I have a Handmade brand waiver and have had an Amazon store for 2 years - my listings have been linked to it for all that time. But I have noticed that my listings no longer link to my store.

I have created a case to ask why, but just keep getting the following random answer:

'Thank you for your report of a suspected policy violation. We cannot take action on the report as no violation has been identified on the reported ASIN for the violation type selected.'

I have asked my question 4 times, saying that my question is NOT about a listing violation and got this same irrelevant response every time.

The query I sent is below. Does anyone know how to get a relevant answer?

(I have removed my name and store link on the forum, but they are in my question to support)

I have noticed that on my listings, there is no longer a link to my store, just a link to a search page

How do I reinstate the link to my store?

Hi there,

Has anyone had experience with Amazon not reviewing a selling application for a brand at all? I've had a case go past the date by about a week and this is the second time.

It's for one particular brand so not sure whether it's anything to do with that.

We have a large amount of stock stuck in stranded so it's becoming a bit concerning our end.

For an Amazon associate it's case 10502524062

Thanks in advance

We are the sole manufacturer and supplier of our novel tape (Ezyglide Tape) we have been selling successfully on Amazon for around 10 years and have great ratings.

Recently we have seen copy cat products springing up.

We have a registered design and trademark for our tape so you'd think Amazon would help us protect our IP right? WRONG!

We try to report the copy cat products (an unending task now), but often our claims are rejected. We have now been told that our claims are abusive and our right to report infringing products has been removed (subject to an appeal).

Frustratingly, no specific/detailed reasons are given and we are at a loss to understand it. The copy cats are clearly copying our IP and yet Amazon are reluctant to do anything. Here is what we write in the 'further info' for our claims:

"These products are using "Slide Tape" in their titles and/or descriptions. "Slide" is an equivalent word and rhymes with "Glide" is a clear attempt to imitate our product, confuse customers and infringe on our trademark due to phonetic similarity."

Is that considered abusive? Am I missing something? PLEASE HELP!

Short of bringing in the lawyers, is there anything we can do? Anyone else have this problem?

Thanks in advance,

J.

A Chinese seller has completely ripped off my product.

They bought an old copy of my quiz game and typed out the entire thing (with lots basic typos added), and recreated the packaging entirely (only omitting the 'Made in UK' and UKCA and CE logos). The brand name is trademarked, so doing this is infringing my trademark.

It's very clearly counterfeit - there are loads of visible typos on the question cards, the box is clearly a rip off of my game. And in one of the product photos you can actually see my FNSKU on 'their' product.

It's definitely a scammer - it's a chinese seller with the business name "handanhanshanquyuzhudianzishangwuyouxiangongsi" and all they sell is hundreds of knock offs of famous branded products.

They have created a new ASIN (under their own UPC and an unrelated brand name) even though it's literally just my product (albeit with added typos, and no 'Made in UK' or CE logo.

The counterfeit shows up very high on the organic listing when you search for my brand name. The delivery date is 2-3 weeks into the future and Christmas is our busiest season - I'm worried that by the time this is spotted it could've had a material impact on my sales.

What is the best way for me to stop this? I was going to use the 'Report Trademark Infringement' tool, but I'm nervous about reporting someone who clearly has no regard for the law, when it will be very obvious who has made the report. My products are seasonal, and if he were to make spurious IP claims against me in retaliation, just before Christmas I have no faith in Amazon seller support to not simply ban me whilst they investigate, which would be disastrous for my business.

Is there another option?

Thanks in advance!

Hi, Amazon,

Moderators please can you escalate this, I've already sent emails to the jeff@amazon.com team and the resolution-uk-sellers@amazon.co.uk, as seller support and brand registry support as usual, offer zero support and or help and just close your case and tell you go elsewhere and raise it with a different team.

@Seller_VJ4XoAkjDpjPH @Seller_fgtTzyHQfOM1x @Seller_mIRnuhdx7l5sN @Seller_pcsb5w54JugEA @Seller_iTgjdgiRqiPsn @Seller_Huz6FT08OxHAR @Seller_TSXM2A5nxWSuH

This is Classic Amazon caught between two teams, being brushed off with no idea how to raise this or escalate to get this fixed.

I’m currently the brand owner for “Colour Bomb by Maverick” in the UK, and this is recognized in the UK brand registry.

I’ve done various things, such creating a variation list add added A+ content. Currently there 8 ASIN’s listed on Amazon UK, however they have produced another two products. So when I uploaded them using the Amazon category specific bulk uploader, I got some random error messages stopping me from adding these two new listings a "5885" and "5886" error, which I raised with seller support (case id: 10476169982).

Who came back with this.

“Hello from Amazon Brand Registry Support, We understand that you are contacting us for the error_5885 error that you are facing while adding a product. We’ve identified that you’re attempting to contribute to a restricted generic ASIN that you haven’t contributed to in the past, such as by trying to change the detail page or create or update an offer. To be able to make changes, such as extending this ASIN to a new store, creating a new variation relationship, updating ASIN attributes or adding offers to sell the product, you must create a new ASIN by following the process as outlined in our Add a Product tool. For more information, go to Amazon’s Generic Product policy: https://sellercentral.amazon.co.uk/help/hub/reference/G84H3T69ZX762NWT To help us continually improve, we ask that you take a moment to complete our survey below to tell us about your experience with this specific interaction. Were you satisfied with the support provided”.

Anyway, after a few conversations back and forth with seller support, I learned that somebody has already used the two barcodes associated with my brand to create “Generic” listings in the amazon.se catalog. Now, Amazon doesn’t recognize the barcodes as belonging to my brand, as they have been used to create “generic” listings in the amazon.se marketplace. So now I can’t use these barcodes to create my listings, as Amazon sees this as “generic” and not belonging to my branded products.

The two variations and barcode are:

VIOLET POWER 250ml barcode: (0000073165859)

B0BN4G6881 on Amazon Sweden (for some the discussion board won't let post the direct links on here???)

and

PINK 250ml barcode: (0000073165804)

B095PLJL81 on Amazon Sweden

The following ASINs: B095PLJL81 & B0BN4G6881 already added in Amazon.se under the Generic brand name, as whoever created these is isn't registered to use the Colour Bomb by Maverick brand.

So, I've raised a violation with seller performance team, in Sweden, unless you’re the registered brand owner, I don’t think they even bother to look at this stuff. I won't hear anything back from them, especially as I'm not registered for brand in Sweden, which requires me to provide a European registered trademark, which the brand doesn’t have. So basically, I’m not expecting much from them.

The UK brand registry team has completely brushed me off and said this this an issue which only the seller performance team in SE can fix.

So now I can't create the additional variations despite ,me being registered in the brand registry for these products, because someone else has used these barcodes prior to me, and registered them as “generic” and now Amazon sees these barcodes as "generic", the response from brand registry is put this on to the seller performance team who may or may not do anything about it? Also, they won't send me an update to let me know what they have or haven't done, as they simply don't tell you this or give you this information regarding the outcome.

Please can you look into this and escalate or raise this with the correct team in amazon.se to remove these "generic" listings as they aren't generic they are registered to Maverick and Hair Beauty Limited. I'm the registered brand owner in Amazon UK and can't list my products because someone has used them against a "generic" product, this is classic Amazon, being brushed off to another department, if they do nothing about it then I'm stuck and can't list the products despite being the registered brand owner according to Amazon, due to the actions of someone else, I now can't list my products, through no fault of my own ?????

Finally "generic" listings should never be used like this, presumbly this a clear breach of Generic Listing Policy.

Please can you assist in getting this issue fixed.

Regards Thomas Shearing

Managing Director Mr Cosmetics Limited.