Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
1.5K replies
Seller_ARKbfpGn9Kea4
UK is facing the issue, but no any body can give us some useful information? i would appreciate it if an Amazon associate can help me. Case ID: 9749629862
Seller_4W0LrmrKIJOW4
Exactly the same issue here too and no help from Seller Support
Seller_bZh9L84xG9AFU
In the same boat as everyone else. Same response from seller support. Not seen any solution being provided as of yet by the looks of it on the forum too. Hopefully gets sorted out ASAP
Seller_HEOYZGWGTBXRN
hello, facing the same issue. 15 asins including my PL products have no to featured offer. Support giving the scripted response.
Hurting sales as getting no bb at all. Losing BSR on PL products too.
Shambles
Seller_s8ZGhMh8R9MJl
All - add to this ASIN list:
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/ea7acda6-4a6c-41b3-aa17-a7ec1333d810?postId=ebd305ff-52a4-42de-b1c3-50a15c54094a
Spencer_Amazon
Hello @system (sorry, I can not tag you), @Seller_dbDICH2F3Tjez, @Seller_lcRZ4loTlWXKp, @Seller_KXyRWHcpbMNpI, @Seller_7qmuyqtmPDlJz, @Seller_Ly71b1L5YHhOA, @Seller_j2eO2n9PE5zf3, @Seller_jGZhGaLJngCDW, @Seller_4xba5LNKF5XTg, @Seller_ay4wxpfhpPm9I, @Seller_TiSdzeHySXYW0, @Seller_rPdw3H0qENJhg, @Seller_sg54Fq7GfBZzn, @Seller_b34OTwJWD2n8p, @Seller_Ltq0iKiIdyMv3, @Seller_7pDvjaP1zn6iT, @Seller_7WttAIiaCR7Ty, @Seller_8poFPfArgAZgS, @Seller_4W0LrmrKIJOW4, @Seller_HEOYZGWGTBXRN, @Seller_d8WfbEccuaGMc,
I am Spencer with Amazon.
You are right, unfortunately I can not be tagged.
I am keeping track of all the posts regarding the lost buy box/featured offer.
For those of you mentioned above, can you please provide me with a list of the ASINs that lost the buy box/featured offer?
For those of you who did not get tagged here, I have requested the same in other posts.
As soon as I have these ASINs I will share them with the appropriate team.
Regards, Spencer
Seller_eZe92aqMyEQ80
Hi @Spencer_Amazon
In response to your request, ASINs effected are below alongside the support tickets.
B0C2CNHX82
THANKS
Seller_nex6aLZ9HPynF
Hopefully mods can help?
Over the last few weeks the odd item is being taken away from buy box due to:
Not eligible to be the Featured Offer due to significantly high price: You can lower your price to become eligible to be the Featured Offer
Some of our products have been at the current prices for at least 12 months. I even lowered one product to a price lower than this time last year but this is not being excepted by Amazon.
Some have gone up over the last few years but no 'gauging' price rices.
The last 24 hours a larger quantity are now not eligible.
We are brand registered, we only sell our own made products. Therefore no other sellers sell our items.
Please can you offer some support to get this resolved.
ASIN
B01M33WZDE
B078TKT8N3
B00FPON8OQ
B07GV1X5PT
B08ZKTLNQC
B081KWKCN7
B07JCC1LRM
B00F35O12K
B08627NZJS
B01IJA18EO
B01IJBB8ZC
B00FDWWS6Y
B00IREV0B4
B07FNT25QS
B07XXH6D2L
B076KKC1FS
B08GKSW7F6
B07QH314QD
B07MLXTN25
B07QH314QD
B01IJB0XK8
B078TKWKL2
B084RC8311
B09BB87PPS
B014G9Y7J0
B00I3IKOL6
B08GKTDYHX
B07D5KZMDD
B084BTXHM4
B01IJANFL8
B08152MCMR
B07TCQWNT9
B07N31Q1NP
B00LRMGPW2
B01IJ8DSE4
B00FPONXFA
B07GNKSSR7
B00K5RVOVW
B00FQQ2VFU
B07VK7CYPV
B08G59CJ6K
B07JNDBGP2
B06XDTS6MN
B01N6WSUAE
B076KK8YMK
B08G5C87MY
Seller_4Ht3NYbhbglM6
B0D129P7LR
B0D2H4J4HT
B0CYZLGVKW
B0CZ47TGF2
B0D1274152
B0CZ6J7RSB
B0CZ6L82G7
B0CZ6NM9KW
B0CZ6PTGBK
B0D12BCRKK
B0D12C2P28
B0D2GBCC3H
B0CYZQGLQB
B0CYZH99RX
B0CYZJNV9H
B0CYZJB1NQ
B0CYZKY7HF
Seller_dUEDGV0Xro8ak
Hello @Spencer_Amazon
Please Check it ASAP . THKS!!
