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Seller_FhcGxGcbFKlge

Help please : Unable to upload images to other marketplaces (Country Specific)

Hello everyone,

I am brand registered and should be able to upload country specific images.

When I upload it gets aproved by Amazon on the back end but it doesn't reflect onto the front end of my listings.

See image showing it is aproved:

img

Needless to say I am on edge and struggling to get this resolved by seller support who are not actually digging into the problem properly; They simply just send me instructions on how to upload images despite me showing them screenshots showing that I have done exactly that and that Amazon has even aproved them !

Could anyone please help out?

@Spencer_Amazonor any other amazon specialist please.

Thank you.

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5 replies
Tags:Brand Registry
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user profile
Seller_FhcGxGcbFKlge

Help please : Unable to upload images to other marketplaces (Country Specific)

Hello everyone,

I am brand registered and should be able to upload country specific images.

When I upload it gets aproved by Amazon on the back end but it doesn't reflect onto the front end of my listings.

See image showing it is aproved:

img

Needless to say I am on edge and struggling to get this resolved by seller support who are not actually digging into the problem properly; They simply just send me instructions on how to upload images despite me showing them screenshots showing that I have done exactly that and that Amazon has even aproved them !

Could anyone please help out?

@Spencer_Amazonor any other amazon specialist please.

Thank you.

Tags:Brand Registry
00
37 views
5 replies
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0 replies
user profile
Sarah_Amzn

Hello @Seller_FhcGxGcbFKlge,

I'm Sarah with Amazon.

Is the issue still ongoing? If yes, could you please share the case ID opened with Seller Support?

Kind regards,

Sarah.

00
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user profile
Seller_FhcGxGcbFKlge

Help please : Unable to upload images to other marketplaces (Country Specific)

Hello everyone,

I am brand registered and should be able to upload country specific images.

When I upload it gets aproved by Amazon on the back end but it doesn't reflect onto the front end of my listings.

See image showing it is aproved:

img

Needless to say I am on edge and struggling to get this resolved by seller support who are not actually digging into the problem properly; They simply just send me instructions on how to upload images despite me showing them screenshots showing that I have done exactly that and that Amazon has even aproved them !

Could anyone please help out?

@Spencer_Amazonor any other amazon specialist please.

Thank you.

37 views
5 replies
Tags:Brand Registry
00
Reply
user profile
Seller_FhcGxGcbFKlge

Help please : Unable to upload images to other marketplaces (Country Specific)

Hello everyone,

I am brand registered and should be able to upload country specific images.

When I upload it gets aproved by Amazon on the back end but it doesn't reflect onto the front end of my listings.

See image showing it is aproved:

img

Needless to say I am on edge and struggling to get this resolved by seller support who are not actually digging into the problem properly; They simply just send me instructions on how to upload images despite me showing them screenshots showing that I have done exactly that and that Amazon has even aproved them !

Could anyone please help out?

@Spencer_Amazonor any other amazon specialist please.

Thank you.

Tags:Brand Registry
00
37 views
5 replies
Reply
user profile

Help please : Unable to upload images to other marketplaces (Country Specific)

by Seller_FhcGxGcbFKlge

Hello everyone,

I am brand registered and should be able to upload country specific images.

When I upload it gets aproved by Amazon on the back end but it doesn't reflect onto the front end of my listings.

See image showing it is aproved:

img

Needless to say I am on edge and struggling to get this resolved by seller support who are not actually digging into the problem properly; They simply just send me instructions on how to upload images despite me showing them screenshots showing that I have done exactly that and that Amazon has even aproved them !

Could anyone please help out?

@Spencer_Amazonor any other amazon specialist please.

Thank you.

Tags:Brand Registry
00
37 views
5 replies
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Sarah_Amzn

Hello @Seller_FhcGxGcbFKlge,

I'm Sarah with Amazon.

Is the issue still ongoing? If yes, could you please share the case ID opened with Seller Support?

Kind regards,

Sarah.

00
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user profile
Sarah_Amzn

Hello @Seller_FhcGxGcbFKlge,

I'm Sarah with Amazon.

Is the issue still ongoing? If yes, could you please share the case ID opened with Seller Support?

Kind regards,

Sarah.

00
user profile
Sarah_Amzn

Hello @Seller_FhcGxGcbFKlge,

I'm Sarah with Amazon.

Is the issue still ongoing? If yes, could you please share the case ID opened with Seller Support?

Kind regards,

Sarah.

00
Reply
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