Hello Everyone,

Recently sold a PS5 pro, was sent special delivery, with signature, GPS location, photo, and weight confirmation. Customer claimed empty parcel, even though the images showed no seals broken, and got refunded by Amazon through A-Z Claim (bought shipping label from Amazon, no extra protection, what so ever).

Of course, challenged the claim, and awaiting an outcome, but wanted to ask, claiming through royal mail, what would be the best way to go about it?

Cheers

The Feedback Manager is not working properly to remove the seller feedback which are entirely product reviews, as Amazon's feedback guideline supports.

We received two back-to-back reviews and they are both about products, not us as a seller. However, the automated feedback manager is never able to detect that and says that they are not violations. Still, the automated messages we are receiving are clearly saying that the feedback can be removed if they are entirely product reviews as can be seen in the screenshots.

Can you please help me with this? @Seller_Huz6FT08OxHAR @Seller_mIRnuhdx7l5sN @Seller_iTgjdgiRqiPsn @Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH @Seller_fgtTzyHQfOM1x @Seller_hnDMgUKxMh1V4 @Seller_z3k8APxGfbQEK @Seller_gAhPNiLrkfTcr

So here's a good one. Buyer claims item-not-received. Send tracking screenshot which clearly shows item delivered. Buyer miraculously finds item "in his recycling bin". Then immediately claims item condition is not as described (it was in superb condition) and he still wants a refund. I offer a return. He becomes abusive and says he is taking me to court. Leaves negative feedback saying I am "extremely unhelpful" and starts a return. I receive an Amazon message on Friday to say 'We have temporarily withdrawn the claim on the order. However, if you do not issue a refund when the return is received, the customer may reopen the claim.' Today is Tuesday and they have granted his claim and refunded him. There is no tracking for the return or indication that he has returned the item and I have received nothing. Amazon says I cannot use Safe-T where there has been an A-Z, that I should use 'Option to Appeal'. But there is no 'Option to Appeal' under the A-Z. Any advice? Another good day for Amazon-encouraged buyer abuse - I've been here long enough to be able to tell instantly when a buyer knows the game to play to get free stuff at my expense.

Just wondering if anybody else has any experience this this type of this, as it seems as though Amazon are rewarding buyers that open fraudulent A-Z claims, with immunity from Safe-T claims. Details below.

We had a buyer open an A-Z claim, stating they didn't receive their order. We had valid tracking plus a signature showing delivery weeks earlier. We added this to the A-Z claim and the buyer's claim was denied.

A few days later, the buyer started a return, claiming the item was damaged. This is the same item they claimed they hadn't received.

Now the buyer has returned a completely different item back to us, something that is worthless, and due to the return tracking Amazon have issued the buyer a full refund.

I have since tried to open a Safe-T claim for the return, but when I've tried to do this, we get the following message "Orders with an A-to-z claim are not eligible to file claim ."

So we are unable to open a Safe-T claim against this fraudulent buyer, because they opened a fraudulent A-Z claim, which was denied.

The means then, that if a buyer opens a fraudulent A-Z claim which is then denied by Amazon, this only serves to guarantee they can return whatever they like and receive a full refund as the seller isn't able to open a Safe-T claim. Buyers that open A-Z claims which are denied, should not be protected indefinitely from Safe-T claims.

I have contacted support, who have told me to file a Safe-T claim. I told them this was not possible, and they've asked for a screenshot showing the "Orders with an A-to-z claim are not eligible to file claim " message, which I have provided. Yet to receive any further response.

Hi forum,

today I've received this message:

"Amazon shows £16.99 but I have been charged £23. Have I been incorrectly charged?".

This message came from a customer who had just bought a new book from me.

My reply has been: "Dear customer, the price of our copy is £.23. that of Amazon is £16.99.

We are a third party seller. If you have changed your mind, you may contact customer's service of Amazon.".

What do you think the customer will do, next? What should I do? Should I worry?

Guy