B0CSB4RX1R
Seller_CWoPM6EinOPrL
Hello @Spencer_Amazon
Could you please take a look at our Amazon.de account? We have lost the buy box since April without giving any reason. Nobody at Amazon seems to care and nobody can give us a reason. Could you please help us resolve this issue? We have been selling on Amazon for more than 10 years on almost all Amazon marketplaces worldwide. At Amazon.de and other markets we have never had such a big and long-lasting problem.
We would really appreciate any help from Amazon
best regards
Prettyshop
Seller_w3fJD6Wy8Vzx6
Hello Spencer,
I wonder if you can still help me solve this problem:
Below are the Asin's I've been affected by:
B0CHW3DL45; B0B49NZNQ6; B0CQT572C1; B0CM371MZL; B0CP58CFRT; B0CF5645P5; B0CCL28BLF; B0CQT7RHPC; B0CQT572C1; B0CQT83S77; B0CQT7WVWS; B0CQT7FLN9; B0CSK4CWTW; B0CSK89W7Y; B0CSJY5MV9; B0CS6FRT1X; B0CQT8V1G1; B0CQT8RHRD; B0CQT7PMZZ; B0CQT8RVNC; B0CQT8X7MK; B0CQT8ZZ5K; B0CQNYH89G; B0CQNWFGXB; B0CP545FXW
please help
Seller_SFDTDBvYcW72T
Hi Spencer.
For the past couple of weeks I've been also struggling with 0% feature offer despite having buy box eligible.
Seller_RxxQCO6YuG8e4
I have lost the featured offer for all my Listings.
B0CVXBR62J
B0CVXJYGND
B094Y7TK27
B079ZV8VLV
B0CPSHZY9F
B0BGPDHTRR
B0CY2LXTCC
B0CPSJ1XND
Seller_5PqbGIm01zRwX
Hi @Spencer_Amazon,
Could you please look into these for us too? We have lost the Featured Offer Buy Box for all our listings, and as a new seller, we are dramatically affected.
Thank you in advance and looking forward to hearing from you.
We also submitted a case with the leadership team, if this would help. CASE 9835227642
B0D3QRBNSZ
B0D3BDPGMJ
B0D3HQK8M3
B0D3HSJDWK
B0D3HY7S3L
B0D2RDTG95
Seller_BXv7P6FsvKqSz
@Spencer_Amazon
Hi Spencer, 12 days since submitting a case to the md , which was after opening a case with seller support, we still have not received any reply let alone resolution.
Our buy box percentage was as high as 65% a month ago, down to 30%, and now just 12%, spread over multiple ASINS.
Case ID 9804058892
Example ASINS –
B015GDQTAK
B01KPAZYFA
B01K8494MC
B015RGBAUA
B06XC64X7Y
Seller_QIMWRIIsqJQai
Latest update: 'Spencer is looking into it'
Please reply to Spencer with your affected ASINs here: https://sellercentral.amazon.co.uk/seller-forums/discussions/t/fef42466-78b7-489e-8969-016a1298fac5?postId=8d6f7f60-5a79-41a7-b07d-0736f3801858
Seller_fSyYg0WwA0Ymh
Hello everyone! I experienced this a couple of weeks ago, when this seemingly weird "glitch" started happened. Private label listings not being eligible for featured offer, account in perfect health, it made no sense. And I believe I managed to fix it, hopefully for the foreseeable future. I
I empathise with all other sellers that experience this so ill tell you what I did to fix it (can't guarantee anything but these are the steps I did).
I simply opened a chat support with amazon support, mentioned what's happened (specified every ASIN, mention it doesn't male logical sense as they meet all criteria they mention (I responded to each of the automated reasons why not may not reach the buy box) but requested for these to be manually investigated by someone and to be passed on to the particular team (turned out to be the "pricing team"). They then gave me a "We've passed this on and should get back to the shortly" message. (just keep pushing for manual check and pass to relevant team)Later I received an email saying it's being looked into, then maybe 1-2 business days later I woke to a "We've looked into this and decided they are eligible for the buy box". One of the greatest morning messages to receive haha! Hope this proves to be of some help, again no promises but these are the steps I took and it got fixed! There's still hope left fellow sellers!
Seller_3zBpHSCg4TVu7
hi spencer
my affected ASINS are
B08QNJ7KSF
B09VT7VSFZ
B096SZFFCW
please look into this
thanks
Seller_P7VGzsjS83a6U
Can anyone please help me. I have tried to contact everywhere and to no avail. I need help to reach the relevant team so they can look into this for me. My account is perfectly fine and is a pro account, FBA fulfilled, Private label and has no issues otherwise. Could you kindly look into this for me. @Spencer_Amazon B0CHZJTCV7B0B8C9FHG7B0BRQY2QFGB0C9GV496VB0B9R7JGTMB0BPK5QX1ZB0CSKLVDPY
Seller_rL22XgxMmK2Fr
I'm also affected by the No Buy Box (Featured offer) here in the UK since around April 27th...
ASIN B09ZBKL64Y
Seller support no help obviously
Thanks all
Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Lost Buy Box (Featured Offer) MEGATHREAD
I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.
I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).
