We received an account verification email at just after 10:00 on Thursday morning. Selling privileges were instantly removed, and we have not been able to sell on Amazon since.

This has blocked both MFN and FBA sales. All of our listings are currently unavailable.

The verification email states that suspension/termination would happen if account verification does not happen within 60 days. This was INSTANT.

We have provided multiple documents to Amazon, including having Barclays area manager come visit us and provide a signed document confirming details (as they do not electronically sign for security reasons). All required information has been provided.

Account health team will not assist, as the account is in good health. We cannot be put in contact with the Verification Team as "that is not possible".

We have heard nothing from Amazon at all apart from automated messages.

Does anyone have any idea how to contact the Account Verification team? Email/phone number?

We have been without selling privileges on Amazon for four days now, which is complete unreasonable and unjustified.

Thanks in advance.

Hi All

My account has been deactivated few months ago since then i am still trying to get it activated but not getting through it. Initially it was blocked due to ID verification. I have sent all related documents included bills, licence and also done live face and id verification. The lady told me you will get email within 72 hours but its been 2 weeks didn't get email and still its deactivated. Can anybody help me out of this please.

Thank you

Hey everyone,

I just received an email from Amazon stating that my seller account has been deactivated because it "failed their verification process." As a result, my account has been deactivated, and all my listings have been removed.

I’ve had this account in good standing for the past five years, and I’ve always followed Amazon’s policies. I don’t understand what part of the verification process I failed, and Amazon hasn’t provided any specific details. I’ve reached out to appeal the decision and am willing to provide any necessary documents, but I’m not sure what my next steps should be.

Has anyone else dealt with this? Any advice on how to successfully appeal and get more details from Amazon?

Thanks in advance for any help!