Custmer never posted the return
Customer requested return choosing reason "Incompatible or not useful for intended purpose" with buyer comment "ORDERED WRONG".
Request was automatically approved by Amazon with a prepaid Royal Mail label. It has been 23 days but customer never posted the return. I am not sure if Amazon has already granted him full refund or not.
It is showing a pending action from me. What shall I do now?
Many thanks for your time
Custmer never posted the return
Customer requested return choosing reason "Incompatible or not useful for intended purpose" with buyer comment "ORDERED WRONG".
Request was automatically approved by Amazon with a prepaid Royal Mail label. It has been 23 days but customer never posted the return. I am not sure if Amazon has already granted him full refund or not.
It is showing a pending action from me. What shall I do now?
Many thanks for your time
0 replies
Seller_d8YGbIjNqwFxn
You don't need to do anything. Pending returns are just ones that haven't been sent back by the customer. Often they are not sent back. I get a fair few return requests which are not sent back.
Around 40 days after the return is raised it will be removed from your pending returns.
You only need to do something if you receive the return back. So for now just ignore it.
