For anyone with a business collection or in the know. Previously with a collection I was given a laminated sheet with my FIR number and barcode on for the driver to scan at each collection. I have moved and just started my collection back up and the new driver says they dont do that anymore and they keep it in a folder in the van? surely that isn't correct as I have many times needed the FIR number myself for different royal mail contact forms.

can I ask if you have a collection how they collect for you, do they scan everything ion the van or at your premises. He also wanted to take the manifests and scan them in his van too?

I find it incredible that no communication has been made to us sellers regarding what's going on with them.

No answer to calls

No answers to emails

Cannot open a ticket on the upslots website.

Booked a pallet for collection on the weekend and no confirmation for collection since.

Of course when I ask seller support has booking been sent to UPS, they tell me its been collected and close the case. What's their percentage for resolving cases? Must be <1%.

Anyone know what's going on with RXO UPS?

I started the SFP trial a couple of weeks ago, it would be only for a few products that would benefit from the Prime badge. I sold 21 orders of the 25 to qualify and suddenly yesterday afternoon it stopped. If I look at the dashboard, it looks fine, I have a score of 100% for delivery on time, 100% and 0% cancellation, no warnings or emails at all. But then when I look at the registered SKUs there is nothing there and it appears I need to register again. As I am already registered, it doesn't allow me to register again. Therefore if someone buys any of those products they are all Standard. I contacted Seller Support but I am not counting on it, has anyone else ever had this problem? Thanks

Dear all,

Over the past few months, many of you have written or responded to posts on Amazon Seller Central about about the money you have lost money to the Amazon returnless refund scam. Millions of pounds have been defrauded from Amazon marketplace sellers, as a consequence of criminal gangs taking advantage of Amazon's returnless refunds policy, with platforms including eBay and OnBuy being used to facilitate these crimes. Many of us have made Amazon, eBay and OnBuy aware of these crimes and many of us have shared significant amounts of data with these platforms, but Amazon, eBay and OnBuy have refused to take action. These criminal activities are growing in scale by the day and threatening the livelihoods of Amazon's marketplace sellers.

Many of those I have spoken with were aware that they were losing vast amounts of money to returnless refund fraud, but hadn't quite pieced together how the criminals were operating. Quick explanation: fraudsters are listing products on eBay/OnBuy/TikTok at unrealistically low prices, selling them to an unsuspecting customer. The criminal then dropships them to the customer by buying from you and changing the delivery address to the end customer. Using Amazon’s returnless refunds policy, the criminal then requests an instant refund, which is automatically granted, taking the money straight out of your account. We have been told by Amazon that the worst affected categories are Grocery, Pet Food and Baby Products, but its clearly happening elsewhere too.

So, I have involved a journalist (well respected national broadsheet newspaper) who is very keen to help and build a case to take to Amazon. She has said that the more people that contact her, the stronger her case will be. So this is a call to arms to all those affected – we need your help!!!

[Moderator Edit: removed personal solicitations]

Remember, you are not alone in this. There are huge numbers of us in exactly the same situation. By coming together we have a chance of forcing Amazon and the other platforms to do the right thing.

A customer bought a 2 metre length of Faux Fur. They opened a return case and sent back a pair of childrens fluffy ears on a headband.

I opened an Safe-t claim and Amazon have denied the claim saying "We have denied your reimbursement request for order 202-4254398-8477125.

Why is this happening?

The issue that you reported is not eligible for reimbursement per our reimbursement policy."

Anyone else had this happen and did you manage to resolve it?

@Seller_mIRnuhdx7l5sN