VTR Warning MADNESS - UK to EU under €20 Euros No Valid Tracking
Amazon doesn't know its own policies. Today, we and other sellers received VTR warning emails in France, Germany, Spain, and Italy.
The policy clearly states 'You must maintain a 95% VTR for the following seller-fulfilled shipments:
Cross-border shipments above €20: Shipments to and from the UK, Germany, Spain, Italy, Netherlands, Portugal, Poland, Austria, or Sweden that have an order value above €20 (including shipping charges, excluding VAT).
Today received warning emails for all categories for invalid tracking on orders below €20 Euros. It's madness with Seller Performance not understanding Amazon's own policies. We have raised this with seller support twice this year to get standard replies stating the policy above.
Why are Amazon not measuring cross-border VTR to their own policies on orders under €20?
VTR Warning MADNESS - UK to EU under €20 Euros No Valid Tracking
Amazon doesn't know its own policies. Today, we and other sellers received VTR warning emails in France, Germany, Spain, and Italy.
The policy clearly states 'You must maintain a 95% VTR for the following seller-fulfilled shipments:
Cross-border shipments above €20: Shipments to and from the UK, Germany, Spain, Italy, Netherlands, Portugal, Poland, Austria, or Sweden that have an order value above €20 (including shipping charges, excluding VAT).
Today received warning emails for all categories for invalid tracking on orders below €20 Euros. It's madness with Seller Performance not understanding Amazon's own policies. We have raised this with seller support twice this year to get standard replies stating the policy above.
Why are Amazon not measuring cross-border VTR to their own policies on orders under €20?
11 replies
Seller_Vf10jieAEG9f1
The policy is full of contradictions and it appears Amazon do not have the information to be able to police their own policy properly.
For example as per the wording you have quoted it should only apply to items over 20 Euros but further down the policy under "exemptions" it states items under 20 Euros that are letter format are exempt. Why are they listing exemptions for things are not within the policy in the first place!
Really poorly written policy and it is looking like implementation and enforcement is going to be equally as bad.
Seller_ZQyopdiwkUHOZ
received VTR warning emails in France, Germany, Spain, and Italy.
But not the UK? Are you sending all orders from the UK?
Seller_uqK7Bb8KEBr1j
VTR Madness!
Amazon systems not picking up their cross border exemptions has shot me over the VTR metric, the seller support is useless and just answer a different question to what my actual point is.
I send all my order untracked cross border, and the exemptions dont seem to have been taken in. What service should i be using on the dropdown when confirming dispatch so that the system sees the exemption?
All my orders are send in an envelope / letter - Standard post
Thank you in advance
Seller_eKxfC0hfusHiG
My exemption works ok for Germany/France but fails for Spain/Italy using same shipping method
Std DE Dom_3 for Germany and Std FR Dom_3 for France works for me, this is what RM Click and Drop sends to Amazon (or other way round, maybe lolz)
however everything fails for Spain/Italy.
been through support...a shocking endless cycle.
gave up at "it is invalid because it is not valid" & and "your Carrier RoyalMail is invalid for sending to Spain"
Seller_JLsqaOw9gpZwj
We use linnworks and having checked - from today we have started to share the barcode information as a tracking number.
Spoken to another seller that uses Click and Drop and they have enabled the barcode numbers being shared from C&R into Amazon to see if this solves the issue
Seller_NbVRNVFKqcciN
I looked into this and it appears as if the text differs based on the marketplace you're browsing the page on. E.g. Germany has the words 'of a 'letter' type' or something, in the stipulations for the cross-border shipments. I am trying that now after my VTR went down to 7%
