Seller_9BwLEPtLGPYfI
What does out of policy mean
Never seen the ‘out of policy’ symbol before on a request for return. The customer received the item around 40 days ago. Can someone please clarify?
Tags:Policy
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Seller_9BwLEPtLGPYfI
What does out of policy mean
Never seen the ‘out of policy’ symbol before on a request for return. The customer received the item around 40 days ago. Can someone please clarify?
5 replies
Seller_hC0hNVDuILaKO
The return window is 30 days from delivery, so 40 days is “out of policy” and you can, if you wish, happily reject this return request.
[Assuming it’s not something like an electrical item that the buyer is claiming has developed a fault?]
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