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Seller_EPfrlfmWsb2AM

Policy Compliance Issue on Incorrect Variation(s) since December 2024

Hi,

We received a notification about Other Policy Violation last December 2024.

When I tried to click on the Appeal it only says: "Address your violation

An error happened. Please refresh the page." I already contacted the Seller Support for help but the only advice was to clear cache, try different browser and try sending the appeal. I already did this part but still the same issue.

Can someone from Amazon can really help us resolve this issue?

I already fixed the variations last December separating knife sets variation to single knives only.

Please help.

Thanks,

Glai

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1 reply
Account Setup
Tags:Policy
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user profile
Seller_EPfrlfmWsb2AM

Policy Compliance Issue on Incorrect Variation(s) since December 2024

Hi,

We received a notification about Other Policy Violation last December 2024.

When I tried to click on the Appeal it only says: "Address your violation

An error happened. Please refresh the page." I already contacted the Seller Support for help but the only advice was to clear cache, try different browser and try sending the appeal. I already did this part but still the same issue.

Can someone from Amazon can really help us resolve this issue?

I already fixed the variations last December separating knife sets variation to single knives only.

Please help.

Thanks,

Glai

Account Setup
Tags:Policy
00
7 views
1 reply
Reply
0 replies
user profile
Connor_Amazon
In reply to: Seller_EPfrlfmWsb2AM’s post

Hi @Seller_EPfrlfmWsb2AM

Connor from Amazon here, thank you for reaching out to us.

I'm so sorry to hear about the frustrating situation you're experiencing with your account.

I appreciate your persistence in trying different browsers and clearing your cache as suggested by Seller Support. It's unfortunate that these steps haven't resolved the problem.

To help us look into this matter more deeply, could you please provide the following information:

  • The case ID numbers from your previous interactions with Seller Support regarding this issue.
  • The exact date when you received the notification about the Other Policy Violation.
  • If possible, a screenshot of the error message you're seeing when trying to submit the appeal.

With this information, we may be able to escalate your case and find a resolution to this technical issue preventing you from submitting your appeal. Please know that we're here to help, and we want to see your account back in good standing as much as you do.

Best regards,

Connor

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user profile
Seller_EPfrlfmWsb2AM

Policy Compliance Issue on Incorrect Variation(s) since December 2024

Hi,

We received a notification about Other Policy Violation last December 2024.

When I tried to click on the Appeal it only says: "Address your violation

An error happened. Please refresh the page." I already contacted the Seller Support for help but the only advice was to clear cache, try different browser and try sending the appeal. I already did this part but still the same issue.

Can someone from Amazon can really help us resolve this issue?

I already fixed the variations last December separating knife sets variation to single knives only.

Please help.

Thanks,

Glai

7 views
1 reply
Account Setup
Tags:Policy
00
Reply
user profile
Seller_EPfrlfmWsb2AM

Policy Compliance Issue on Incorrect Variation(s) since December 2024

Hi,

We received a notification about Other Policy Violation last December 2024.

When I tried to click on the Appeal it only says: "Address your violation

An error happened. Please refresh the page." I already contacted the Seller Support for help but the only advice was to clear cache, try different browser and try sending the appeal. I already did this part but still the same issue.

Can someone from Amazon can really help us resolve this issue?

I already fixed the variations last December separating knife sets variation to single knives only.

Please help.

Thanks,

Glai

Account Setup
Tags:Policy
00
7 views
1 reply
Reply
user profile

Policy Compliance Issue on Incorrect Variation(s) since December 2024

by Seller_EPfrlfmWsb2AM

Hi,

We received a notification about Other Policy Violation last December 2024.

When I tried to click on the Appeal it only says: "Address your violation

An error happened. Please refresh the page." I already contacted the Seller Support for help but the only advice was to clear cache, try different browser and try sending the appeal. I already did this part but still the same issue.

Can someone from Amazon can really help us resolve this issue?

I already fixed the variations last December separating knife sets variation to single knives only.

Please help.

Thanks,

Glai

Account Setup
Tags:Policy
00
7 views
1 reply
Reply
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Connor_Amazon
In reply to: Seller_EPfrlfmWsb2AM’s post

Hi @Seller_EPfrlfmWsb2AM

Connor from Amazon here, thank you for reaching out to us.

I'm so sorry to hear about the frustrating situation you're experiencing with your account.

I appreciate your persistence in trying different browsers and clearing your cache as suggested by Seller Support. It's unfortunate that these steps haven't resolved the problem.

To help us look into this matter more deeply, could you please provide the following information:

  • The case ID numbers from your previous interactions with Seller Support regarding this issue.
  • The exact date when you received the notification about the Other Policy Violation.
  • If possible, a screenshot of the error message you're seeing when trying to submit the appeal.

With this information, we may be able to escalate your case and find a resolution to this technical issue preventing you from submitting your appeal. Please know that we're here to help, and we want to see your account back in good standing as much as you do.

Best regards,

Connor

00
Follow this discussion to be notified of new activity
user profile
Connor_Amazon
In reply to: Seller_EPfrlfmWsb2AM’s post

Hi @Seller_EPfrlfmWsb2AM

Connor from Amazon here, thank you for reaching out to us.

I'm so sorry to hear about the frustrating situation you're experiencing with your account.

I appreciate your persistence in trying different browsers and clearing your cache as suggested by Seller Support. It's unfortunate that these steps haven't resolved the problem.

To help us look into this matter more deeply, could you please provide the following information:

  • The case ID numbers from your previous interactions with Seller Support regarding this issue.
  • The exact date when you received the notification about the Other Policy Violation.
  • If possible, a screenshot of the error message you're seeing when trying to submit the appeal.

With this information, we may be able to escalate your case and find a resolution to this technical issue preventing you from submitting your appeal. Please know that we're here to help, and we want to see your account back in good standing as much as you do.

Best regards,

Connor

00
user profile
Connor_Amazon
In reply to: Seller_EPfrlfmWsb2AM’s post

Hi @Seller_EPfrlfmWsb2AM

Connor from Amazon here, thank you for reaching out to us.

I'm so sorry to hear about the frustrating situation you're experiencing with your account.

I appreciate your persistence in trying different browsers and clearing your cache as suggested by Seller Support. It's unfortunate that these steps haven't resolved the problem.

To help us look into this matter more deeply, could you please provide the following information:

  • The case ID numbers from your previous interactions with Seller Support regarding this issue.
  • The exact date when you received the notification about the Other Policy Violation.
  • If possible, a screenshot of the error message you're seeing when trying to submit the appeal.

With this information, we may be able to escalate your case and find a resolution to this technical issue preventing you from submitting your appeal. Please know that we're here to help, and we want to see your account back in good standing as much as you do.

Best regards,

Connor

00
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