Get over £42K in potential incentives when you start selling with Amazon. Learn how
Get over £42K in potential incentives when you start selling with Amazon. Learn how
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    🔧 Turn Post-Purchase Problems into Brand Loyalty with Manufacturer Support
    by Seller_hme3Wbydd1ihr

    Hello Sellers,

    Returns don't always mean something's wrong with your product. Often, it just means the customer didn't get the help they needed in time: a setup issue, a missing part, a quick "how do I use this?" moment.

    Left unresolved, these turn into returns. Resolved early, they turn into retained customers.

    What Amazon Product Support Does

    Amazon Product Support is built to catch these moments. It helps customers troubleshoot issues, set up products correctly, and find quick resolutions before they decide to return.

    Where Manufacturer Support Comes In

    When the issue needs deeper expertise, Manufacturer Support connects customers directly to your brand's official support channels, including phone, website, or service portals.

    No guesswork. No generic responses. Just accurate, brand-led support when it matters most.

    Why This Matters for Your Business

    • Fewer avoidable returns because problems get solved at the source
    • Better customer experience without adding friction to the buying journey
    • Direct interaction with your customers so you maintain post-purchase visibility with your brand
    • Real impact: 64% of customers who use Manufacturer Support don't end up returning their product

    What It Takes to Participate

    • Brand Registry enrolment
    • Active support channels (phone, website, or service portal)

    The Shift

    Post-purchase doesn't have to be a cost centre. Handled right, it's where you retain customers, build trust, and protect revenue.

    You can explore Amazon Product Support in Seller Central to get started.

    Have you used Product Support or Manufacturer Support for your brand? What's been your experience with post-purchase customer interactions? Share your thoughts below!

    2 votes
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    Competiror clicks on my product to finish my daily budget
    by Seller_A5QUfTZ8Bt3hf

    This is a strange one. I have been monitoring the situation for a few weeks now and I have good reasons to believe that they my competitor (who was the only one selling my product before me) is clicking on my sponsured product several times per day to finish my daily budget.

    How do I go about this?

    5 votes
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    Brand removed from Brand Registry due to 'abusive conduct'
    by Seller_fWqKMdP9DDv6v
    Amazon replied

    Good evening,

    I am the owner of a trademark which I registered in 2023 and have had it enrolled in Amazon Brand Registry since then.

    Last Saturday I received an email from BR stating my brand has been removed from BR.

    I have since appealed this decision as I've got zero idea what is going on/why this has happened.

    The products I have listed under my trademark are still visible on Amazon and have my removed brand listed as the brand on the product details.

    I'm getting nowhere with BR and it's getting very stressful as I need this matter sorted ASAP before we hit Q4.

    I look forward to your response and resolution.

    @Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH @Seller_iTgjdgiRqiPsn @Seller_fgtTzyHQfOM1x @Seller_VJ4XoAkjDpjPH @Seller_ZyGdB49sb7An4 @Seller_j9Bd91CW3ZVpr

    1 vote
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    Exciting News Amazon Sellers: Introducing "The Brand Pub" Series! 🍻
    by Seller_z3k8APxGfbQEK
    Amazon replied

    Hello brand builders and Amazon entrepreneurs!

    We're delighted to announce the launch of "The Brand Pub" – your new local stop on the Seller Forums for all things brand building on Amazon.co.uk! Think of it as your favorite neighborhood pub, but instead of serving pints, we're serving up fresh, actionable content to help your brand flourish in the Amazon marketplace.

    🎯 What's on Draft?

    • Expert tips for brand growth
    • Brand Registry insider knowledge
    • Guides to avoiding common pitfalls
    • Latest tools and features for brand owners
    • Best practices for brand protection
    • Marketing and advertising insights

    Whether you're just starting your brand journey or looking to take your established brand to new heights, The Brand Pub will be a dedicated space to help share brand-building resource and help you overcome common challenges as a brand owner.

    💡 What to Expect:

    Join us on the first Wednesday of each month. in the Manage Your Brand category for new content that will help you build, protect, and grow your brand on Amazon.co.uk. Pull up a chair, get comfortable, and let's raise a glass to your brand's success! 🎉

    Have topics you'd like us to cover at The Brand Pub? Pop them in the comments below!

    3 votes
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    Please help me! Someone copied my link and I accidentally deleted it, so now it's someone else's link!!! I shipped 100,000 worth of goods!!! Amazon's customer service is all human and I can't make calls, what should I do!!! Online help!!!
    by Seller_Spe7Ff9Mz8OKE

    Please help me! Someone copied my link and I accidentally deleted it, so now it's someone else's link!!! I shipped 100,000 worth of goods!!! Amazon's customer service is all human and I can't make calls, what should I do!!! Online help!!!

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    Brand changed for child asins
    by Seller_pEGO9YjE8hL3x
    Amazon replied

    Hi,

    I have a few parent listings that have 100+ variations I noticed from a couple of these some of the child items are now detached and the brand name has been changed to something completely different. I followed the advice and reported but the request has been declined.

    I did notice after I reported the next day the child listings had reverted to the correct brand and attached back to parent but I have just noticed again they have detached again with the same brand that I spotted prior to reporting.

    Complaint ID 11482144682

    1 vote
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    Brand Registry approval issue
    by Seller_WpIoCeoC1gW4K

    Hello,

    11540368202

    I have submitted a Brand registry request multiple times with no success. I have meet all the requirements.

    My brand logo is stitched into my product and I own the brand with the uk Brand registry office.

    What am I missing?

    2 votes
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    Bulk list products into my new Brand Store?
    by Seller_69wYitMJ3FUDP
    Amazon replied

    Can I bulk list my Amazon products from seller central over to my Amazon Brand Store, or do I just have to add them individually? Thanks

    1 vote
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