Voice of the Customer
Is anyone else Voice of the Customer showing a discrepancy this morning?
48 replies
Seller_bi8rGHHcLpoVs
Yes, I’ve suddenly got 25 ‘Very Poor’ listings! 
When I click on it though there’s nothing there so must be a glitch and they aren’t showing in the list.
Seller_DROodOAYHftnc
Goodness, I never even look at that Voice of the Customer !
Seller_lljyzgTxr5fgI
Yep; I had three in my entire lifetime and this morning…70 !! 
@Jessica can you please confirm if there is a technical issue with Voice of the Customer?
Seller_19xPhE8YgkmxW
Hello Half_Full,
Much to my surprise I have 3 when I’ve never seen any before…
To view them in Voice of the Customer, click on Filters: Customer Experienceb (CX) Health and check both boxes for (anything other than excellent) and Insufficent Feedback you’ll see the items in question,
Mine includes a Book Proof that the customer expected to be a conventional hardback - which was returned and refunded.
1 where there were 2 books of the same title and I messaged the customer to alert them that they might have mis-ordered, but never heard back and posted the ordered one.
1 where VOTC shows ‘Inaccurate website description’ but this is the first I’ve heard of a problem until now!
Have fun investigating …
All Best
Brian
Seller_nzd3XpaZpr8Gb
Yikes, 56 “Very Poor” here!
Let’s hope that gets sorted soon, some of our very best listings are showing up!
Seller_OCPQ5x3o5snzU
yes, been sat here scratching my head all morning 
Seller_O0Da0PD9G1tjw
I have 9 very poor listings today but when I click to see them there aren’t any. I don’t usually have any, so I’m guessing it must be a glitch. I also noticed quite a few of my listings were incomplete today also. The offer price, description and other things had disappeared. I’m not sure how long they have been like that though as they were all slow sellers so I may not have noticed straight away.
Seller_DTufFoxJuMU0M
I have 13 very poor, 1 poor, 2 fair and 3 good, yet when I click on see listings very poor and poor is empty - fair and good are correct though
Seller_KjHQOlTKYaPEw
I check mine about once a week
last time i looked all the reviews were excellent
now i have
37 very poor
3 poor
2 fair
1 good
Seller_hf3WAIwfSX840
Hi,
Yeah us as well showing 10, same story as all above really, must be another Amazon intervention thats not working. Ta Dedez can see them now but not very helpful as most of these are returns when the customer used the options that allowed for free returns.
Interesting that in most cases it was the customer not reading the description or the bullet points prior to ordering that cause the issue in the first place but hey ho the customer is never wrong?