With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
Seller_QIMWRIIsqJQai
ATTENTION: First piece of actual explanation I've received after this was resolved for me was a closing note from the CEO's office:
Greetings from Amazon Selling Partner Support Executive Escalation Department.
In relation to your featured offer issue I can confirm this has been reviewed by our technical team who confirmed the fix as the override has been granted,
All your listings should be now eligible for the featured offer / buy box privileges,
I would recommend anyone who sees this please email CEO's office managingdirector @ amazon (.co.uk) for a quicker resolution until there's a permanent fix in place!
1.5K replies
1.5K replies
Seller_ARKbfpGn9Kea4
UK is facing the issue, but no any body can give us some useful information? i would appreciate it if an Amazon associate can help me. Case ID: 9749629862
Seller_4W0LrmrKIJOW4
Exactly the same issue here too and no help from Seller Support
Seller_bZh9L84xG9AFU
In the same boat as everyone else. Same response from seller support. Not seen any solution being provided as of yet by the looks of it on the forum too. Hopefully gets sorted out ASAP
Seller_HEOYZGWGTBXRN
hello, facing the same issue. 15 asins including my PL products have no to featured offer. Support giving the scripted response.
Hurting sales as getting no bb at all. Losing BSR on PL products too.
Shambles
Seller_s8ZGhMh8R9MJl
All - add to this ASIN list:
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/ea7acda6-4a6c-41b3-aa17-a7ec1333d810?postId=ebd305ff-52a4-42de-b1c3-50a15c54094a
Spencer_Amazon
Hello @system (sorry, I can not tag you), @Seller_dbDICH2F3Tjez, @Seller_lcRZ4loTlWXKp, @Seller_KXyRWHcpbMNpI, @Seller_7qmuyqtmPDlJz, @Seller_Ly71b1L5YHhOA, @Seller_j2eO2n9PE5zf3, @Seller_jGZhGaLJngCDW, @Seller_4xba5LNKF5XTg, @Seller_ay4wxpfhpPm9I, @Seller_TiSdzeHySXYW0, @Seller_rPdw3H0qENJhg, @Seller_sg54Fq7GfBZzn, @Seller_b34OTwJWD2n8p, @Seller_Ltq0iKiIdyMv3, @Seller_7pDvjaP1zn6iT, @Seller_7WttAIiaCR7Ty, @Seller_8poFPfArgAZgS, @Seller_4W0LrmrKIJOW4, @Seller_HEOYZGWGTBXRN, @Seller_d8WfbEccuaGMc,
I am Spencer with Amazon.
You are right, unfortunately I can not be tagged.
I am keeping track of all the posts regarding the lost buy box/featured offer.
For those of you mentioned above, can you please provide me with a list of the ASINs that lost the buy box/featured offer?
For those of you who did not get tagged here, I have requested the same in other posts.
As soon as I have these ASINs I will share them with the appropriate team.
Regards, Spencer
Seller_eZe92aqMyEQ80
Hi @Spencer_Amazon
In response to your request, ASINs effected are below alongside the support tickets.
B0C2CNHX82
THANKS
Seller_nex6aLZ9HPynF
Hopefully mods can help?
Over the last few weeks the odd item is being taken away from buy box due to:
Not eligible to be the Featured Offer due to significantly high price: You can lower your price to become eligible to be the Featured Offer
Some of our products have been at the current prices for at least 12 months. I even lowered one product to a price lower than this time last year but this is not being excepted by Amazon.
Some have gone up over the last few years but no 'gauging' price rices.
The last 24 hours a larger quantity are now not eligible.
We are brand registered, we only sell our own made products. Therefore no other sellers sell our items.
Please can you offer some support to get this resolved.
ASIN
B01M33WZDE
B078TKT8N3
B00FPON8OQ
B07GV1X5PT
B08ZKTLNQC
B081KWKCN7
B07JCC1LRM
B00F35O12K
B08627NZJS
B01IJA18EO
B01IJBB8ZC
B00FDWWS6Y
B00IREV0B4
B07FNT25QS
B07XXH6D2L
B076KKC1FS
B08GKSW7F6
B07QH314QD
B07MLXTN25
B07QH314QD
B01IJB0XK8
B078TKWKL2
B084RC8311
B09BB87PPS
B014G9Y7J0
B00I3IKOL6
B08GKTDYHX
B07D5KZMDD
B084BTXHM4
B01IJANFL8
B08152MCMR
B07TCQWNT9
B07N31Q1NP
B00LRMGPW2
B01IJ8DSE4
B00FPONXFA
B07GNKSSR7
B00K5RVOVW
B00FQQ2VFU
B07VK7CYPV
B08G59CJ6K
B07JNDBGP2
B06XDTS6MN
B01N6WSUAE
B076KK8YMK
B08G5C87MY
Seller_4Ht3NYbhbglM6
B0D129P7LR
B0D2H4J4HT
B0CYZLGVKW
B0CZ47TGF2
B0D1274152
B0CZ6J7RSB
B0CZ6L82G7
B0CZ6NM9KW
B0CZ6PTGBK
B0D12BCRKK
B0D12C2P28
B0D2GBCC3H
B0CYZQGLQB
B0CYZH99RX
B0CYZJNV9H
B0CYZJB1NQ
B0CYZKY7HF
Seller_dUEDGV0Xro8ak
Hello @Spencer_Amazon
Please Check it ASAP . THKS!!
