Hello @The_Radiant_Ribbon_1,

I see that your account privileges were taken down due to redirecting the buyers to another website or sales process.

The Amazon’s Selling Policies and Seller Code of Conduct prohibit:
– Any attempt to circumvent the established Amazon sales process.
– Any attempt to diver Amazon users to another website or sales process.
– Any attempt to have buyers use a different payment method to another site.

Our Selling Partners are not allowed to include outside URLs, contact info with the purpose of taking Amazon customers off of Amazon is in violation of this policy.

I’d suggest you work on a plan of action by considering the following points:

A plan of action must contain clear and concise answers for the below questions.

• Current violations of this policy including e-mails, image or product detail pages that might be considered prohibited seller activities and actions.
• The actions you have taken to correct these policy violations.
• The steps you will take to prevent diversion of transactions or site traffic in the future.

I would encourage you to review Amazon’s Selling Policies and Seller Code of Conduct at this link (https://sellercentral.amazon.co.uk/gp/help/G1801) & Prohibited Seller Activities and Actions (https://sellercentral.amazon.co.uk/gp/help/200386250) before you craft your appeal.

We do not know how your login details were obtained because this does not happen at Amazon. The following methods are commonly used to gain access to such data:

• Capture keystrokes and user Internet activity using malware
• Try out frequently used passwords
• Sending fraudulent emails requesting to provide or update personal, financial or other account information (known as “phishing”)

To be able to access your account again, you must replace your password with a new, unique password that you will not use for any other account or website. It also makes sense to change the email address associated with your seller account to prevent unauthorized access. You should also check your Seller Central account and make sure that the following information is correct. If changes have been made to it, please correct it.

• Settings for the email address
• Payment Information
• Other authorized users of the account
• Two-step verification information
• Information about the company, shipping and returns as well as tax information
• Active and pending promotional codes
• User permissions
• Amazon dealer shop
• Offers and comments on the condition

If the person who accessed your account without authorization accepted orders for items that you do not offer, we recommend canceling orders that have not been sent and offering refunds for orders marked as “shipped”.

For more information on protecting your account information, visit the seller central help pages: https://sellercentral-europe.amazon.com/gp/help/34901.

Good luck for your appeal.

Noah