Video Call verification link not working- Account Deactivated
I created this account a year ago. There was no video call verification during the whole process. The Seller Central Dashboard opened just after submitting the all the information needed to create a seller account. There was a notification “your account has been de-activated”. I opened a case with them and they provided me a video call verification link in the performance notifications.I opened the link for video call verification but nothing happened. There was no call at all. Now my account info also shows “Your account are under 15000 pounds disbursement” and the Account status shows “Information Provided”. What should I do to reactivate my account?
Video Call verification link not working- Account Deactivated
I created this account a year ago. There was no video call verification during the whole process. The Seller Central Dashboard opened just after submitting the all the information needed to create a seller account. There was a notification “your account has been de-activated”. I opened a case with them and they provided me a video call verification link in the performance notifications.I opened the link for video call verification but nothing happened. There was no call at all. Now my account info also shows “Your account are under 15000 pounds disbursement” and the Account status shows “Information Provided”. What should I do to reactivate my account?
1 reply
Seller_u1AdBEcsHujAa
Hello @ AMZ_MEGA,
Thank you for reaching out to the Seller Forums Community.
This is Kavi from Amazon and I’m here to assist you.
From your post, we understand that you need help with Account Deactivation.
For a more detailed understanding of the issue, we request you to kindly provide us the snapshot/screenshot of latest performance notification received in your Seller Central about the issue in hand, so that we can guide you better.
Please follow the steps below:
Go to your Seller Central Account < Performance < Select Performance Notification
Kindly feel free to post on the same thread for any further assistance.
Regards,
Kavi
