UPS down on Amazon Shipping again?
Am I the only one? It's been down for me since last night. It's shipping time, help...
0 replies
Seller_xChY9wAo7PTVr
I just got my answer, searched the Amazon AI and here is the answer, not sure how I missed this, no more UPS shipping with Amazon Shipping? Nice Friday morning surprise:
Seller Assistant
I understand your frustration. As an Amazon seller, I want to ensure you have the best shipping options available to you. Unfortunately, UPS shipping is not currently offered through Amazon’s Buy Shipping services [1].
However, there are other carrier options you can use for your MFN orders:
USPS [1]
FedEx [1]
OnTrac [1]
To access these carrier services through Amazon, you can:
Go to the “Buy Shipping” section in Seller Central. [1]
Select the carrier and shipping service that best fits your needs. [1]
Print the shipping label and affix it to your package. [1]
I know it can be inconvenient when a preferred carrier isn’t available, but I hope these alternative options help. Please let me know if you have any other questions!
Seller_gpEuDGKbDFJKS
This is ridiculous that Amazon can't keep UPS up.
The worst part of this is it takes them forever to fix it. I believe they Amazon needs new people in their IT department that knows what they're doing. My other sites hosting servers support is on any problem ASAP and it gets fixed extremely fast. And then we have Amazon which takes forever. And all it does is put me further and further behind.
Seller_FSgXsuWPklUof
This whole week is like that. UPS option is on and off. We unlinked and linked the UPS account and still not working. We can't ship anything out in the pass two days. Amazon, USPS and Fedex shipping fee are crazy high
KJ_Amazon
Hello @Seller_xChY9wAo7PTVr
Are you still experiencing issues selecting UPS shipping services in Buy Shipping? Is UPS not appearing at all? Is it showing but ineligible due to stated reasons?
I just checked several accounts and UPS services were available as expected.
If you and other sellers are still having issues with UPS, please file and share a support case with details about the problem.
Seller_ZgqUosUW8b2NK
I only have FedEx and USPS available, but when I try to purchase the FedEx label, I get an error message.
Seller_xChY9wAo7PTVr
Started a chat with Amazon support. 'The Team' will contact me.
In the meantime in the real shipping world 20 orders backed up... and still.
Seller_oK50EGJNcAR7P
Still down. its 1:19PM and its Friday a short day for us,. We need to ship UPS What is going on ! @KJ_Amazon
Seller_FSgXsuWPklUof
Same here. still down.... We can't print label since yesterday. Not sure what to do now....
KJ_Amazon
Thank you for reporting issues using UPS shipping services @Seller_oK50EGJNcAR7P @Seller_FSgXsuWPklUof @Seller_xChY9wAo7PTVr
Your best next step is to report your issue to support with order details and those ineligible messages you are seeing. If you share the support cases I can monitor them and escalate as needed.
In the meantime, sellers have the option to purchase UPS shipping outside of Buy Shipping and enter tracking details when confirming their shipment.
KJ_Amazon
Seller_FSgXsuWPklUof
@KJ_Amazon Thanks. Here is my case number 17416421761.
I understand we can purchase UPS label from outside but it will not Protect by Amazon. Hopefully Amazon will fix this today.
Seller_jU8OqMtibpQmi
how is this down all day ? This is INSANE!
Seller_xChY9wAo7PTVr
I am wondering if these changes are coming early into play?
Seller_xChY9wAo7PTVr
Could the Amazon Moderator please confirm this. Wondering if that’s just AI news.
Seller_FSgXsuWPklUof
Finally, I found the solution. It has been almost a week. Open case doesn't help. It is not related to Link issue. It looks like something was changed under the Buy Shipping preferences page. Under each Ship FROM address, you need to select the the LINK UPS account. OTHERWISE, UPS will not show up. After I selected the UPS link account, BINGO...the UPS shows up when try to buy label
Seller_xChY9wAo7PTVr
Good morning fellow sellers and Amazon moderators.
It seems by now that what’s happening is deliberate. Basically I’m pushed to use Veeqo, re opened my account, made myself familiar with everything and printed labels for about 30 orders in one swoop.
Life is easy again. Moving on, sales are great as I’m a seasonal seller and spring is my season.
My main concern really was the coverage of A-Z claims, filing claims directly with my personal UPS account has been extremely difficult since they pushed me over to Worldwide Express. (Another shipping headache). 🤕
Seller_xChY9wAo7PTVr
Well, good morning. I am back in Business…
Maybe the moon was in retrograde, my shipping computer went dead on me as well. But I was able to bring it back to life.
