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Hello,

I'm a new amazon FBM seller and just received a 1* feedback rating that has put my account in jeopardy.

The customer entered the wrong delivery address and then submitted the feedback when their order didn't arrive. They've also since the feedback contacted me to change the delivery address.

Is there anything that can be done here?

I have tried to report the feedback for removal but it is automatcally denied.

I also refunded the order in full as soon as I found out and have also been trying to chase up the package with Royal Mail.

I'd hate to lose my account so early on to something that was completely out of my control.

Any help greatly appreciated!

Am I doing something wrong? I keep getting orders from the Republic of Ireland on amazon.co.uk, my international shipping settings are off and I don't list on amazon.ie, the reason being is that I had a number of orders rejected by Irish customs with no reason given even though they had declarations and paperwork etc... anyway, I keep having to cancel these orders as the customer is only charged 4.10 for shipping when it costs 12.95 to send tracked via Royal Mail. I won't ship non-tracked as amazons A-Z guarantee pretty much facilitates theft through claim of non-delivery.

How do I stop these orders coming though. Cancelling affects my store performance. Have I missed something in shipping settings or is there a setting somewhere else that I need to change?

Any help appreciated.

Summerbee

order number 204-3849654-5052329

order value £396.75

So we had a customer initially contact us for a product that was late.. ( out of our hands, courier failed delivery) we got the typical. this is for my daughters birthday and its her only present , we offered that they could return it or refuse delivery. but beyond that nothing we could do

6 weeks later.. they come back and say that they have opened and destroyed and disposed of the box.. realised some screws missing. and that it was a returned item sold as new ( not true) due to damage made when attempts at assembly - they just damaged it trying to build it 6 weeks after their daughters birthday

They demanded a full refund. without return - after the return window

We offered replacement parts, but would not give them a refund - certainly not without a return.

They preceded to create an A-Z claim. saying they never received it.

Amazon granted it

We appealed this. showing the proof of delivery and the chat with the customer about the product they received

amazon granted them a refund

no way to appeal, so opened a support ticket to speak to a CS. that created an appeal.. and the CS stated they can not help if its in appeal.. but requesting help creates an appeal.. so how?

Amazon again granted a refund. "no further action necessary"

yes further action necessary -

attempted again to contact support.. again cannot help as - yuou guessed it contacting support opened another appeal. support said that they would escalate it to the mysterious unreachable a-z department

minutes later..

Granted. no further action required

What the actual??

The customer literally talks about having the item. and we have photographic proof of delivery. we went above what was necessary. but amazon just gives things away for free

are amazon part of some giant fraud rackett?? or do they just like giving people free stuff and charging sellers?

Customer wanted to return his items (approx. £ 250 value) as purchased by mistake.

Amazon authorised the return and give customer an Evri returns label. Evri collect.

After 10 days, nothing from Evri. Customer wants his refund, involves Amazon, and of course gets a full refund. It's not the customer's fault and it's not my fault.

3-4 weeks have passed now and nobody takes any responsibility.

The blame lies with Amazon and Evri: I cannot contact Evri as it's an Amazon return because I'm not the sender or the account-holder. Amazon don't care to help, they just gave customer a full refund and wash their hands of my financial losses.

So end result: I lose, everyone else wins.

Maybe it's best to stop selling on this platform. The only winner is everyone else except for the sellers.

I wish I could close my Amazon account and be independent.

guys need urgent help,

My listing got blocked due to brand violations. I have listed my product as an existing listing and I thought it’s generic. There was no approval needed at first. I shipped the inventory to Amazon werehous and started selling, next day I got blocked due brand complaint. Now I am trying to settle the violation and creat removal order to get my inventory back, however the seller support telling me that it takes 60 days to do so and some of them says you could do it straight away. The seller support wasn’t quite helpful for me, furthermore I have contacted the brand directly to recall thier complaint and they consistently ignoring me.

Please advise me on what to do. I am getting charged by leaving my inventory in Amazon warehouse every day.

I have noticed that Amazon are now telling us (the seller/shipper) when certain business premises are open and closed and in some instances their opening hours. Anyone got any Idea why??? Surely Amazon are aware that sellers/shippers have no control over the national couriers and are not able to dictate the couriers routes and times. Or is there something I am missing??

Hello fellow sellers,

I’m facing an issue regarding product authenticity compliance on my Amazon account and I’m hoping to get some advice or hear from others who may have gone through the same.

I listed a product — and shortly after few months, I received a product authenticity policy violation from Amazon.

The product was purchased from a reputable and well-known official wholesaler based in Europe. I have submitted the commercial invoice (including all required details), but Amazon still marked it as inauthentic and rejected the appeal.

Has anyone else faced a similar situation where an invoice from a legitimate source was not accepted? Do you recommend submitting a new appeal with more explanation, or waiting for Amazon to request additional documents?

Any advice or shared experience would really help. Thank you all!

I was advised by the Product Compliance team to submit documents for ASIN B09PQKNTJ7 under Case ID 11099168702. We’ve submitted all required documents, and the ASIN was cleared for reinstatement. However, we were informed that old stock must be removed from FCs.

We operate on Seller Fulfilled Prime and have had no inventory in any FCs for over a year, which was also confirmed by Seller Support (Case ID 11127656892). Despite this, the ASIN remains inactive.

It is quite frustrating as it is affecting my sales. Can someone please kindly assist in resolving this?

@Seller_z3k8APxGfbQEK

@Seller_Huz6FT08OxHAR

Hi everyone,

This evening, we’ve been hit with hundreds of sudden charges on our account under the description:

"Carrier delivery label adjustment due to under-charged delivery label"

These adjustments are:

Hitting all at once with no prior notice

Going as far back as April 2025

All related to EVRi Seller Fulfilled Prime (SFP) shipments

Providing no clear breakdown or calculation of how the so-called "undercharge" was determined. All we can see is that its a duplicate charge to the original buy shipping charge.

This has caused massive billing disruptions and we're concerned it may be a system-wide issue or billing error. A few example order IDs show the same problem with duplicate or unexpected label charges retroactively applied.

We have raised this with both EVRi and Amazon support, but are still waiting for an explanation or fix.

Is anyone else seeing this?

Would appreciate hearing from other SFP sellers (especially those using EVRi) to understand if this is isolated or affecting others too.

Thanks in advance for any insight!

@Seller_mIRnuhdx7l5sN