Hi all,

I’m hoping someone else has come across this — I’m seeing repeated £2.50 “Carrier Delivery Label Adjustment” charges from Amazon on shipments sent via EVRi using Buy Shipping, where:

The item is under 1kg

I’ve entered valid dimensions and weight

The carrier-audited values match exactly

I’ve already been charged for the label (typically £3.00)

Example:

For one order, I declared the parcel as 45 × 35 × 16 cm, 1000g.

The actual item was much smaller (522g, 14 × 2.6 × 21 cm), but I over-declared to be safe.

Amazon charged £3.00 for the label — then later hit me with a £2.50 surcharge, citing “Carrier delivery label adjustment due to under-charged delivery label.”

This is now happening across dozens of orders, and after reviewing just a week’s data, I’m already seeing £500+ in unexplained extra charges.

It seems to happen specifically when using EVRi through Buy Shipping, and even when all the entered and audited data match.

Has anyone else experienced this?

I've raised a case with Amazon, but would love to hear from others before escalating.

Any experiences or advice appreciated.

Thanks,

We have a competitor offering unrealistic delivery timeframes and a cheap product.

They're getting so many negative feedbacks and complaints (36% positive out of 53 reviews). And surely A-Z Claims.

I would have though Amazon would have suspended them by now..

We've been warned by Amazon about suspension just for going over the 4% ODR before.

Have Amazon changed their policies towards bad sellers?

Hello Everyone

For a brand, although the brand owner defines me as an authorised seller in the brand panel, I get the error Your Account does not qualify when I want to add the product. Although I contacted amazon seller support on the subject, I could not solve the problem. I have contracts and authorisation letters related to the brand I will sell. Can you help me on how to solve this issue?

@Winston_Amazon @Spencer_Amazon @Ezra_Amazon @Sarah_Amzn @Julia_Amazon @Simon_Amazon

Hi all, I can see lots of other sellers are experiencing issues with their VTR when using Yodel. This has been going on for months. My VTR is down to 25%. Does anyone know if it is likely to get resolved? are there any work arounds? this is so frustrating!

Amazon have been as useful as a chocolate teapot 😖😕😤