Hi All,

Like many others I signed up for a Amazon Seller Account with the view to building something extra to support myself and family in these tough times. However since setting up the account just a couple of weeks ago I have faced nothing but problems.

I used shared office space as the registered address for the company and on the seller account to protect my privacy and not use my home address.

I got verified no issues and added my personal debit card as a charge card method as was still awaiting for the business debit card to arrive, so far so good but when I tried to update the charge method with the business card I noticed the account got suspended!

I was being asked for a utility bill in my name for the registered address, since it’s a shared office address I don’t get any utility bills so I submitted some of my home address which were not accepted. Therefore I went through the hassle of updating the registered address at companies house and on SC account to my home address and then submitted the utility bill for that address in my name, again same thing and not accepted with the same generic rejection!

The weird thing is after I submit the appeal it seems to be rejected within a minute giving me the impression it’s not even being reviewed and possibly auto rejected because I’m providing exactly what’s been requested.

I cannot use the ‘Call me now’ option either as it just won’t connect! Below is the response I have been getting, I’m out of ideas and no idea what am I supposed to be providing to get the account reinstated… hope someone can guide me.

Thanks in advance.

Hello,

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Why did this happen?
_We were unable to verify the documents that you provided. _

How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
– A business license if applicable
– A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:
– It must contain the following information: your name and address, the service provider’s name and additional information such as date of issue and due date, service provider’s address, service provider’s logo, and usage details if applicable.
– Your name and address must be visible and match the name and address that you entered in Seller Central.
– It must have been issued in the last 90 days.
– It must be a full page and unobstructed including corners.
– It must have a high definition and be clear and readable. The required information must be visible and in focus.
– It must be authentic and unaltered.
– It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.
– It must not be a screenshot.
– It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.
– It must be a PDF, JPG, PNG, or GIF file.

How do I submit the required documents?
To submit the required documents, go to the banner at the top of the “Account Health” page in Seller Central, click “Submit new information,” and then provide the required information:
_https://sellercentral.amazon.co.uk/performance/dashboard?ref=ah_em_ap _

We’re here to help
For more information on our requirements, go to “Amazon Services Europe Business Solutions Agreement”:
_https://sellercentral.amazon.co.uk/gp/help/201190440 _

If you have questions about our policies or the required information, you can contact us:
_https://sellercentral.amazon.co.uk/cu/contact-us _

_What happens if I do not send the required information? _
If we do not receive the required information within 90 days of the original notification, your account will be permanently deactivated.

Has your account been deactivated in error?
If you believe that there has been an error, go to the banner at the top of the “Account Health” page in Seller Central, click “Reactivate your account,” and submit an explanation:
_https://sellercentral.amazon.co.uk/performance/dashboard?ref=ah_em_ap _
Your explanation should include the following information:
– How your account has not violated section 3 of the Amazon Services Europe Business Solutions Agreement
– Evidence that shows that your account complies with section 3 of the Amazon Services Europe Business Solutions Agreement

_To view your account performance, select “Account Health” on the home screen of the Amazon Seller app on your iOS or Android device, or go to the “Account Health” page in Seller Central: _
_https://sellercentral.amazon.co.uk/performance/dashboard?ref=ah_em_ap _
The “Account Health” page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.
– Download the Amazon Seller app for iOS:
_https://itunes.apple.com/gb/app/amazon-seller/id794141485 _
– Download the Amazon Seller app for Android:
https://play.google.com/store/apps/details?id=com.amazon.sellermobile.android&hl=en_GB
Sincerely,
Seller Performance Team
Amazon.co.uk