Please help me with someone from Amazon who might understand my situation.
hi all
my account was suspended because of an ASIN that i had in inventory and it took me 2 years to sell it. the reason is that other sellers had the selling price on amazon for how much i got it from the manufacturer. the product is a hair oil that has an expiration date of 12 months from opening the bottle. the first year i couldn't sell the products. i called them back and then sent them back to amazon's warehouse. there were many sellers with a very low price that i didn't understand, they should have bought the product for £2, paid amazon fees of £4 and kept £1. but i bought it from the manufacturer for £7. the second year when i sent the products back i sold them at a loss just to give them away. after i sold them amazon suspended my account and asked me to submit evidence. and so i did. bank statement, invoice, order confirmation email. and email with order tracking number. I was told that they wouldn't accept them because they were older than 365 days. I tried to explain to them that the products don't expire because they don't expire and that they expire 12 months after you open the bottle. I explained to them that I have proof for all the products I sold and everything I sold was original. They didn't understand after many emails and open cases they didn't understand. And I gave up.
now comes the second battle with the inventory that he had at amazon. after a few months and after a lot of evidence I was able to call all my inventory back. but I was missing many products from the return and they also took money from my account to send them home. now the problem is that I'm trying to explain to amazon that I didn't receive many products from the inventory and they also took money from me to send the missing products. the people at amazon said they can't investigate that the account is suspended after several open cases someone said they'd send the case to the investigation team after many days I get an email from the investigation team that they can't do anything that the account is suspended. I'm still trying to explain to them that I couldn't activate my account and that I want to be given money back for the products that weren't delivered to me and for their transportation.
who can I talk to because I feel like I'm going crazy because no one wants to understand.
Please help me with someone from Amazon who might understand my situation.
hi all
my account was suspended because of an ASIN that i had in inventory and it took me 2 years to sell it. the reason is that other sellers had the selling price on amazon for how much i got it from the manufacturer. the product is a hair oil that has an expiration date of 12 months from opening the bottle. the first year i couldn't sell the products. i called them back and then sent them back to amazon's warehouse. there were many sellers with a very low price that i didn't understand, they should have bought the product for £2, paid amazon fees of £4 and kept £1. but i bought it from the manufacturer for £7. the second year when i sent the products back i sold them at a loss just to give them away. after i sold them amazon suspended my account and asked me to submit evidence. and so i did. bank statement, invoice, order confirmation email. and email with order tracking number. I was told that they wouldn't accept them because they were older than 365 days. I tried to explain to them that the products don't expire because they don't expire and that they expire 12 months after you open the bottle. I explained to them that I have proof for all the products I sold and everything I sold was original. They didn't understand after many emails and open cases they didn't understand. And I gave up.
now comes the second battle with the inventory that he had at amazon. after a few months and after a lot of evidence I was able to call all my inventory back. but I was missing many products from the return and they also took money from my account to send them home. now the problem is that I'm trying to explain to amazon that I didn't receive many products from the inventory and they also took money from me to send the missing products. the people at amazon said they can't investigate that the account is suspended after several open cases someone said they'd send the case to the investigation team after many days I get an email from the investigation team that they can't do anything that the account is suspended. I'm still trying to explain to them that I couldn't activate my account and that I want to be given money back for the products that weren't delivered to me and for their transportation.
who can I talk to because I feel like I'm going crazy because no one wants to understand.
0 replies
Seller_mS10UjVYuuGor
Amazon has many rules that you probably inadvertently sign up to when joining, as you may expect they are heavily weighted in Amazon's favour.
Amazon assumes everything to be FMCG but will happily let you list as new products that have been out of production for many years. When Amazon asks for an invoice dated within the last 12 months it won't be Amazon's fault. A double edged sword which leaves you're options as a legal challenge, mediation or accept the violation and loss.
Regarding return of goods from FBA to you. That is chargeable, you have no argument there, it is a cost Amazon has incurred at your request (even if forced into it) so will pass it on to you.
Regarding missing items, it may depend where they are. If you signed up to multi countries they could be anywhere and Amazon may expect a return address in those countries. If not it maybe cheaper to dispose/destroy the items rather than post them back internationally. Returning items won't be a priority to Amazon so you'll need to find out where they are and work out the best option.
Selling on Amazon is tough when sales don't work out as planned but do not expect Amazon to listen too or understand you're plight. It is a machine set up to protect and make money for itself, nothing more, it does not factor in seller issues at all. Given the circumstances you describe it is unlikely you'll have much appetite for a prolonged legal or mediation battle while costs keep building, in which case you need to prioritise a least cost exit strategy.
