Important information for handmade jewellers
I was contacted by another jeweller on Amazon Handmade to let me know that some of my products had been discovered on another Company’s website. This jeweller had done a Google search of her products and clicked on Images She then discovered her photographs (uploaded on Amazon handmade) showing on this Company’s website with their website address as a watermark on them. She found 3 of mine in a quick search (I haven’t looked for any more yet).
If you go into Karamsar (can’t put the full website in as it will probably get blocked as a link). They have also copied the descriptions from our products.
I know of others from Amazon Handmade’s products on this website from recognising just a few - for instance one quick search I did revealed 4 different Amazon Handmade jewellery products ‘nicked’ in their entirety from Amazon. If you don’t have your own website, then the other jeweller can’t contact you to let you know.
So either Google search images or go into that website (if their name isn’t moderated out) and have a look:
The products are more expensive on their site marked as ‘on sale’ .
What will happen (and I’ve had one of these already this year) is that the customer orders from them with their expensive postage, they then place an order from us under the the customers details via Amazon and we post the product. We then receive a contact saying “where’s my stuff?”, If they repeatedly question you, then to avoid an A-Z (and being handmade this would decimate your metrics), then you refund. So, they get all the money and postage and we make a loss because we can’t get in touch with the customer as it’s their email!
Despite the fact that this Company has broken Amazon’s copyright (by the fact that we have given Amazon the rights to our words and images), myself and the other jeweller contacted Amazon and this is the response “Please be advised that infringement is on another site you will need to contact the site karamsar to report infringement.”
I will be sending them a cease and desist notice for each product they have copied (but I expect it will be ignored as they are operating the website illegally as they don’t have their address on the website). So, the only other option if they fail to do so after 2 warnings is that I will remove those particular products from Amazon Handmade and then they CAN’T order from me and it will be pointless them having them on their website.
It would have been a far better option if Amazon took responsibility for the fact that this Company has been copying listings 100% directly from Amazon and sent a cease and desist and Amazon wouldn’t lose out on commission on their sales.
Important information for handmade jewellers
I was contacted by another jeweller on Amazon Handmade to let me know that some of my products had been discovered on another Company’s website. This jeweller had done a Google search of her products and clicked on Images She then discovered her photographs (uploaded on Amazon handmade) showing on this Company’s website with their website address as a watermark on them. She found 3 of mine in a quick search (I haven’t looked for any more yet).
If you go into Karamsar (can’t put the full website in as it will probably get blocked as a link). They have also copied the descriptions from our products.
I know of others from Amazon Handmade’s products on this website from recognising just a few - for instance one quick search I did revealed 4 different Amazon Handmade jewellery products ‘nicked’ in their entirety from Amazon. If you don’t have your own website, then the other jeweller can’t contact you to let you know.
So either Google search images or go into that website (if their name isn’t moderated out) and have a look:
The products are more expensive on their site marked as ‘on sale’ .
What will happen (and I’ve had one of these already this year) is that the customer orders from them with their expensive postage, they then place an order from us under the the customers details via Amazon and we post the product. We then receive a contact saying “where’s my stuff?”, If they repeatedly question you, then to avoid an A-Z (and being handmade this would decimate your metrics), then you refund. So, they get all the money and postage and we make a loss because we can’t get in touch with the customer as it’s their email!
Despite the fact that this Company has broken Amazon’s copyright (by the fact that we have given Amazon the rights to our words and images), myself and the other jeweller contacted Amazon and this is the response “Please be advised that infringement is on another site you will need to contact the site karamsar to report infringement.”
I will be sending them a cease and desist notice for each product they have copied (but I expect it will be ignored as they are operating the website illegally as they don’t have their address on the website). So, the only other option if they fail to do so after 2 warnings is that I will remove those particular products from Amazon Handmade and then they CAN’T order from me and it will be pointless them having them on their website.
It would have been a far better option if Amazon took responsibility for the fact that this Company has been copying listings 100% directly from Amazon and sent a cease and desist and Amazon wouldn’t lose out on commission on their sales.
24 replies
Seller_hC0hNVDuILaKO
Amazon wouldn’t be losing out on any commission since the ebay seller would have no choice but to order from you on Amazon if they received an order for your goods, so why would Amazon care?
If you are concerned about the risk of an A-Z there are steps you can take to prevent the drop shipper from pulling this trick, as has been highlighted on several drop shipper threads, or you could use tracking for those specific orders.
