Brand Steward is a Non-Existent Merchant Account
Hi!
We were trying to update several of our ASINs but it kept saying that there's another brand steward. When we checked, the merchant token of the store / merchant doesn't exist. It's odd because we're the brand owner and only seller of these ASINs and it's inconvenient for us to create several tickets just for us to update the listing elements.
Anyone else experienced this odd situation? How were you able to fix it?
Brand Steward is a Non-Existent Merchant Account
Hi!
We were trying to update several of our ASINs but it kept saying that there's another brand steward. When we checked, the merchant token of the store / merchant doesn't exist. It's odd because we're the brand owner and only seller of these ASINs and it's inconvenient for us to create several tickets just for us to update the listing elements.
Anyone else experienced this odd situation? How were you able to fix it?
0 replies
Michelle_Amazon
Hello @Seller_YwVQKVDsCxjMU,
Thanks for reaching out. Please provide me with the case ID regarding this issue. If you have not created a case yet, please start by contacting Seller Support and provide me with the case ID after they have completed their investigation.
Regards,
Michelle
