Item return lable just a few hours after customer bought item
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Seller_ptCqqK7TARgx6

Item return lable just a few hours after customer bought item

I had a customer state my item was late and got a return lable just a few hours after he bought it.

Once he received it he returned it. Low value but heavy. So Amazon has refunded him. How can I stop this happening. I cost over £6 in postage in all that I had to pay for.

Order Date: 24 November 2023 12:35:19 GMT

Request Date: 24 November 2023 16:35:31 GMT

Approval Date: 24 November 2023 16:35:31 GMT

Thank you in advanced.

Joe

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Seller_ZJhFeE3tNKzfh
In reply to: Seller_ptCqqK7TARgx6’s post

You can't stop the return requests - as customer can return for any reason.

In that instance you could argue that the customer has used a false return reason code, so should open a Safe-T claim for a refund of the return label costs.

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