Hi All,

Anyone got any suggestions about a reverification issue? I’ve been selling on Amazon for around 11 years, I’m a sole trader, in the UK and completed verification many years ago. I’m registered with HMRC as self employed, UTR letter provided years ago, and haven’t had any issues with the account. None of my personal or banking details have changed since opening the account.

A few days ago I received a performance notification requesting additional documents to continue verification. The substantive part of the notification read:

“What type of document do I need to provide? Business verification documents: – One of the following documents issued by HM Revenue; Customs (HMRC) within the last year: - Class 2 National Insurance Contributions (NICs) Bill - Online VAT Certificate - Self-Assessment notice to complete a tax return - Letter confirming your Unique Taxpayer Reference (UTR) number - Self Assessment Statement - Short Tax Return.”

On going to Account Info “Identify information” is highlighted in red. Going into this section the Primary Contact box states “Successfully submitted all the mandatory details” but the Power of Attorney section states that the document is required.

I generated a power of attorney using the template - all the details on that document match those on my account and uploaded it as a PDF. The power of attorney is dated 16/6/2023. After a couple of days I got another performance notification with the same details as noted above but which also states:

“Why is this happening?
The BUSINESS DOCUMENT you provided was expired.”

Clearly the POA isn’t expired as it’s only 4 days old!

The error given in the Power of Attorney section of Identify Information just says:
undefined - Power of Attorney

• Invalid Document

I’ve tried to contact Support but a chat session won’t start and the email option is greyed out.

Any ideas?

Thanks in advance

Andy