Please help me with someone from Amazon who might understand my situation.
hi all
my account was suspended because of an ASIN that i had in inventory and it took me 2 years to sell it. the reason is that other sellers had the selling price on amazon for how much i got it from the manufacturer. the product is a hair oil that has an expiration date of 12 months from opening the bottle. the first year i couldn't sell the products. i called them back and then sent them back to amazon's warehouse. there were many sellers with a very low price that i didn't understand, they should have bought the product for £2, paid amazon fees of £4 and kept £1. but i bought it from the manufacturer for £7. the second year when i sent the products back i sold them at a loss just to give them away. after i sold them amazon suspended my account and asked me to submit evidence. and so i did. bank statement, invoice, order confirmation email. and email with order tracking number. I was told that they wouldn't accept them because they were older than 365 days. I tried to explain to them that the products don't expire because they don't expire and that they expire 12 months after you open the bottle. I explained to them that I have proof for all the products I sold and everything I sold was original. They didn't understand after many emails and open cases they didn't understand. And I gave up.
now comes the second battle with the inventory that he had at amazon. after a few months and after a lot of evidence I was able to call all my inventory back. but I was missing many products from the return and they also took money from my account to send them home. now the problem is that I'm trying to explain to amazon that I didn't receive many products from the inventory and they also took money from me to send the missing products. the people at amazon said they can't investigate that the account is suspended after several open cases someone said they'd send the case to the investigation team after many days I get an email from the investigation team that they can't do anything that the account is suspended. I'm still trying to explain to them that I couldn't activate my account and that I want to be given money back for the products that weren't delivered to me and for their transportation.
who can I talk to because I feel like I'm going crazy because no one wants to understand.
Please help me with someone from Amazon who might understand my situation.
hi all
my account was suspended because of an ASIN that i had in inventory and it took me 2 years to sell it. the reason is that other sellers had the selling price on amazon for how much i got it from the manufacturer. the product is a hair oil that has an expiration date of 12 months from opening the bottle. the first year i couldn't sell the products. i called them back and then sent them back to amazon's warehouse. there were many sellers with a very low price that i didn't understand, they should have bought the product for £2, paid amazon fees of £4 and kept £1. but i bought it from the manufacturer for £7. the second year when i sent the products back i sold them at a loss just to give them away. after i sold them amazon suspended my account and asked me to submit evidence. and so i did. bank statement, invoice, order confirmation email. and email with order tracking number. I was told that they wouldn't accept them because they were older than 365 days. I tried to explain to them that the products don't expire because they don't expire and that they expire 12 months after you open the bottle. I explained to them that I have proof for all the products I sold and everything I sold was original. They didn't understand after many emails and open cases they didn't understand. And I gave up.
now comes the second battle with the inventory that he had at amazon. after a few months and after a lot of evidence I was able to call all my inventory back. but I was missing many products from the return and they also took money from my account to send them home. now the problem is that I'm trying to explain to amazon that I didn't receive many products from the inventory and they also took money from me to send the missing products. the people at amazon said they can't investigate that the account is suspended after several open cases someone said they'd send the case to the investigation team after many days I get an email from the investigation team that they can't do anything that the account is suspended. I'm still trying to explain to them that I couldn't activate my account and that I want to be given money back for the products that weren't delivered to me and for their transportation.
who can I talk to because I feel like I'm going crazy because no one wants to understand.
Please help me with someone from Amazon who might understand my situation.
hi all
my account was suspended because of an ASIN that i had in inventory and it took me 2 years to sell it. the reason is that other sellers had the selling price on amazon for how much i got it from the manufacturer. the product is a hair oil that has an expiration date of 12 months from opening the bottle. the first year i couldn't sell the products. i called them back and then sent them back to amazon's warehouse. there were many sellers with a very low price that i didn't understand, they should have bought the product for £2, paid amazon fees of £4 and kept £1. but i bought it from the manufacturer for £7. the second year when i sent the products back i sold them at a loss just to give them away. after i sold them amazon suspended my account and asked me to submit evidence. and so i did. bank statement, invoice, order confirmation email. and email with order tracking number. I was told that they wouldn't accept them because they were older than 365 days. I tried to explain to them that the products don't expire because they don't expire and that they expire 12 months after you open the bottle. I explained to them that I have proof for all the products I sold and everything I sold was original. They didn't understand after many emails and open cases they didn't understand. And I gave up.
