Undeliverable - Person or Location unknown
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Seller_TBS3wt1Auoij3

Undeliverable - Person or Location unknown

I shipped a FBM order, it now says "Undeliverable - Person or Location unknown". Buyer emailed me asking for full refund. Shall I tell buyer to contact his/her post office? Or refund her and be done with it? It's $70. I can't take a ODR hit any more.

I did buy shipping from Amazon. Buyer said he would reorder with a different address, but how could his old address go through on Amazon?

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Account Health
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Seller_OvL8C4BJWiuS9
In reply to: Seller_TBS3wt1Auoij3’s post

Are you being returned the undeliverable item?

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Stevie_Amazon
In reply to: Seller_TBS3wt1Auoij3’s post

Hi there @Seller_TBS3wt1Auoij3,

Thank you so much for reaching out in the Forums. I am engaging a Community Manager to review this situation further.

Stevie.

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