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📦 Saturday Delivery: Balancing Customer Expectations and Seller Costs
by Seller_z3k8APxGfbQEK

As an Amazon seller, you know that fast shipping is key to customer satisfaction. But when it comes to Saturday delivery, things can get complicated. Let's dive into the challenges and potential solutions for offering weekend deliveries.

The Saturday Delivery Dilemma

Many Amazon sellers offer next-day delivery for orders placed before 1 PM. However, this service often doesn't include Saturdays, as shipping carriers like DPD only count working weekdays. This gap can lead to customer disappointment and negative feedback, especially for orders placed on Fridays.

While Amazon treats Saturdays as a regular working day for delivery, sellers aren't required to offer this service. And there's a good reason why many don't - the cost. Saturday delivery can be 50-60% more expensive than regular weekday delivery. This puts sellers in a tough spot: disappoint customers or absorb higher costs.

Potential Solutions for Sellers

So what can you do to navigate this tricky situation? Here are a few options to consider:

1. Switch to a 2-day premium delivery option: This can give you more flexibility and potentially reduce costs while still meeting customer expectations.

2. Explore Royal Mail's Tracked 24 service: In some cases, this service may provide Saturday delivery.

3. Clearly communicate delivery timeframes: Make sure your customers understand when they can expect their packages to arrive, especially for weekend orders.

4. Consider selective Saturday delivery: You might offer this service for certain high-value products or during peak seasons.

It's worth noting that Amazon's shipping tools have limited options for selecting Saturday delivery, which can add to the challenge.

The Road Ahead

Balancing customer expectations for quick delivery with the practical and financial realities of shipping remains an ongoing challenge for Amazon sellers. As ecommerce continues to evolve, it's likely we'll see more innovations in delivery options and logistics.

In the meantime, the key is to be transparent with your customers, explore all available shipping options, and find a balance that works for both your business and your buyers.

We'd love to hear from you! How do you handle Saturday delivery requests? Have you found any creative solutions? Share your experiences in the comments below.

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Lost Buy Box on every single listing without warning
by Seller_GiVKopyNJZpci

Hi as you can imagine i am losing my mind.

The buybox has been removed on every single listing i am on even for private label without warning or reason.

Ive gone from 2k a day to less then £100 a day for no reason

Every single metric is perfect. Nothing is above any threshold set by amazon

i need help asap or i will have to go through legal route as this is devistating to my business.

@Seller_hnDMgUKxMh1V4 @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_TSXM2A5nxWSuH

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Urgent Request to Expedite Re-Measurement for FNSKU X0022ARN63
by Seller_Id1Ij9fUaf9Sl

Dear Amazon Support Team,

I am writing regarding my request for re-measurement of my product's dimensions, submitted over two months ago. My inventory has completely sold out, and I still have not received the final measurements. This issue is now preventing me from creating new shipments.

We ship four units in one large carton to the warehouse. However, Amazon recorded the dimensions of the four-unit carton as a single unit, resulting in significantly higher FBA fees. While I had inventory, the re-measurement was not completed. Now, with my inventory depleted, my new shipment (FBA15KB0JLRD) has just arrived at the warehouse.

Could you please expedite the measurement process? I am unable to create new shipments until this is resolved, and this is causing significant delays. Thank you for your urgent attention to this matter!

Best regards,

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Business Invoice by Amazon Order to Northern Ireland
by Seller_wWPx75JkvJ6vg
Amazon replied

We've had an Invoice by Amazon order come through, destined to go to Northern Ireland for £200.

We don't have a UKIMS number (and wasn't intending to get one as we rarely get orders from NI over £50).

I thought I could perhaps contact the customer and ask for their UKIMS number, or at the least advise them that if we send without one there may be customs charges, but the contact details are Amazon Business EU SARL because it's a Invoice by Amazon order.

What do I do here since I can't contact the customer?

Any advice appreciated.

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only one shipping option for 2 months
by Seller_fT0jTorzuxVSz
Amazon replied

This was a problem for some people earlier in the year, but is anyone currently having problems with no shipping options, other than Evri? Its been 2 months now and it seems Im caught in a rut, of weekly notifications, from Seller Support to say they're 'working on it'. I have to go off-site to purchase all RM services.

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Seller_i38MVIJDH23AY
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New pack details template
by Seller_i38MVIJDH23AY
Amazon replied

Amazon have introduced a new template for uploading pack information.

Each pack group is now on a different tab.

IT DOESN'T WORK. Don't they test anything.

The groups don't align and once it has been uploaded it will not allow movement to the next step.

It is just exhausting dealing with them.

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WARNING recommended pack groups
by Seller_i38MVIJDH23AY
Amazon replied

Today I had another example of why sellers should not do this.

I sent a shipment and Amazon have lost 11 units. I can not reconcile as they say they have completed a check. I have tried to argue with them but they just keep saying they are correct and not letting me reply to the case.

They have paid ZERO for sending in recommended pack groups as they say I did not deliver 100%

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No Royal Mail Tracked 24 or Special Delivery Guaranteed option in Premium SSA template creation - just Tracked 48 and generic 'Royal Mail'.
by Seller_8bXb7DV5LHlkO
Amazon replied

Hi, I'm a new seller, and I'm just preparing for when Premium delivery becomes possible for me after 90 days.

When setting up the template with SSA, I have all the normal Royal Mail options available on the 'Standard Shipping Automation Preferences' page, but the 'Premium Shipping Automation Preferences' page only shows 'Royal Mail Tracked 48' and 'Royal Mail' as the Royal Mail options.

This is the case both for editing my current template and creating a new template.

Is there some reason Tracked 24 and Special Delivery Guaranteed are not available on the Premium Shipping SSA page, despite Tracked 48 being there? And what label would I be obligated to use if I chose the 'Royal Mail' option?

Thanks,

Jarvis_Flowers

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2 day delivery for SFP orders seller fulfilled prime
by Seller_XJW948XQxw3t7
Amazon replied

lots of our SFP orders over the last day or so are showing delivery in 2 days instead of the usual next day, anybody else experiencing this? They are still showing the prime badge and our SFP status is active, so not sure what's going on. Checked the addresses they are all local enough so its not that.

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Are Royal Mail being particularly useless this week?
by Seller_540qgZMXuuXdD
Amazon replied

I'm just wondering if others are having a bad week with RM. Many items are not being scanned, and even a couple of Tracked 24 items are stuck in limbo. I'm probably going to lose my Premium Delivery eligibility as a result.

Yesterday, Amazon refunded two customers out of nowhere (as in no previous contact), and today I'm fielding five claims of items not being received. A couple were obvious scammers, but the others, I'm unsure. It's all so tiresome. I guess this is more of a rant.

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Buy Shipping Not Working
by Seller_jnc0MRT5VzTix
Amazon replied

Good Morning

I wonder if anyone else is experiencing

a problem with buy shipping this morning

its showing a message

Buy Delivery currently does not support multi-package shipping for certain areas. You can use Ship Confirmation to dispatch multiple packages for single order.

bu its not a multi package, they are single posts

can anyone help or advise

Thanks in advance

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