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Seller_P9OF3Keo5tVgG∙
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Seller_hR68pED2HDzBb∙
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Seller_IQo80d99W2DzP∙
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Seller_XJW948XQxw3t7∙
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Seller_GPLxAbyNPI33I∙
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Seller_gIc3fbRd8PRmW∙
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Seller_OIsMndROkW2LI∙
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Seller_GPLxAbyNPI33I∙
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Seller_ByOKTaoeRIlAI∙
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Seller_Nprc5XWvdLYk9∙
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Seller_P9OF3Keo5tVgG∙
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Suspended from Seller Fufilled Prime
by Seller_P9OF3Keo5tVgG

This morning I had an email to tell me that we had been suspended from the SFP for a drop in Amazon Buy Shipping Usage to 96.75%. I reviewed the defects and all of them relate to where we have been forced to buy Royal Mail labels (via the Amazon platform) because Amazon shipping have not covered the area (e.g. Scotland, Northern Ireland). How on earth do we appeal this? I have put in an appeal explaining but as I can't "fix" the problem, I'm not sure that we will be reinstated. Has anyone managed to speak to a person with the ability to actual review and consider the defects?

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Seller_hR68pED2HDzBb∙
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PAN-EU FBA ADVICE
by Seller_hR68pED2HDzBb

We recently acquired our VAT number in germany, and now we are ready to send our stock to FBA in germany. When sending the shipment, we are asked who we would like to use as our customs broker, amazon reccommends a company called AVASK. We have read the reviews and they don't look too sharp, who is a good outfit for customs clearance of our fba shipments? We already have the VAT number so do not require any of those services.

We are based in the UK.

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Seller_IQo80d99W2DzP∙
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EU Responsible Person
by Seller_IQo80d99W2DzP

Hi

Any Sellers used: eucompliancepartner /com

Or, any other Co's that have been good?

There seems to be a lot around, but who is good is the thing.

The whole thing is madness anyway, it does not mean the item will be safe as the agent will not be aware if they are dealing with a decent maker, or not.

I can buy item Certificates already, so that means nothing either unless random tests done as even UK makers will not know if real certificates and tests performed.

It would be far better if NI was not part of EU Regs, and then just to ensure all Sellers and Manufacturers had full insurance with proof, say a database from Insurance Companies, as proof.

This whole issue is due to so many Sellers not being in the EU, so maybe EU Sellers must have an EU Insurance Company, so everyone knows at least covered if electrocuted, etc.

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Seller_XJW948XQxw3t7∙
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denied safe-t claim due to late dispatch, but late dispatch was due to failed dpd collection
by Seller_XJW948XQxw3t7
Amazon replied

we had a refund come for a £350 SFP order that was refunded out of the blue by amazon due to "order not received".

we checked the tracking which confirms delivery so we started a safe-t claim, however this was denied due to the item being 1 day late shipped late, so not eligible for reimbursement. The reason it was shipped 1 day late is because of a failed collection by DPD (they didn't show up and collect our parcels).

So long story short, amazons assigned couriers (DPD) failed to collect our parcels so the order was shipped/delivered a day late, the customer complained and got a refund of £350 and has still got the item. So we are totally out of pocket through no fault of our own.

We tried appealing the safe-t claim decision but get the standard response.

Anyone got any ideas on how we might be able to resolve this one?

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Seller_GPLxAbyNPI33I∙
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Has anyone else noticed what Amazon is doing? They're hiding the listings of new items being offered by Marketplace Sellers when Amazon are selling the same item
by Seller_GPLxAbyNPI33I

Hi All

Whilst trying to work out how to win the buy box, I have spotted what appears to be a deliberate attempt to hide listings from buyers of new items when Amazon themselves are offering the same item new. This example is in books, but no doubt being applied across the entire catalogue.

I have to start by saying that it could be me in the waydo I have my preferences set, so I would encourage other sellers to try this for yourself & report your findings in this thread.

