We detected that you are associated with an account
Hello,
My account has been deactivated since July, and the funds in the account are blocked.
My account was suspended because I logged into my Amazon account on two different computers that belong to me. Despite sending my identification documents, utility bills related to my business address, and bank statements multiple times, my account has not been reactivated. Could you please assist me?
(Hello, Cheap Country,
It was discovered that you are connected to an account starting with Cheap Country.
We have received the information you provided, but we do not currently have enough information to reactivate your account.
To reactivate your account, please prove that you do not have a separate account and provide supporting documents to show that this deactivation was made in error. This includes, but is not limited to, any authorized or unauthorized relationships made through a third-party company or evidence that the account was compromised. If we are unable to verify the claim, your account will not be reinstated to its previous status.)
We detected that you are associated with an account
Hello,
My account has been deactivated since July, and the funds in the account are blocked.
My account was suspended because I logged into my Amazon account on two different computers that belong to me. Despite sending my identification documents, utility bills related to my business address, and bank statements multiple times, my account has not been reactivated. Could you please assist me?
(Hello, Cheap Country,
It was discovered that you are connected to an account starting with Cheap Country.
We have received the information you provided, but we do not currently have enough information to reactivate your account.
To reactivate your account, please prove that you do not have a separate account and provide supporting documents to show that this deactivation was made in error. This includes, but is not limited to, any authorized or unauthorized relationships made through a third-party company or evidence that the account was compromised. If we are unable to verify the claim, your account will not be reinstated to its previous status.)
1 reply
Levi_Dylan_Amazon
Hello @Seller_QNIvulie4wrj5,
Thank you for reaching out here on the forums.
I see that your account has been deactivated for a violation of the multiple accounts policy and you would like some guidance on how to get this resolved.
(Hello, Cheap Country,
It was discovered that you are connected to an account starting with Cheap Country.
From the notification you shared, this suggests that you have signed up for global selling and one of your storefronts has become deactivated. This does not mean that you have another account with the name "Cheap Country", this simply means that one of your stores in a different region has been deactivated.
The only viable way to resolve this is to find the store that has been deactivated and work to reinstate it. I suggest for you to check the global selling dashboard and learn which stores are deactivated. Once you have logged into the affected store, please visit the performance notification section to learn the reason why and what is required for reactivation.
Here are some helpful resources about this policy:
--Comply with Amazon’s Multiple Account policy
--Address a Multiple Account Policy violation
Once you have reviewed the above information, please reach back out if you have any further questions. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
