Hi
My account has been deactivated due to the following reason:
You have supplied documentation to Amazon which appears to be forged or manipulated. We previously requested these documents from you to address concerns about your account. All requested documents must be authentic and unaltered.

How do I reactivate my account?
To reactivate your selling account, please send us one of the following:
– An explanation that justifies why you provided documentation which appears to be forged or manipulated; or
– Evidence that demonstrates that the documents you provided are not forged or manipulated.

Is anyone able to help me with a Plan of Action.
So far its looking like this which has just been rejected:

Dear Amazon Seller Performance Team,

Thank you for providing me with the opportunity to appeal my seller account’s suspension due to forged or manipulated invoices.

I understand that Amazon takes failures to comply with their policies very seriously and I would like to share with you my Plan of Action in which I explain what I have done to resolve the issue and what will I do to prevent it from happening again.

What went wrong:

I submitted edited invoices when trying to get approved for a restricted brand in the NL marketplace.

I failed to follow Amazon’s guidelines on submitting invoices for seller applications as detailed here:
https://sellercentral.amazon.co.uk/learn/courses?ref_=selleru_athena&courseId=65999b89-1237-44ff-981a-58f5ef03caf8&moduleId=b133c6c0-aa5a-405a-b58f-ac352e7e78c5&modLanguage=English&contentType=VIDEO&category=TUTORIAL&videoPlayer=airy

The reason for submitting the edited invoice was because the specific ASIN B08Q9WP4DQ was purchased from a retail outlet, which are an authorised stockist of Nike sneakers. On realising that the retail outlet’s receipts did not have buyer details and so were unacceptable in Amazon’s eyes, I approached the retail outlet to provide an invoice based on that purchase. The information from the receipt was used to create an invoice by the retail outlet with the same details but also our business details. As a result this could have led to Amazon to believe the invoice was forged or manipulated.

However, rather than requesting the retail outlet to provide an invoice I should have accepted that retail was not the correct source for products to sell on Amazon. Through inexperience and naivety I sourced some products from retail outlets not recognising that these were not suitable for Amazon. As a result, this meant I did not have verifiable invoices from an authorised supplier. I have stopped sourcing products from retail outlets.

What I have done to address the issue:

I have carefully read the Amazon policies, especially the ones concerning the proper ways how to source inventory and Amazon’s Anti-Counterfeiting Policy to ensure, that I will not violate them again.

I have since vetted all my existing suppliers to ensure they can:

Provide invoices which meet Amazon’s requirements

Provide proof that they are authorised distributors

I am no longer using suppliers which can not satisfy the above points.

I have ceased sourcing products from retail outlets.

I ensure that products to sell on Amazon are either direct from manufacturer or from an authorised distributor who can provide Rights Owners Authorisation Letters.

Where listings can not be verified with valid invoices meeting Amazon’s requirements, they have been deleted from my account’s inventory. The following ASINs have been deleted: Bxxxxxxxx, Bxxxxxxxx, Bxxxxxxxx, Bxxxxxxxx.

I now make sure I have the full supply chain of each product I sell.

In addition to the above steps we will work in full compliance with the following policies and guidelines

Prohibited seller activities and actions - https://sellercentral-europe.amazon.com/help/hub/reference/G200386250

Product Detail Page Rules - https://sellercentral-europe.amazon.com/help/hub/reference/G200390640

Amazon Anti-Counterfeiting Policy - https://sellercentral-europe.amazon.com/help/hub/reference/G201165970

What I will do to prevent similar complaints in the future:

Every item that I sell on Amazon will continue to be sourced from authorised distributors and I will continue to individually check that these suppliers are authorised distributors.

Moving forward, all new suppliers will need to be:

authorised distributors of the brands

Can provide invoices which meet Amazon’s guidelines which are detailed here
https://sellercentral.amazon.co.uk/learn/courses?ref_=selleru_athena&courseId=65999b89-1237-44ff-981a-58f5ef03caf8&moduleId=b133c6c0-aa5a-405a-b58f-ac352e7e78c5&modLanguage=English&contentType=VIDEO&category=TUTORIAL&videvideoPl=airy

Before working with any potential new suppliers I will validate that they are authorised distributors and supply invoices which adhere to Amazon’s policy. They will not be asked to modify invoices to match Amazon requirements.

When required to submit invoices to Amazon, they will be unaltered and in their original form.

We will continue to educate ourselves of Amazon’s policies and guidelines through Amazon Seller University.

I believe that these solutions are effectively addressing the problems noted by Seller Performance in my suspension notice.

Thank you for taking the time to review my appeal and I am looking forward to continue selling on Amazon.

Sincerely,

Dear Amazon