Tracking snafu on buy shipping services
Most of the labels I printed with buy shipping services this week have serious problems with the tracking. Some say that the package was delivered 2 weeks ago. Some say that the package was delivered in Florida, while the customer is in Washington state. I'm getting tons of emails from customers asking what happened. I haven't seen anything in the forums about this. I'm in Florida, and another vendor in Florida has the same problem. Is anyone else experiencing this?
Tracking snafu on buy shipping services
Most of the labels I printed with buy shipping services this week have serious problems with the tracking. Some say that the package was delivered 2 weeks ago. Some say that the package was delivered in Florida, while the customer is in Washington state. I'm getting tons of emails from customers asking what happened. I haven't seen anything in the forums about this. I'm in Florida, and another vendor in Florida has the same problem. Is anyone else experiencing this?
3 replies
Seller_84dRQvGbDDomN
Yes! what a nightmare, I've been dealing with upset customers for two days now. I'm in Florida as well.
Topher_Amazon
Hello @Seller_HEOjGCC53Lm0h,
My colleague KJ is currently escalating such cases here where others are mentioning they are seeing this on Amazon and other platforms. We'll share any updates as we have them.
Regards,
Topher
