Thank you all for sharing your experiences. I am seeing so many complaints from sellers in the forums regarding the same issue you have experienced. It’s concerning to see how Amazon has handled—or rather mishandled—these AWD-to-FBA issues, especially when so many sellers rely on this service to streamline operations and reduce overhead.

The lack of shipping documentation from AWD, paired with the dismissive responses sellers are receiving, reveals a significant flaw in Amazon’s internal logistics accountability. When sellers entrust Amazon Warehousing & Distribution (AWD) to manage the storage and movement of their inventory, it is reasonable—and contractually fair—to expect Amazon to maintain complete custody and tracking of those goods. If Amazon loses inventory due to its own internal mismanagement or mislabeling, the burden should not fall on the seller.

What’s especially disappointing is the pattern of boilerplate replies and vague deflections. Statements like "unexpected FNSKU" without offering a traceable resolution or any reimbursement is unacceptable. It essentially punishes sellers for errors likely caused within Amazon’s own ecosystem—errors that sellers have no visibility into and no control over.

Many chose AWD precisely to avoid third-party storage risks, trusting Amazon's brand and operational reliability. What we’re seeing instead is a lack of transparency, accountability, and urgency in correcting and reimbursing clearly documented issues.

Amazon must do better. Sellers are business partners—not just customers—and treating their inventory with care and accountability is the bare minimum for a functioning logistics network.

To all sellers experiencing this issue: continue to document everything, escalate through Account Health Support, and consider requesting a full AWD audit for lost or misrouted inventory. And if you're repeatedly denied reimbursement with vague justifications, don’t hesitate to escalate further through executive seller relations or explore filing formal complaints with the BBB or State Attorney General, as inventory loss at this scale represents a serious operational breach.