Customer wants to remove negative feedback but can't
Hello there - I had a customer leave me 1 star negative feedback by mistake - it was intended for a different seller. I emailed her and after aknowledging her mistake she now wants to remove the feedback but cannot find a way to do it. I’m sure in the olden days this was a simple procedure for the customer, but I’ll be damned if I can find a way to do it!
If she is unable to do it, can I appeal to have it removed? None of the buttons that I can use as a seller to nullify her feedback would apply in this case whic is most unfair!
I’m FBM if that makes a difference.
Thanks
Customer wants to remove negative feedback but can't
Hello there - I had a customer leave me 1 star negative feedback by mistake - it was intended for a different seller. I emailed her and after aknowledging her mistake she now wants to remove the feedback but cannot find a way to do it. I’m sure in the olden days this was a simple procedure for the customer, but I’ll be damned if I can find a way to do it!
If she is unable to do it, can I appeal to have it removed? None of the buttons that I can use as a seller to nullify her feedback would apply in this case whic is most unfair!
I’m FBM if that makes a difference.
Thanks
3 replies
Seller_7VbclcPFFRTnc
Maja_Amazon
Hi!
There have indeed been callouts in other threads stating that the feedback removal process works better while using browser and not mobile app. Although it is not the ideal solution – could you maybe ask the buyer to try doing it via browser?
Please let us know if it worked!
Regards,
Maja
