Chinese seller using my ASIN to sell product which does not match listing
I created the listing ASIN B0CTG243B8 to sell a product that I designed and make at home. The product listings were made with UPC codes that I purchased for each variation. I do have a pending trademark and patent, but they are only good for the US. I only sell my products in the US and Canada.
Recently, a one-star review from Germany showed up on my listing. The customer was angry that they received a product which did not match the description and came in unmarked packaging (branded packaging is shown in the listing). I expect that every customer who orders from this seller will feel the same way, and this will doom the feedback score on my listing.
The company is called FANFUSUZI and they are using my ASIN in Germany and probably others. The only policy violation that seems to apply is "However, we do require sellers to list only against product detail pages that exactly match their items. If you believe sellers are listing against product detail pages that do not exactly match their items....."
So I filed a report and am waiting to hear back. Has anyone else experienced this, and if so, how were you able to resolve the issue?
Chinese seller using my ASIN to sell product which does not match listing
I created the listing ASIN B0CTG243B8 to sell a product that I designed and make at home. The product listings were made with UPC codes that I purchased for each variation. I do have a pending trademark and patent, but they are only good for the US. I only sell my products in the US and Canada.
Recently, a one-star review from Germany showed up on my listing. The customer was angry that they received a product which did not match the description and came in unmarked packaging (branded packaging is shown in the listing). I expect that every customer who orders from this seller will feel the same way, and this will doom the feedback score on my listing.
The company is called FANFUSUZI and they are using my ASIN in Germany and probably others. The only policy violation that seems to apply is "However, we do require sellers to list only against product detail pages that exactly match their items. If you believe sellers are listing against product detail pages that do not exactly match their items....."
So I filed a report and am waiting to hear back. Has anyone else experienced this, and if so, how were you able to resolve the issue?
0 replies
Josh_Amazon
Hello @Seller_QE7sysz1ypm4u,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand about the situation you are experiencing with this seller that is using your ASIN to sell a product that does not match the listing. Sellers are responsible for complying with all laws, regulations, and Amazon policies when listing products. Amazon encourages sellers to report listing abuse or seller violations of Amazon's policies or applicable law.
All reports are thoroughly investigated by our team. For privacy reasons, the results of our investigations can't be disclosed, but we'll take any disciplinary actions we find appropriate.
Policy violations are the result of a seller violating the activities listed on the Selling Policies and Code of Conduct page.
For more information you can go to Report a Violation. If you have already reported the violation and need more support, you can always reach out to our Seller Support team.
Kind regards,
-Josh
