Stuck in ID verification process
ForumsHomeDiscussionsGroups

Countries

Read only
Australia
Belgium
Brazil
Canada
Egypt
France
Germany
India
Italy
Japan
Mexico
Netherlands
Poland
Saudi Arabia
Singapore
Spain
Sweden
Turkey
United Arab Emirates
United Kingdom
United States
United States
imgSign in
Country changed
user profile

New Seller Community

588K members
3.5K discussions
You are not a member of this group
user profile
Seller_qZ6pHlBV0gxMb

Stuck in ID verification process

Hello, please help me. It seems like my utility bill went through but now I am stuck in ID verification process. I submitted my driver license document along with my face (recognition application). That was submitted around a week ago. The pop-up message says that I should be good to go/ need more information if needed in 2 business days. It's been more than that, and no decision has been made about my account. It is frustrating because I've been trying to reinstate my account for 2 weeks now. Amazon only says the same thing over and over again.

22 views
1 reply
Account Health
Tags:Account Health, Deactivated, Seller Support
00
Reply
0 replies
user profile
Danny_Amazon
In reply to: Seller_qZ6pHlBV0gxMb’s post

Hello @Seller_qZ6pHlBV0gxMb- and thanks for posting!

From the details I can access, it appears your account is currently active. If issues arise with identity verification in the future though, I'll include this overview of the process in case it is helpful.

Hopefully the delay was just due to the holiday season, but le me know if you are still facing any challenges in this regard!

Best,

Danny

00
There are no more posts to display