Customer Asking for Full Invoice when Partially Refunded
Hi All,
One of our customers has requested an invoice for an order they have placed, they originally purchased 4 units, and it seems they have returned 3 of them for a refund.
I have sent them an invoice for grand total after the refund had been deducted but they have insisted on an invoice for all 4 units (before the refund had been deducted).
I was wondering if I have made a mistake and should have invoiced them for all 4 units?
Thanks in advance for the help.
2 replies
Seller_qZO3ZCjoBXEeL
Strictly speaking you should invoice for all 4 then issue a credit note for the 3 refunded. This would then match the transaction flow.
Seller_EJIX7rqDNQJi2
Is this a Business Customer? As sellers are only required to comply with requests for PDF invoices from them.
I agree with PeterB, the invoice should exactly match the current state of the order and display any refunded units, possibly including the reason for the refund - return.
