uk:
B091C8GFQF
B0D8THMV5Q
B0BX61F52H
B0D2HB7R4Z
B09WK45XH2
B0BK8H1G7D
B07PP1Z3SL
B08F9QM4C2
B093GVHKBC
B08GLYN658
B0CW5XL26K
B087DYVDXL
B08GLXNPXX
B0BYZBGFPM
B0D9D2D9Q9
B07FX4H6N5
B09P4PNP78
B09JSQSYRL
B0C1BB882M
B0C9CJBYLZ
B087F749NB
B08CDQFQ95
B08ZXW1QKL
B092185ZYG
B0BZPHF2QD
B0BZPJJPXT
B0CW5TSBZZ
B0DCBVGZ25
B0BYZ5NMSW
B0C6M6FY6C
B0C9CJBRBY
B0DCBSFRHM
B0C6M5H1PL
And the Policy Compliance of our store is Healthy. I really don't know why my store is not eligible for a Buy Box display. Please help me forward them to the Buy Box team to resume buy box of these ASINs.
Thank you! @Spencer_Amazon
Seller_z7wSNWwglfrjU
Hi @Spencer_Amazon
I urgently need your help/advice.
I am a new seller. First, I need to make sure my account is eligible for the Buy Box.
1. All our products are shipped by FBA.
2. Our products are reasonably priced and lower than similar competitors.
3. Our products are in new condition and in stock.
4. Our listings are of good quality.
5. Our links have added brand links and are eligible for UPC exemption.
Since May 26, all my listings are missing the Buy Box.
All my products are shipped by Amazon FBA, which meets the necessary conditions for Buy Box eligibility. How can I get the Buy Box/Featured products back?
Here are a few ASINs I'm having issues with:
B0DN64T9SG
B0F299XCZF
B0DHWZP74V
B0DHV9DLRD
B0DMP4QXM2
B0DMFDL81W
B0DNJHJQK9
B0DPHMNH77
B0DJXKT111
B0DMZVCBQ4
I'm requesting your urgent assistance.
Can I get in touch with the team responsible for this issue?
@Spencer_Amazon.
Seller_ww0nJENL6ODC9
Hello @Spencer_Amazon
My account was recently deactivated. Before the deactivation, I was making regular sales. However, after the account was reactivated, I noticed that even though I’m winning the Buy Box, I am not getting any sales. In contrast, when the Buy Box rotates to another seller for the same product, they are receiving orders. This issue is happening with the following ASINs:
B0BLWC79SV
B09V8TVVY8
B0CNTX7VZB
Could you please check and look into this issue?