B0CSB4RX1R
Seller_CWoPM6EinOPrL
Hello @Spencer_Amazon
Could you please take a look at our Amazon.de account? We have lost the buy box since April without giving any reason. Nobody at Amazon seems to care and nobody can give us a reason. Could you please help us resolve this issue? We have been selling on Amazon for more than 10 years on almost all Amazon marketplaces worldwide. At Amazon.de and other markets we have never had such a big and long-lasting problem.
We would really appreciate any help from Amazon
best regards
Prettyshop
Seller_w3fJD6Wy8Vzx6
Hello Spencer,
I wonder if you can still help me solve this problem:
Below are the Asin's I've been affected by:
B0CHW3DL45; B0B49NZNQ6; B0CQT572C1; B0CM371MZL; B0CP58CFRT; B0CF5645P5; B0CCL28BLF; B0CQT7RHPC; B0CQT572C1; B0CQT83S77; B0CQT7WVWS; B0CQT7FLN9; B0CSK4CWTW; B0CSK89W7Y; B0CSJY5MV9; B0CS6FRT1X; B0CQT8V1G1; B0CQT8RHRD; B0CQT7PMZZ; B0CQT8RVNC; B0CQT8X7MK; B0CQT8ZZ5K; B0CQNYH89G; B0CQNWFGXB; B0CP545FXW
please help
Seller_SFDTDBvYcW72T
Hi Spencer.
For the past couple of weeks I've been also struggling with 0% feature offer despite having buy box eligible.
Seller_RxxQCO6YuG8e4
I have lost the featured offer for all my Listings.
B0CVXBR62J
B0CVXJYGND
B094Y7TK27
B079ZV8VLV
B0CPSHZY9F
B0BGPDHTRR
B0CY2LXTCC
B0CPSJ1XND
Seller_5PqbGIm01zRwX
Hi @Spencer_Amazon,
Could you please look into these for us too? We have lost the Featured Offer Buy Box for all our listings, and as a new seller, we are dramatically affected.
Thank you in advance and looking forward to hearing from you.
We also submitted a case with the leadership team, if this would help. CASE 9835227642
B0D3QRBNSZ
B0D3BDPGMJ
B0D3HQK8M3
B0D3HSJDWK
B0D3HY7S3L
B0D2RDTG95
Seller_BXv7P6FsvKqSz
@Spencer_Amazon
Hi Spencer, 12 days since submitting a case to the md , which was after opening a case with seller support, we still have not received any reply let alone resolution.
Our buy box percentage was as high as 65% a month ago, down to 30%, and now just 12%, spread over multiple ASINS.
Case ID 9804058892
Example ASINS –
B015GDQTAK
B01KPAZYFA
B01K8494MC
B015RGBAUA
B06XC64X7Y
Seller_QIMWRIIsqJQai
Latest update: 'Spencer is looking into it'
Please reply to Spencer with your affected ASINs here: https://sellercentral.amazon.co.uk/seller-forums/discussions/t/fef42466-78b7-489e-8969-016a1298fac5?postId=8d6f7f60-5a79-41a7-b07d-0736f3801858
Seller_fSyYg0WwA0Ymh
Hello everyone! I experienced this a couple of weeks ago, when this seemingly weird "glitch" started happened. Private label listings not being eligible for featured offer, account in perfect health, it made no sense. And I believe I managed to fix it, hopefully for the foreseeable future. I
I empathise with all other sellers that experience this so ill tell you what I did to fix it (can't guarantee anything but these are the steps I did).
I simply opened a chat support with amazon support, mentioned what's happened (specified every ASIN, mention it doesn't male logical sense as they meet all criteria they mention (I responded to each of the automated reasons why not may not reach the buy box) but requested for these to be manually investigated by someone and to be passed on to the particular team (turned out to be the "pricing team"). They then gave me a "We've passed this on and should get back to the shortly" message. (just keep pushing for manual check and pass to relevant team)Later I received an email saying it's being looked into, then maybe 1-2 business days later I woke to a "We've looked into this and decided they are eligible for the buy box". One of the greatest morning messages to receive haha! Hope this proves to be of some help, again no promises but these are the steps I took and it got fixed! There's still hope left fellow sellers!
Seller_3zBpHSCg4TVu7
hi spencer
my affected ASINS are
B08QNJ7KSF
B09VT7VSFZ
B096SZFFCW
please look into this
thanks
Seller_P7VGzsjS83a6U
Can anyone please help me. I have tried to contact everywhere and to no avail. I need help to reach the relevant team so they can look into this for me. My account is perfectly fine and is a pro account, FBA fulfilled, Private label and has no issues otherwise. Could you kindly look into this for me. @Spencer_Amazon B0CHZJTCV7B0B8C9FHG7B0BRQY2QFGB0C9GV496VB0B9R7JGTMB0BPK5QX1ZB0CSKLVDPY
Seller_rL22XgxMmK2Fr
I'm also affected by the No Buy Box (Featured offer) here in the UK since around April 27th...
