amazon ads campaign
I got a $500 sponsored product for a specific ASIN that wasn't selling (was mainly using MCF for that).
Email stated the promo starts from October 5 and ends November 4th. I created a campaign and ended it around 5 days before November 4th.
Amazon charged my account $488 because they said it starts from Oct 26 and ends Nov 11.
I keep on replying to the case and the seller central "support team" from India simply copies and pastes the response.
I want to speak with someone from the US because they actually know what they are doing.
I didnt have enough credit on my seller central because I only use it for MCF.
Anyone have any suggestions? The only way I can think about is to call visa and have them step in and challenge them however I know amazon would just suspend my account.
Has anyone had this issue before? Any advice on how to get a rep from the US?
amazon ads campaign
I got a $500 sponsored product for a specific ASIN that wasn't selling (was mainly using MCF for that).
Email stated the promo starts from October 5 and ends November 4th. I created a campaign and ended it around 5 days before November 4th.
Amazon charged my account $488 because they said it starts from Oct 26 and ends Nov 11.
I keep on replying to the case and the seller central "support team" from India simply copies and pastes the response.
I want to speak with someone from the US because they actually know what they are doing.
I didnt have enough credit on my seller central because I only use it for MCF.
Anyone have any suggestions? The only way I can think about is to call visa and have them step in and challenge them however I know amazon would just suspend my account.
Has anyone had this issue before? Any advice on how to get a rep from the US?
0 replies
Danny_Amazon
Hello @Seller_G3VPAbsqFCqjm- and welcome to the seller forums. As it looks like your forum's account is newly created, it's a great time to review our Community Guidelines, which do prohibit discriminatory comments.
Amazon is a global company with customers and sellers all over the world. I apologize if you did not receive the support you sought through a recent contact, but please know we maintain and train staff across the globe; there is no method for only engaging with US based personnel. I appreciate your understanding.
That said, please do share your case ID with our Advertising support team should you believe any billing issues to be at play. I can then use that ID to connect with the Ads support team internally to see how we can best assist.
Thanks in advance,
Danny
