Item return lable just a few hours after customer bought item
I had a customer state my item was late and got a return lable just a few hours after he bought it.
Once he received it he returned it. Low value but heavy. So Amazon has refunded him. How can I stop this happening. I cost over £6 in postage in all that I had to pay for.
Order Date: 24 November 2023 12:35:19 GMT
Request Date: 24 November 2023 16:35:31 GMT
Approval Date: 24 November 2023 16:35:31 GMT
Thank you in advanced.
Joe
Item return lable just a few hours after customer bought item
I had a customer state my item was late and got a return lable just a few hours after he bought it.
Once he received it he returned it. Low value but heavy. So Amazon has refunded him. How can I stop this happening. I cost over £6 in postage in all that I had to pay for.
Order Date: 24 November 2023 12:35:19 GMT
Request Date: 24 November 2023 16:35:31 GMT
Approval Date: 24 November 2023 16:35:31 GMT
Thank you in advanced.
Joe
0 replies
Seller_ZJhFeE3tNKzfh
You can't stop the return requests - as customer can return for any reason.
In that instance you could argue that the customer has used a false return reason code, so should open a Safe-T claim for a refund of the return label costs.