ASIN B09ZBKL64Y
Seller support no help obviously
Thanks all
Seller_ARKbfpGn9Kea4
UK is facing the issue, but no any body can give us some useful information? i would appreciate it if an Amazon associate can help me. Case ID: 9749629862
Seller_ARKbfpGn9Kea4
UK is facing the issue, but no any body can give us some useful information? i would appreciate it if an Amazon associate can help me. Case ID: 9749629862
Seller_4W0LrmrKIJOW4
Exactly the same issue here too and no help from Seller Support
Seller_4W0LrmrKIJOW4
Exactly the same issue here too and no help from Seller Support
Seller_bZh9L84xG9AFU
In the same boat as everyone else. Same response from seller support. Not seen any solution being provided as of yet by the looks of it on the forum too. Hopefully gets sorted out ASAP
Seller_bZh9L84xG9AFU
In the same boat as everyone else. Same response from seller support. Not seen any solution being provided as of yet by the looks of it on the forum too. Hopefully gets sorted out ASAP
Seller_HEOYZGWGTBXRN
hello, facing the same issue. 15 asins including my PL products have no to featured offer. Support giving the scripted response.
Hurting sales as getting no bb at all. Losing BSR on PL products too.
Shambles
Seller_HEOYZGWGTBXRN
hello, facing the same issue. 15 asins including my PL products have no to featured offer. Support giving the scripted response.
Hurting sales as getting no bb at all. Losing BSR on PL products too.
Shambles
Seller_s8ZGhMh8R9MJl
All - add to this ASIN list:
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/ea7acda6-4a6c-41b3-aa17-a7ec1333d810?postId=ebd305ff-52a4-42de-b1c3-50a15c54094a
Seller_s8ZGhMh8R9MJl
All - add to this ASIN list:
https://sellercentral.amazon.co.uk/seller-forums/discussions/t/ea7acda6-4a6c-41b3-aa17-a7ec1333d810?postId=ebd305ff-52a4-42de-b1c3-50a15c54094a
Spencer_Amazon
Hello @system (sorry, I can not tag you), @Seller_dbDICH2F3Tjez, @Seller_lcRZ4loTlWXKp, @Seller_KXyRWHcpbMNpI, @Seller_7qmuyqtmPDlJz, @Seller_Ly71b1L5YHhOA, @Seller_j2eO2n9PE5zf3, @Seller_jGZhGaLJngCDW, @Seller_4xba5LNKF5XTg, @Seller_ay4wxpfhpPm9I, @Seller_TiSdzeHySXYW0, @Seller_rPdw3H0qENJhg, @Seller_sg54Fq7GfBZzn, @Seller_b34OTwJWD2n8p, @Seller_Ltq0iKiIdyMv3, @Seller_7pDvjaP1zn6iT, @Seller_7WttAIiaCR7Ty, @Seller_8poFPfArgAZgS, @Seller_4W0LrmrKIJOW4, @Seller_HEOYZGWGTBXRN, @Seller_d8WfbEccuaGMc,
I am Spencer with Amazon.
You are right, unfortunately I can not be tagged.
I am keeping track of all the posts regarding the lost buy box/featured offer.
For those of you mentioned above, can you please provide me with a list of the ASINs that lost the buy box/featured offer?
For those of you who did not get tagged here, I have requested the same in other posts.
As soon as I have these ASINs I will share them with the appropriate team.
Regards, Spencer
Spencer_Amazon
Hello @system (sorry, I can not tag you), @Seller_dbDICH2F3Tjez, @Seller_lcRZ4loTlWXKp, @Seller_KXyRWHcpbMNpI, @Seller_7qmuyqtmPDlJz, @Seller_Ly71b1L5YHhOA, @Seller_j2eO2n9PE5zf3, @Seller_jGZhGaLJngCDW, @Seller_4xba5LNKF5XTg, @Seller_ay4wxpfhpPm9I, @Seller_TiSdzeHySXYW0, @Seller_rPdw3H0qENJhg, @Seller_sg54Fq7GfBZzn, @Seller_b34OTwJWD2n8p, @Seller_Ltq0iKiIdyMv3, @Seller_7pDvjaP1zn6iT, @Seller_7WttAIiaCR7Ty, @Seller_8poFPfArgAZgS, @Seller_4W0LrmrKIJOW4, @Seller_HEOYZGWGTBXRN, @Seller_d8WfbEccuaGMc,
I am Spencer with Amazon.
You are right, unfortunately I can not be tagged.
I am keeping track of all the posts regarding the lost buy box/featured offer.
For those of you mentioned above, can you please provide me with a list of the ASINs that lost the buy box/featured offer?
For those of you who did not get tagged here, I have requested the same in other posts.
As soon as I have these ASINs I will share them with the appropriate team.