now comes the second battle with the inventory that he had at amazon. after a few months and after a lot of evidence I was able to call all my inventory back. but I was missing many products from the return and they also took money from my account to send them home. now the problem is that I'm trying to explain to amazon that I didn't receive many products from the inventory and they also took money from me to send the missing products. the people at amazon said they can't investigate that the account is suspended after several open cases someone said they'd send the case to the investigation team after many days I get an email from the investigation team that they can't do anything that the account is suspended. I'm still trying to explain to them that I couldn't activate my account and that I want to be given money back for the products that weren't delivered to me and for their transportation.
who can I talk to because I feel like I'm going crazy because no one wants to understand.
0 replies
0 replies
Seller_mS10UjVYuuGor
Amazon has many rules that you probably inadvertently sign up to when joining, as you may expect they are heavily weighted in Amazon's favour.
Amazon assumes everything to be FMCG but will happily let you list as new products that have been out of production for many years. When Amazon asks for an invoice dated within the last 12 months it won't be Amazon's fault. A double edged sword which leaves you're options as a legal challenge, mediation or accept the violation and loss.
Regarding return of goods from FBA to you. That is chargeable, you have no argument there, it is a cost Amazon has incurred at your request (even if forced into it) so will pass it on to you.
Regarding missing items, it may depend where they are. If you signed up to multi countries they could be anywhere and Amazon may expect a return address in those countries. If not it maybe cheaper to dispose/destroy the items rather than post them back internationally. Returning items won't be a priority to Amazon so you'll need to find out where they are and work out the best option.
Selling on Amazon is tough when sales don't work out as planned but do not expect Amazon to listen too or understand you're plight. It is a machine set up to protect and make money for itself, nothing more, it does not factor in seller issues at all. Given the circumstances you describe it is unlikely you'll have much appetite for a prolonged legal or mediation battle while costs keep building, in which case you need to prioritise a least cost exit strategy.
Seller_mS10UjVYuuGor
Amazon has many rules that you probably inadvertently sign up to when joining, as you may expect they are heavily weighted in Amazon's favour.
Amazon assumes everything to be FMCG but will happily let you list as new products that have been out of production for many years. When Amazon asks for an invoice dated within the last 12 months it won't be Amazon's fault. A double edged sword which leaves you're options as a legal challenge, mediation or accept the violation and loss.
Regarding return of goods from FBA to you. That is chargeable, you have no argument there, it is a cost Amazon has incurred at your request (even if forced into it) so will pass it on to you.
Regarding missing items, it may depend where they are. If you signed up to multi countries they could be anywhere and Amazon may expect a return address in those countries. If not it maybe cheaper to dispose/destroy the items rather than post them back internationally. Returning items won't be a priority to Amazon so you'll need to find out where they are and work out the best option.
Selling on Amazon is tough when sales don't work out as planned but do not expect Amazon to listen too or understand you're plight. It is a machine set up to protect and make money for itself, nothing more, it does not factor in seller issues at all. Given the circumstances you describe it is unlikely you'll have much appetite for a prolonged legal or mediation battle while costs keep building, in which case you need to prioritise a least cost exit strategy.
Seller_mS10UjVYuuGor
Amazon has many rules that you probably inadvertently sign up to when joining, as you may expect they are heavily weighted in Amazon's favour.
Amazon assumes everything to be FMCG but will happily let you list as new products that have been out of production for many years. When Amazon asks for an invoice dated within the last 12 months it won't be Amazon's fault. A double edged sword which leaves you're options as a legal challenge, mediation or accept the violation and loss.
Regarding return of goods from FBA to you. That is chargeable, you have no argument there, it is a cost Amazon has incurred at your request (even if forced into it) so will pass it on to you.
Regarding missing items, it may depend where they are. If you signed up to multi countries they could be anywhere and Amazon may expect a return address in those countries. If not it maybe cheaper to dispose/destroy the items rather than post them back internationally. Returning items won't be a priority to Amazon so you'll need to find out where they are and work out the best option.
Selling on Amazon is tough when sales don't work out as planned but do not expect Amazon to listen too or understand you're plight. It is a machine set up to protect and make money for itself, nothing more, it does not factor in seller issues at all. Given the circumstances you describe it is unlikely you'll have much appetite for a prolonged legal or mediation battle while costs keep building, in which case you need to prioritise a least cost exit strategy.
