VTR click and drop
Has anyone experienced VTR issues while sending via click and drop ?
just got a notification today tried writing and calling amazon but keep getting an automated response .
calls are useless as they (with respect) speak English poorly , inaudible and also end up hanging up on me .
im sending large letters only system is fully integrated and working , all orders have 2d barcode and identifier number also on click and drop they all come up as delivered and scanned .
any ideas on how i can solve this VTR issue ? as usual amazon is not being helpful
80 replies
Seller_7VbclcPFFRTnc
What exactly are you trying to get SS to do ?
Seller_ht6uwFKVyviGr
I would like to know why im getting low VTR when all checks out with the integration via click and drop .
last month all was fine and i was using the same service as usual
Seller_ht6uwFKVyviGr
its business acc and i use BPL second class large letters only
Seller_ht6uwFKVyviGr
yes all automatically marked and dispatched via click and drop all have carrier name , shipping method STD_uk_2 with identifier numbers uploaded automatically via click and drop .
i dont mark anything as dispatched myself all via integration.
i have ben using the same method for ages with no issues before last month all fine even after policy changes .
all scanned and recorded as delivered
Seller_NoMNQDGnEW5Bx
Can you screenshot your defect report?
Seller_ht6uwFKVyviGr
yes that’s why im trying to find out , im confident all checks out with policy .
as usual you cant get a straight answer from them and the phone calls are utterly useless.
now im having to buy individually from them and will queue at PO to get them scanned 1by 1 …
Seller_DU5a4a1OOunjG
Our has always been around 88-91% since day 1. We receive emails from Amazon from time to time saying the VTR is below 95%, but not much I can do if the postman doesn’t scan the item upon delivery. We use CLR48 for most of the items. I could buy the postage through Amazon using our click and drop account, but we don’t sell that much so we would loose on the quantity discount. 
Seller_K8edOfPu9HEmN
Yes we used to use C&D CRL48 and got hit by posties not scanning on delivery.
So in our case we added a shipping charge to all our listings and send either tracked or letterbox tracked this remove any issue with VAR from the day we implemented the decision.