Regards, Spencer
Seller_eZe92aqMyEQ80
Hi @Spencer_Amazon
In response to your request, ASINs effected are below alongside the support tickets.
B0C2CNHX82
THANKS
Seller_eZe92aqMyEQ80
Hi @Spencer_Amazon
In response to your request, ASINs effected are below alongside the support tickets.
B0C2CNHX82
THANKS
Seller_nex6aLZ9HPynF
Hopefully mods can help?
Over the last few weeks the odd item is being taken away from buy box due to:
Not eligible to be the Featured Offer due to significantly high price: You can lower your price to become eligible to be the Featured Offer
Some of our products have been at the current prices for at least 12 months. I even lowered one product to a price lower than this time last year but this is not being excepted by Amazon.
Some have gone up over the last few years but no 'gauging' price rices.
The last 24 hours a larger quantity are now not eligible.
We are brand registered, we only sell our own made products. Therefore no other sellers sell our items.
Please can you offer some support to get this resolved.
ASIN
B01M33WZDE
B078TKT8N3
B00FPON8OQ
B07GV1X5PT
B08ZKTLNQC
B081KWKCN7
B07JCC1LRM
B00F35O12K
B08627NZJS
B01IJA18EO
B01IJBB8ZC
B00FDWWS6Y
B00IREV0B4
B07FNT25QS
B07XXH6D2L
B076KKC1FS
B08GKSW7F6
B07QH314QD
B07MLXTN25
B07QH314QD
B01IJB0XK8
B078TKWKL2
B084RC8311
B09BB87PPS
B014G9Y7J0
B00I3IKOL6
B08GKTDYHX
B07D5KZMDD
B084BTXHM4
B01IJANFL8
B08152MCMR
B07TCQWNT9
B07N31Q1NP
B00LRMGPW2
B01IJ8DSE4
B00FPONXFA
B07GNKSSR7
B00K5RVOVW
B00FQQ2VFU
B07VK7CYPV
B08G59CJ6K
B07JNDBGP2
B06XDTS6MN
B01N6WSUAE
B076KK8YMK
B08G5C87MY
Seller_nex6aLZ9HPynF
Hopefully mods can help?
Over the last few weeks the odd item is being taken away from buy box due to:
Not eligible to be the Featured Offer due to significantly high price: You can lower your price to become eligible to be the Featured Offer
Some of our products have been at the current prices for at least 12 months. I even lowered one product to a price lower than this time last year but this is not being excepted by Amazon.
Some have gone up over the last few years but no 'gauging' price rices.
The last 24 hours a larger quantity are now not eligible.
We are brand registered, we only sell our own made products. Therefore no other sellers sell our items.
Please can you offer some support to get this resolved.
ASIN
B01M33WZDE
B078TKT8N3
B00FPON8OQ
B07GV1X5PT
B08ZKTLNQC
B081KWKCN7
B07JCC1LRM
B00F35O12K
B08627NZJS
B01IJA18EO
B01IJBB8ZC
B00FDWWS6Y
B00IREV0B4
B07FNT25QS
B07XXH6D2L
B076KKC1FS
B08GKSW7F6
B07QH314QD
B07MLXTN25
B07QH314QD
B01IJB0XK8
B078TKWKL2
B084RC8311
B09BB87PPS
B014G9Y7J0
B00I3IKOL6
B08GKTDYHX
B07D5KZMDD
B084BTXHM4
B01IJANFL8
B08152MCMR
B07TCQWNT9
B07N31Q1NP
B00LRMGPW2
B01IJ8DSE4
B00FPONXFA
B07GNKSSR7
B00K5RVOVW
B00FQQ2VFU
B07VK7CYPV
B08G59CJ6K
B07JNDBGP2
B06XDTS6MN
B01N6WSUAE
B076KK8YMK
B08G5C87MY
Seller_4Ht3NYbhbglM6
B0D129P7LR
B0D2H4J4HT
B0CYZLGVKW
B0CZ47TGF2
B0D1274152
B0CZ6J7RSB
B0CZ6L82G7
B0CZ6NM9KW
B0CZ6PTGBK
B0D12BCRKK
B0D12C2P28
B0D2GBCC3H
B0CYZQGLQB
B0CYZH99RX
B0CYZJNV9H
B0CYZJB1NQ
B0CYZKY7HF
Seller_4Ht3NYbhbglM6
B0D129P7LR
B0D2H4J4HT
B0CYZLGVKW
B0CZ47TGF2
B0D1274152
B0CZ6J7RSB
B0CZ6L82G7
B0CZ6NM9KW
B0CZ6PTGBK
B0D12BCRKK
B0D12C2P28
B0D2GBCC3H
B0CYZQGLQB
B0CYZH99RX
B0CYZJNV9H
B0CYZJB1NQ
B0CYZKY7HF
Seller_dUEDGV0Xro8ak
Hello @Spencer_Amazon
Please Check it ASAP . THKS!!
B0CSB4RX1R
Seller_dUEDGV0Xro8ak
Hello @Spencer_Amazon
Please Check it ASAP . THKS!!
