Stuck in ID verification process
Hello, please help me. It seems like my utility bill went through but now I am stuck in ID verification process. I submitted my driver license document along with my face (recognition application). That was submitted around a week ago. The pop-up message says that I should be good to go/ need more information if needed in 2 business days. It's been more than that, and no decision has been made about my account. It is frustrating because I've been trying to reinstate my account for 2 weeks now. Amazon only says the same thing over and over again.
Stuck in ID verification process
Hello, please help me. It seems like my utility bill went through but now I am stuck in ID verification process. I submitted my driver license document along with my face (recognition application). That was submitted around a week ago. The pop-up message says that I should be good to go/ need more information if needed in 2 business days. It's been more than that, and no decision has been made about my account. It is frustrating because I've been trying to reinstate my account for 2 weeks now. Amazon only says the same thing over and over again.
1 reply
Danny_Amazon
Hello @Seller_qZ6pHlBV0gxMb- and thanks for posting!
From the details I can access, it appears your account is currently active. If issues arise with identity verification in the future though, I'll include this overview of the process in case it is helpful.
Hopefully the delay was just due to the holiday season, but le me know if you are still facing any challenges in this regard!
Best,
Danny
