Hi all,

Help needed.

We sell chairs on our account and they are shipped via courier, this is noted on our listing but customers dont always read everyting. I have had to cancel an order today as the contact number is not valid and cannot be passed to a courier, this has now affected our account through no fault of our own. I have tried to speak to amazon but have not really gotten anywhere.

If a customers contact number is invalid and I send the item and it gets returned we are then charged for the delivery and the return or we cancel the order and it affects the account, I have tried to call the number but as its invalid it will not connect and I have sent multiple messages via amazon to which I have received no response.

How am I supposed to avoid this, what can I do?

Kayleigh