B0CSB4RX1R
Seller_CWoPM6EinOPrL
Hello @Spencer_Amazon
Could you please take a look at our Amazon.de account? We have lost the buy box since April without giving any reason. Nobody at Amazon seems to care and nobody can give us a reason. Could you please help us resolve this issue? We have been selling on Amazon for more than 10 years on almost all Amazon marketplaces worldwide. At Amazon.de and other markets we have never had such a big and long-lasting problem.
We would really appreciate any help from Amazon
best regards
Prettyshop
Seller_CWoPM6EinOPrL
Hello @Spencer_Amazon
Could you please take a look at our Amazon.de account? We have lost the buy box since April without giving any reason. Nobody at Amazon seems to care and nobody can give us a reason. Could you please help us resolve this issue? We have been selling on Amazon for more than 10 years on almost all Amazon marketplaces worldwide. At Amazon.de and other markets we have never had such a big and long-lasting problem.
We would really appreciate any help from Amazon
best regards
Prettyshop
Seller_w3fJD6Wy8Vzx6
Hello Spencer,
I wonder if you can still help me solve this problem:
Below are the Asin's I've been affected by:
B0CHW3DL45; B0B49NZNQ6; B0CQT572C1; B0CM371MZL; B0CP58CFRT; B0CF5645P5; B0CCL28BLF; B0CQT7RHPC; B0CQT572C1; B0CQT83S77; B0CQT7WVWS; B0CQT7FLN9; B0CSK4CWTW; B0CSK89W7Y; B0CSJY5MV9; B0CS6FRT1X; B0CQT8V1G1; B0CQT8RHRD; B0CQT7PMZZ; B0CQT8RVNC; B0CQT8X7MK; B0CQT8ZZ5K; B0CQNYH89G; B0CQNWFGXB; B0CP545FXW
please help
Seller_w3fJD6Wy8Vzx6
Hello Spencer,
I wonder if you can still help me solve this problem:
Below are the Asin's I've been affected by:
B0CHW3DL45; B0B49NZNQ6; B0CQT572C1; B0CM371MZL; B0CP58CFRT; B0CF5645P5; B0CCL28BLF; B0CQT7RHPC; B0CQT572C1; B0CQT83S77; B0CQT7WVWS; B0CQT7FLN9; B0CSK4CWTW; B0CSK89W7Y; B0CSJY5MV9; B0CS6FRT1X; B0CQT8V1G1; B0CQT8RHRD; B0CQT7PMZZ; B0CQT8RVNC; B0CQT8X7MK; B0CQT8ZZ5K; B0CQNYH89G; B0CQNWFGXB; B0CP545FXW
please help
Seller_SFDTDBvYcW72T
Hi Spencer.
For the past couple of weeks I've been also struggling with 0% feature offer despite having buy box eligible.
Seller_SFDTDBvYcW72T
Hi Spencer.
For the past couple of weeks I've been also struggling with 0% feature offer despite having buy box eligible.
Seller_RxxQCO6YuG8e4
I have lost the featured offer for all my Listings.
B0CVXBR62J
B0CVXJYGND
B094Y7TK27
B079ZV8VLV
B0CPSHZY9F
B0BGPDHTRR
B0CY2LXTCC
B0CPSJ1XND
Seller_RxxQCO6YuG8e4
I have lost the featured offer for all my Listings.
B0CVXBR62J
B0CVXJYGND
B094Y7TK27
B079ZV8VLV
B0CPSHZY9F
B0BGPDHTRR
B0CY2LXTCC
B0CPSJ1XND
Seller_5PqbGIm01zRwX
Hi @Spencer_Amazon,
Could you please look into these for us too? We have lost the Featured Offer Buy Box for all our listings, and as a new seller, we are dramatically affected.
Thank you in advance and looking forward to hearing from you.
We also submitted a case with the leadership team, if this would help. CASE 9835227642
B0D3QRBNSZ
B0D3BDPGMJ
B0D3HQK8M3
B0D3HSJDWK
B0D3HY7S3L
B0D2RDTG95
Seller_5PqbGIm01zRwX
Hi @Spencer_Amazon,
Could you please look into these for us too? We have lost the Featured Offer Buy Box for all our listings, and as a new seller, we are dramatically affected.
Thank you in advance and looking forward to hearing from you.
We also submitted a case with the leadership team, if this would help. CASE 9835227642
B0D3QRBNSZ
B0D3BDPGMJ
B0D3HQK8M3
B0D3HSJDWK
B0D3HY7S3L
B0D2RDTG95
Seller_BXv7P6FsvKqSz
@Spencer_Amazon
Hi Spencer, 12 days since submitting a case to the md , which was after opening a case with seller support, we still have not received any reply let alone resolution.
Our buy box percentage was as high as 65% a month ago, down to 30%, and now just 12%, spread over multiple ASINS.
Case ID 9804058892
Example ASINS –
B015GDQTAK
B01KPAZYFA
B01K8494MC
B015RGBAUA
B06XC64X7Y
Seller_BXv7P6FsvKqSz
@Spencer_Amazon
Hi Spencer, 12 days since submitting a case to the md , which was after opening a case with seller support, we still have not received any reply let alone resolution.
