Deactivated Account despite changing to valid charge method
Hi,
A few weeks ago, when I logged into my seller central UK account, it showed that my existing credit card was invalid. I re-entered the card and GBP1 was charged to my card successfully. However, the invalid card message continued to appear.
I was advised to change to a personal credit card, which I did and ensured the card billing name and address match 100% the card statement. However within minutes, my seller account was deactivated and I was asked to check account health. There is no issue with my account health and no other messages.
Please assist. Thank you.
Deactivated Account despite changing to valid charge method
Hi,
A few weeks ago, when I logged into my seller central UK account, it showed that my existing credit card was invalid. I re-entered the card and GBP1 was charged to my card successfully. However, the invalid card message continued to appear.
I was advised to change to a personal credit card, which I did and ensured the card billing name and address match 100% the card statement. However within minutes, my seller account was deactivated and I was asked to check account health. There is no issue with my account health and no other messages.
Please assist. Thank you.
0 replies
Seller_7VbclcPFFRTnc
As a ltd company, who advised you to change it to a personal credit card ?
Seller_SKRMMIC1jlXIe
Amazon case log support asked me to change to a personal card.
I told them this was a business account linked to the business card.
"
Hello from Amazon Selling Partner Support,
I understand that you have query about credit card.
You can use any credit card as Charge Methods, no matter personal address or business address.
Please update your credit card first, and then provide plan of action to reactivate your account on Account Health page."
Seller_SKRMMIC1jlXIe
I actually requested this thread to be removed (via flag tool) as I wasn’t sure if this was the right topic to post in so I reposted it there instead with more details to the other topic. Anyway, noted that the 2nd post has been locked.
Seller_SKRMMIC1jlXIe
To add on, I’ve submitted into https://sellercentral.amazon.co.uk/help/hub/support/SOA_Suspended_Account_Health_Reactivate_your_account photos of my latest credit card statement, with my identity card, and the credit card itself showing the name and address matches what I added as charge method in Seller Central.
Seller_f5cnodyVjLD4S
Please can you post the actual deactivation notitification from Amazon, just to be clear. Thank you.
Seller_rLpAJb2jNf8SS
Hello @PerceptikLtd
Dexter from Amazon to assist.
I understand your concern about account deactivation.
Your submission has been reviewed and the decision has been taken. However, you may get more information by contacting us > select “Your account has been suspended” > Account Health > Reactivate your account > Get help with my appeal from Account Health Support.
Also, you may reach out to them again for clarity.
Thank you @The_Little_Shop, and @Anglozone for your inputs.
Seller forums community and I are here to support you.
Dexter.
Seller_SKRMMIC1jlXIe
Seller_7SJFhMl1npA5b
Hello @PerceptikLtd
Thank you for reaching out,
As you have mentioned, that you have already submitted the required documents to amazon, however you did not receive any response or new notification. I would urge you to wait for some time, once the review will be completed then you will be notified by respective team accordingly.
I’d request you to review all the performance notifications and see if you have received any email asking for any additional information. If you have already done it and haven’t received any response yet, I’d request you to not to send any further email as this may further delay the review process. I truly appreciate your patience while the concerned team is working on this.
Kind Regards
Zain
