Amazon Account Deactivation
Morning All,
We recently got our account suspended and we received a notification explaining that is was done in error however 1 week later they have suspended the account again. Any ideas to help , we believe it was due to a violation.
Thanks
Amazon Account Deactivation
Morning All,
We recently got our account suspended and we received a notification explaining that is was done in error however 1 week later they have suspended the account again. Any ideas to help , we believe it was due to a violation.
Thanks
31 replies
Seller_7VbclcPFFRTnc
You need to post back on the original thread where I believe @Julia_Amazon responded
Seller_DROodOAYHftnc
Duplicate thread x 2 !
@Julia_Amazon
Seller_DTxknkbVCA2DU
Afternoon All, I’m not very happy again Amazon have deactivated my account again after last week confirming it was error.
Based on your Account Health Rating, your Amazon seller account has been temporarily deactivated in accordance with Section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. We are withholding any available funds while your account is deactivated; however, funds will remain in your account while we work with you to reactivate your account in accordance with the Funds Withholding Policy: https://sellercentral.amazon.co.ukhelp/hub/reference/9RA9LYBJ3QP27M6. Please dispatch any open orders to avoid further impact to your account.
Why is this happening?
We took this action because there are unaddressed policy violations related to your selling account, and these violations have caused your Account Health Rating to fall below the threshold for deactivation. It is your obligation to make sure that you adhere to Amazon’s policies. Please go to this page to learn more: https://sellercentral.amazon.co.uk/help/hub/reference/521.
How do I reactivate my account?
To reactivate your Amazon selling account, go to the Account Health page to appeal these policy violations. You can find them in the Product Policy Compliance section of the Account Health page (https://sellercentral.amazon.co.uk/performance/dashboard?ref=ah_em_composite). To address any given violation, please follow the guidance next to that violation in the Next Steps column. Your account will be considered for reactivation once the policy violations have been successfully appealed. If we do not receive the requested information within 19 days, your account will be permanently deactivated.
Your account will be considered for reactivation once the policy violations have been successfully appealed.
Julia_Amzn
Hi @ Butts_Of_Bawtry,
Seems like you are trying to call an Account Health specialist.
Did you manage to connect and get information what action should be taken from your end?
Julia.
Julia_Amzn
Thank you for your reply.
I will contact our partner team and keep you informed 
Bests,
Julia.
Julia_Amzn
Hi there,
There is some movement in your case, so let´s wait until tomorrow for the next communication
Please keep me informed about any updates.
Have a nice afternoon,
Julia.
Seller_DTxknkbVCA2DU
Good Morning,
I’ve had no update and now I’ve spoken to Amazon and they’ve said it could be minimum 1 week , is there anybody who can look into this issue for me.
Thanks
Seller_DTxknkbVCA2DU
We still haven’t had a update from Amazon ,any ideas anyone?
thanks