Seller_lEAaS7CYlsOPA
Hi Lesley,
Thanks for posting this.
I have found 7 of my items on this site. There may be more as the results keep changing and without searching for every single item I can’t be sure.
I amended those listings to 0 quantities last night but the 3 I have just checked are still showing on Karamsar so I assume that made no difference.
I will be sending them a Cease & Desist letter for each of my (found) items today. It looks like their Contact Us page is the way to go, as there is no address, email or even company name showing on their website.
Checking their returns policy (hoping for contact info) one of the reasons for returning goods is “Dead On Arrival”!
Seller_0I0sMntSi9wAP
Hi
I have been looking into this ‘company’ a lot today as they have got at the last count 16 of my items. They have copied pictures and descriptions from my own website too. I have reported the site to Action Fraud online and they have suggested that anyone else involved should do the same. Suggests screenshots of your items on their site and screenshots of your own items on Amazon or anywhere else you sell. The more information that have the better the website is https://www.actionfraud.police.uk/. I have amended all my affected items on Amazon to 0, but I am not doing the same on my website. I have also noticed that the site is not secure either, no padlock showing in the address line. By the way still no reply from my messages to them.
Seller_gnubxPFEnuoPY
Maybe Trading Standard would be the way to go? There is no regulatory contact information on the website.
Seller_lEAaS7CYlsOPA
Just a quick update from me, in addition to what Lesley posted:
They amended the website info two minutes after Steve posted a negative comment on Facebook. They did not remove the offending site until sometime today – 3 days later.
I spoke with the Charities Commission, explained the issue and was advised to:
contact them direct – already done, no response
report them to the police - already done
advise them I could report them to the Charities Commission – already done, no response
At that point I was asked to make a formal complaint via the Commission website, which I have just done.
I honestly don’t know if the temple is aware their website is being used fraudulently; I would like to believe they are also innocent victims but they appear to be hiding any connections rather than helping resolve the problem.
I have identified 30 artisans just from “Handmade – Drop Earrings” who have had their work stolen from Amazon/Handmade. There are others under Stud Earrings, Bracelets, Necklaces etc. who I haven’t had the time to try and trace. There are also items under Men’s & Women’s Jewellery which are taken from ‘normal’ Amazon.
As Lesley indicated, after I zero stocked my items on Amazon the prices went up on Karamsar. They can/will take money for an item that cannot be supplied; I do not want my name or my product to be connected to that scam.
Seller_z7edLeYfaUAMf
Hi,
I too have found 12 items listed on this website. I have reported the website to Action Fraud Police today as Lesley recommended.
I am just cuirious if this company orders items from us using real customers names and addresses and we post to real costomers with our receits that states our prices and shops’ names on Amazon, customers will understand that something fishy is going on. I also send my thank you card with photo of my jewellery and a name of the shop.
Also I could not find any customers’ reviews on the karamsar website. I am thinking to send a note with my jewellery: “Dear customer if you bought this product not from Bovira on Amazon you were defrauded and paid more than you should pay for this product.”
But I am afraid that this company has a few addresses where we send our products and they repack them and take all evidence out.
The person who is doing this fraud is a criminal. Thanks to Lesley and others who is doing a lot of work to stop this fraudster.
Seller_lEAaS7CYlsOPA
What this company is doing is illegal. They are falsely advertising goods for sale that they do not have the permission for (theft of intellectual property, breach of copyright laws, infringement); they are now advertising goods that they have no chance of obtaining (fraud); they are giving the impression, by adding their name to the photograph, that it is their product (identity fraud?); the website itself is in breach of the European E-commerce Directive by not displaying any contact information, the list goes on.
Seller_saK5Ah2SaNYjL
Their “about us” page describes them as Nike shoe sellers. The grammar used throughout the site is terrible. It’s obviously been set up by someone who isn’t an English speaker.
The IP is located in Helsinki and the nameserver is USA, so there’s not really anything a UK organisation will be able to do. They are not a UK company.
Seller_saK5Ah2SaNYjL
No they won’t. As I said before, it is open source (free) shopping cart software. You don’t even have to give your details when you download it.
Seller_lEAaS7CYlsOPA
I am pleased to advise that Karamsar plus 3 other websites engaging in the same behaviour have been taken down.
To those that helped in achieving this – a massive thank you.
To those who stated it couldn’t be done, that we had to put up with it, that it wasn’t that bad – you were wrong. It was illegal and has been dealt with accordingly.
