FBA Inbound - Items Lost & No Reimbursement?
It's been a few years since I've had any items go missing during FBA Inbound shipments. I only ship 1 item, in a master case, always the same quantity. I received an email telling me that 22 items were missing from my case, and that I now have an "inbound performance" issue.
I tried opening a case to get reimbursement, and they simply replied and said that the items were not in the box, and they've closing the case with no reimbursement.
What is the protocol to receive reimbursement these days? It used to be simple.
FBA Inbound - Items Lost & No Reimbursement?
It's been a few years since I've had any items go missing during FBA Inbound shipments. I only ship 1 item, in a master case, always the same quantity. I received an email telling me that 22 items were missing from my case, and that I now have an "inbound performance" issue.
I tried opening a case to get reimbursement, and they simply replied and said that the items were not in the box, and they've closing the case with no reimbursement.
What is the protocol to receive reimbursement these days? It used to be simple.
3 replies
NR_Amazon
Hello @Seller_3eI9w5lUD1fLg,
Do you happen to have an open Seller Support Case ID or shipment ID regarding this issue?
Send FBA inventory to Amazon is a great Seller Central help page regarding all aspects of sending inventory via FBA. To avoid any issues or discrepancies in receiving, please ensure to follow all packing, labeling, and shipping requirements.
In the case that all requirements have been followed on the Seller end, you would then look to Reconcile your shipment and/or Submit for reimbursement. Please ensure your shipment/product is eligible for reimbursement and/or reconciliation prior to submission. For an item to be eligible for reimbursement, all the below requirements must be met:
- The item is registered in FBA at the time it is lost or damaged.
- The item complies with FBA product restrictions and with FBA inventory requirements.
- You have sent us the exact items and quantities stated in your shipping plan.
- The shipment for the item is not in canceled or deleted status.
- The item is not pending disposal or was not disposed of at your request or because we have exercised a right to do so.
- The item is not defective and was not damaged by a customer.
- When a lost or damaged item claim is filed, under review, and during any appeals, the seller’s account must be in normal status.
I hope you find this information useful in submitting for reimbursement.
Thank you,
NR_Amazon
Seller_Vd3fzE8t2WKbN
I do not know what the seller can do once they mark the item as "Investigation completed – shipment contents counted and confirmed". Do you have any recourse once they mark the item as such?
