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Seller_bNHaoZE768pv3

Customer Asking for Full Invoice when Partially Refunded

Hi All,

One of our customers has requested an invoice for an order they have placed, they originally purchased 4 units, and it seems they have returned 3 of them for a refund.

I have sent them an invoice for grand total after the refund had been deducted but they have insisted on an invoice for all 4 units (before the refund had been deducted).

I was wondering if I have made a mistake and should have invoiced them for all 4 units?

Thanks in advance for the help.

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2 replies
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Tags:Customer, Refunds
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Seller_bNHaoZE768pv3

Customer Asking for Full Invoice when Partially Refunded

Hi All,

One of our customers has requested an invoice for an order they have placed, they originally purchased 4 units, and it seems they have returned 3 of them for a refund.

I have sent them an invoice for grand total after the refund had been deducted but they have insisted on an invoice for all 4 units (before the refund had been deducted).

I was wondering if I have made a mistake and should have invoiced them for all 4 units?

Thanks in advance for the help.

Manage Buyer Experience
Tags:Customer, Refunds
00
75 views
2 replies
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0 replies
user profile
Seller_qZO3ZCjoBXEeL
In reply to: Seller_bNHaoZE768pv3’s post

Strictly speaking you should invoice for all 4 then issue a credit note for the 3 refunded. This would then match the transaction flow.

30
user profile
Seller_EJIX7rqDNQJi2
In reply to: Seller_bNHaoZE768pv3’s post

Is this a Business Customer? As sellers are only required to comply with requests for PDF invoices from them.

I agree with PeterB, the invoice should exactly match the current state of the order and display any refunded units, possibly including the reason for the refund - return.

00
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user profile
Seller_bNHaoZE768pv3

Customer Asking for Full Invoice when Partially Refunded

Hi All,

One of our customers has requested an invoice for an order they have placed, they originally purchased 4 units, and it seems they have returned 3 of them for a refund.

I have sent them an invoice for grand total after the refund had been deducted but they have insisted on an invoice for all 4 units (before the refund had been deducted).

I was wondering if I have made a mistake and should have invoiced them for all 4 units?

Thanks in advance for the help.

75 views
2 replies
Manage Buyer Experience
Tags:Customer, Refunds
00
Reply
user profile
Seller_bNHaoZE768pv3

Customer Asking for Full Invoice when Partially Refunded

Hi All,

One of our customers has requested an invoice for an order they have placed, they originally purchased 4 units, and it seems they have returned 3 of them for a refund.

I have sent them an invoice for grand total after the refund had been deducted but they have insisted on an invoice for all 4 units (before the refund had been deducted).

I was wondering if I have made a mistake and should have invoiced them for all 4 units?

Thanks in advance for the help.

Manage Buyer Experience
Tags:Customer, Refunds
00
75 views
2 replies
Reply
user profile

Customer Asking for Full Invoice when Partially Refunded

by Seller_bNHaoZE768pv3

Hi All,

One of our customers has requested an invoice for an order they have placed, they originally purchased 4 units, and it seems they have returned 3 of them for a refund.

I have sent them an invoice for grand total after the refund had been deducted but they have insisted on an invoice for all 4 units (before the refund had been deducted).

I was wondering if I have made a mistake and should have invoiced them for all 4 units?

Thanks in advance for the help.

Manage Buyer Experience
Tags:Customer, Refunds
00
75 views
2 replies
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Seller_qZO3ZCjoBXEeL
In reply to: Seller_bNHaoZE768pv3’s post

Strictly speaking you should invoice for all 4 then issue a credit note for the 3 refunded. This would then match the transaction flow.

30
user profile
Seller_EJIX7rqDNQJi2
In reply to: Seller_bNHaoZE768pv3’s post

Is this a Business Customer? As sellers are only required to comply with requests for PDF invoices from them.

I agree with PeterB, the invoice should exactly match the current state of the order and display any refunded units, possibly including the reason for the refund - return.

00
Follow this discussion to be notified of new activity
user profile
Seller_qZO3ZCjoBXEeL
In reply to: Seller_bNHaoZE768pv3’s post

Strictly speaking you should invoice for all 4 then issue a credit note for the 3 refunded. This would then match the transaction flow.

30
user profile
Seller_qZO3ZCjoBXEeL
In reply to: Seller_bNHaoZE768pv3’s post

Strictly speaking you should invoice for all 4 then issue a credit note for the 3 refunded. This would then match the transaction flow.

30
Reply
user profile
Seller_EJIX7rqDNQJi2
In reply to: Seller_bNHaoZE768pv3’s post

Is this a Business Customer? As sellers are only required to comply with requests for PDF invoices from them.

I agree with PeterB, the invoice should exactly match the current state of the order and display any refunded units, possibly including the reason for the refund - return.

00
user profile
Seller_EJIX7rqDNQJi2
In reply to: Seller_bNHaoZE768pv3’s post

Is this a Business Customer? As sellers are only required to comply with requests for PDF invoices from them.

I agree with PeterB, the invoice should exactly match the current state of the order and display any refunded units, possibly including the reason for the refund - return.

00
Reply
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