The book below is being sold by Amazon for £13.18 new. I have gone in at £12.99 but noticed this when looking at the competition for this book. It says "Other used & New from £8.92"

You will see below it says 6 other options & has clickable tabs in order to reduce the visible options USED LIKE NEW, USED VERY GOOD, USED GOOD + 1 OTHER (This displays acceptable) each time you click one of those tabs for example Used LIKE NEW it will remove those listings from view. The box to the right says FILTER 4 & below that it says CLEAR ALL

When & more importantly IF a potential buyer clicks on "CLEAR ALL" it then shows Marketplace sellers that are offering listings of that item as NEW so unless the potential buyer clicks on "CLEAR ALL" then they're not going to see Marketplace Sellers new offerings for that item NEW giving the impression that Amazon are the only seller offering that item as new.

Like I say try it for yourself, it seems that when you look at other sellers offerings on items that the filter always seems to default in the same way. I would like to hear from sellers in all categories not just books to see how widespread this deception is. You can add screen grabs by linking an image from your PC using the button on the right of the screen above the message body (looks like two little white mountains in a black box.

If my theory is correct then this will be passed to the CMA (Competition & Markets Authority) Thank you sellers in advance for your checks into this.

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Seller_gIc3fbRd8PRmW∙
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Your package is with held for future delivery.Will deliver on date requested.
by Seller_gIc3fbRd8PRmW
Amazon replied

Hello i shipped my inventory on 10 oct 2024 to amazon via UPS but my inventory in not delivered to amazon today is 20 oct.Last time it was scanned on 11 oct after that their is no update.When i contacted with UPS they told me your package is misplaced in warehouse.When i contacted with amazon they told me we cant say any thing wait untill shipment is closed.

Plz guide me what to do bcz my inventory is of high price.

@Seller_ppXtXPIfyVOU8

@Seller_TSXM2A5nxWSuH

@Seller_mIRnuhdx7l5sN

@Seller_hnDMgUKxMh1V4

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Seller_OIsMndROkW2LI∙
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Seller Fulfilled Prime Order Volume
by Seller_OIsMndROkW2LI
Amazon replied

We have recently graduated from the Seller Fulfilled Prime trial, and I've set a "Prime Order Volume" limit on our account, when the limit was hit, the prime badge was disabled, but the orders are instead coming through as "Premium Shipping", so they still have a same day dispatch and next day delivery promise. Effectively no different to the prime orders just without the badge.

I thought once we hit the limit the orders would revert to standard shipping, or at move onto the next day as the dispatch by date?

Does anyone know how we can disable the premium shipping once the daily prime order volume has been hit? In the SFP shipping template, Standard Shipping, Two-Day Premium Shipping (Order by 2:00 p.m) and One-Day Premium Shipping (Order by 2:00 p.m) are all preselected and greyed out so none of the options can be turned off.

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Seller_GPLxAbyNPI33I∙
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Three A-Z Claims in a week
by Seller_GPLxAbyNPI33I

Hi All

This was not funny to start with but just had my third A-Z claim granted to a buyer (as always) in a week not only affecting my pocket but also my ODR

These were all sent through RM & labels bought through Amazon Buy Shipping (Which I thought protected sellers?)

All three buyers were sent an attachment of the delivery scan showing the date, time & a GPS pin, despite this they all opened & won the A-Z claims.

Does Amazon not realise or care that with the rate of false INR claims being made so many Marketplace sellers will end up having their accounts closed through high ODR /INR due to scam buyers that eventually between those sellers who quit due to being tired of the endless hoops to jump through & those sellers trying to stick it out but getting scammed so much & loose their accounts that in the end these fraudulent buyers will be the death of Amazon Marketplace!

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Seller_ByOKTaoeRIlAI∙
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PARCELFORCE - CANT LOG IN - IS SYSTEM DOWN ?
by Seller_ByOKTaoeRIlAI

Hi,

I cant log into parcelforce today, is anyone else having trouble.

username and password is saved to mac, so thats all correct - just cant get on. tried manually too and deleting cookies and other devices and manually putting it all in.

Anyone else ?

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Seller_Nprc5XWvdLYk9∙
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Amazon SFP adjustments to despatch/delivery promises over Christmas Holiday 2024
by Seller_Nprc5XWvdLYk9
Amazon replied

Ok,

Just had the email from Amazon Shipping to say they are not collecting on Dec 24th & Dec 31st

(In addition to the obvious days).

But these two days still appear on our scheduled list of pickups for December.

Will Amazon be adjusting the seller despatch and in turn customer delivery promises and expectations accordingly?

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