Our buy box percentage was as high as 65% a month ago, down to 30%, and now just 12%, spread over multiple ASINS.
Case ID 9804058892
Example ASINS –
B015GDQTAK
B01KPAZYFA
B01K8494MC
B015RGBAUA
B06XC64X7Y
Seller_QIMWRIIsqJQai
Latest update: 'Spencer is looking into it'
Please reply to Spencer with your affected ASINs here: https://sellercentral.amazon.co.uk/seller-forums/discussions/t/fef42466-78b7-489e-8969-016a1298fac5?postId=8d6f7f60-5a79-41a7-b07d-0736f3801858
Seller_QIMWRIIsqJQai
Latest update: 'Spencer is looking into it'
Please reply to Spencer with your affected ASINs here: https://sellercentral.amazon.co.uk/seller-forums/discussions/t/fef42466-78b7-489e-8969-016a1298fac5?postId=8d6f7f60-5a79-41a7-b07d-0736f3801858
Seller_fSyYg0WwA0Ymh
Hello everyone! I experienced this a couple of weeks ago, when this seemingly weird "glitch" started happened. Private label listings not being eligible for featured offer, account in perfect health, it made no sense. And I believe I managed to fix it, hopefully for the foreseeable future. I
I empathise with all other sellers that experience this so ill tell you what I did to fix it (can't guarantee anything but these are the steps I did).
I simply opened a chat support with amazon support, mentioned what's happened (specified every ASIN, mention it doesn't male logical sense as they meet all criteria they mention (I responded to each of the automated reasons why not may not reach the buy box) but requested for these to be manually investigated by someone and to be passed on to the particular team (turned out to be the "pricing team"). They then gave me a "We've passed this on and should get back to the shortly" message. (just keep pushing for manual check and pass to relevant team)Later I received an email saying it's being looked into, then maybe 1-2 business days later I woke to a "We've looked into this and decided they are eligible for the buy box". One of the greatest morning messages to receive haha! Hope this proves to be of some help, again no promises but these are the steps I took and it got fixed! There's still hope left fellow sellers!
Seller_fSyYg0WwA0Ymh
Hello everyone! I experienced this a couple of weeks ago, when this seemingly weird "glitch" started happened. Private label listings not being eligible for featured offer, account in perfect health, it made no sense. And I believe I managed to fix it, hopefully for the foreseeable future. I
I empathise with all other sellers that experience this so ill tell you what I did to fix it (can't guarantee anything but these are the steps I did).
I simply opened a chat support with amazon support, mentioned what's happened (specified every ASIN, mention it doesn't male logical sense as they meet all criteria they mention (I responded to each of the automated reasons why not may not reach the buy box) but requested for these to be manually investigated by someone and to be passed on to the particular team (turned out to be the "pricing team"). They then gave me a "We've passed this on and should get back to the shortly" message. (just keep pushing for manual check and pass to relevant team)Later I received an email saying it's being looked into, then maybe 1-2 business days later I woke to a "We've looked into this and decided they are eligible for the buy box". One of the greatest morning messages to receive haha! Hope this proves to be of some help, again no promises but these are the steps I took and it got fixed! There's still hope left fellow sellers!
Seller_3zBpHSCg4TVu7
hi spencer
my affected ASINS are
B08QNJ7KSF
B09VT7VSFZ
B096SZFFCW
please look into this
thanks
Seller_3zBpHSCg4TVu7
hi spencer
my affected ASINS are
B08QNJ7KSF
B09VT7VSFZ
B096SZFFCW
please look into this
thanks
Seller_P7VGzsjS83a6U
Can anyone please help me. I have tried to contact everywhere and to no avail. I need help to reach the relevant team so they can look into this for me. My account is perfectly fine and is a pro account, FBA fulfilled, Private label and has no issues otherwise. Could you kindly look into this for me. @Spencer_Amazon B0CHZJTCV7B0B8C9FHG7B0BRQY2QFGB0C9GV496VB0B9R7JGTMB0BPK5QX1ZB0CSKLVDPY
Seller_P7VGzsjS83a6U
Can anyone please help me. I have tried to contact everywhere and to no avail. I need help to reach the relevant team so they can look into this for me. My account is perfectly fine and is a pro account, FBA fulfilled, Private label and has no issues otherwise. Could you kindly look into this for me. @Spencer_Amazon B0CHZJTCV7B0B8C9FHG7B0BRQY2QFGB0C9GV496VB0B9R7JGTMB0BPK5QX1ZB0CSKLVDPY
Seller_rL22XgxMmK2Fr
I'm also affected by the No Buy Box (Featured offer) here in the UK since around April 27th...
ASIN B09ZBKL64Y
Seller support no help obviously
Thanks all
Seller_rL22XgxMmK2Fr
I'm also affected by the No Buy Box (Featured offer) here in the UK since around April 27th...
ASIN B09ZBKL64Y
Seller support no help obviously
Thanks all
