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Seller_1xrny1bYQYm8q

Buybox/ featured issue impacting sales

Hi @simon_amazon and @spencer_Amazon

I trust this Message finds you well.

I am reaching out to address a critical issue affecting our business on Amazon. Over the past two days, we have experienced a drastic decline in sales, plummeting by 90%. Previously, our daily sales ranged between £1000-£2000, but now they have dwindled to only £200-£300 per day. Despite maintaining competitive pricing and boasting excellent seller ratings and account health, our buy box win rate has plummeted to 0%.

This alarming situation is significantly impacting our business operations, and we are deeply concerned about the implications for our future success on the platform. As a full-time business reliant on Amazon, such challenges can be demoralizing and threaten our ability to sustain operations.

We urgently request your assistance in resolving this matter as soon as possible. Any insights or actions you can provide to rectify this issue would be immensely appreciated.

Thank you for your prompt attention to this matter.

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10 replies
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Seller_1xrny1bYQYm8q

Buybox/ featured issue impacting sales

Hi @simon_amazon and @spencer_Amazon

I trust this Message finds you well.

I am reaching out to address a critical issue affecting our business on Amazon. Over the past two days, we have experienced a drastic decline in sales, plummeting by 90%. Previously, our daily sales ranged between £1000-£2000, but now they have dwindled to only £200-£300 per day. Despite maintaining competitive pricing and boasting excellent seller ratings and account health, our buy box win rate has plummeted to 0%.

This alarming situation is significantly impacting our business operations, and we are deeply concerned about the implications for our future success on the platform. As a full-time business reliant on Amazon, such challenges can be demoralizing and threaten our ability to sustain operations.

We urgently request your assistance in resolving this matter as soon as possible. Any insights or actions you can provide to rectify this issue would be immensely appreciated.

Thank you for your prompt attention to this matter.

Create and Manage Listings
Tags:Feature Offer
00
57 views
10 replies
Reply
0 replies
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Seller_Nprc5XWvdLYk9
In reply to: Seller_1xrny1bYQYm8q’s post

It might be down to transit times

and are you SFP (seller fulfilled prime)

are you browsing as a Prime enabled customer?

amazon have been tweaking the buy-box formula so sfp and fba offers dont necessarily come out on top (rarely in some cases)

if you check the product pages in either private-browsing-mode or on another web browser (that is not logged into an amazon buying account) you may see a different ordering of buyboxes.

00
user profile
Ezra_Amazon
In reply to: Seller_1xrny1bYQYm8q’s post

Hi @Seller_1xrny1bYQYm8q,

Thanks for getting in touch.

@Spencer_Amazon is currently handling this matter. Could you kindly share the affected ASINs?

Regards, Ezra

00
user profile
Spencer_Amazon
In reply to: Seller_1xrny1bYQYm8q’s post

Hello @Seller_1xrny1bYQYm8q,

I submitted your ASINs last week.

We will keep in touch on the MEGATHREAD.

Regards, Spencer

00
user profile
Seller_y1BcU4F98C3my
In reply to: Seller_1xrny1bYQYm8q’s post

we are experiencing the same problem that started last week, major drop in traffic and sales, nothing has changed at our end, can only assume its something Amazon has done, we are fbm only and its having a major impact

00
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user profile
Seller_1xrny1bYQYm8q

Buybox/ featured issue impacting sales

Hi @simon_amazon and @spencer_Amazon

I trust this Message finds you well.

I am reaching out to address a critical issue affecting our business on Amazon. Over the past two days, we have experienced a drastic decline in sales, plummeting by 90%. Previously, our daily sales ranged between £1000-£2000, but now they have dwindled to only £200-£300 per day. Despite maintaining competitive pricing and boasting excellent seller ratings and account health, our buy box win rate has plummeted to 0%.

This alarming situation is significantly impacting our business operations, and we are deeply concerned about the implications for our future success on the platform. As a full-time business reliant on Amazon, such challenges can be demoralizing and threaten our ability to sustain operations.

We urgently request your assistance in resolving this matter as soon as possible. Any insights or actions you can provide to rectify this issue would be immensely appreciated.

Thank you for your prompt attention to this matter.

57 views
10 replies
Create and Manage Listings
Tags:Feature Offer
00
Reply
user profile
Seller_1xrny1bYQYm8q

Buybox/ featured issue impacting sales

Hi @simon_amazon and @spencer_Amazon

I trust this Message finds you well.

I am reaching out to address a critical issue affecting our business on Amazon. Over the past two days, we have experienced a drastic decline in sales, plummeting by 90%. Previously, our daily sales ranged between £1000-£2000, but now they have dwindled to only £200-£300 per day. Despite maintaining competitive pricing and boasting excellent seller ratings and account health, our buy box win rate has plummeted to 0%.

This alarming situation is significantly impacting our business operations, and we are deeply concerned about the implications for our future success on the platform. As a full-time business reliant on Amazon, such challenges can be demoralizing and threaten our ability to sustain operations.

We urgently request your assistance in resolving this matter as soon as possible. Any insights or actions you can provide to rectify this issue would be immensely appreciated.

Thank you for your prompt attention to this matter.

Create and Manage Listings
Tags:Feature Offer
00
57 views
10 replies
Reply
user profile

Buybox/ featured issue impacting sales

by Seller_1xrny1bYQYm8q

Hi @simon_amazon and @spencer_Amazon

I trust this Message finds you well.

I am reaching out to address a critical issue affecting our business on Amazon. Over the past two days, we have experienced a drastic decline in sales, plummeting by 90%. Previously, our daily sales ranged between £1000-£2000, but now they have dwindled to only £200-£300 per day. Despite maintaining competitive pricing and boasting excellent seller ratings and account health, our buy box win rate has plummeted to 0%.

This alarming situation is significantly impacting our business operations, and we are deeply concerned about the implications for our future success on the platform. As a full-time business reliant on Amazon, such challenges can be demoralizing and threaten our ability to sustain operations.

We urgently request your assistance in resolving this matter as soon as possible. Any insights or actions you can provide to rectify this issue would be immensely appreciated.

Thank you for your prompt attention to this matter.

Create and Manage Listings
Tags:Feature Offer
00
57 views
10 replies
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Seller_Nprc5XWvdLYk9
In reply to: Seller_1xrny1bYQYm8q’s post

It might be down to transit times

and are you SFP (seller fulfilled prime)

are you browsing as a Prime enabled customer?

amazon have been tweaking the buy-box formula so sfp and fba offers dont necessarily come out on top (rarely in some cases)

if you check the product pages in either private-browsing-mode or on another web browser (that is not logged into an amazon buying account) you may see a different ordering of buyboxes.

00
user profile
Ezra_Amazon
In reply to: Seller_1xrny1bYQYm8q’s post

Hi @Seller_1xrny1bYQYm8q,

Thanks for getting in touch.

@Spencer_Amazon is currently handling this matter. Could you kindly share the affected ASINs?

Regards, Ezra

00
user profile
Spencer_Amazon
In reply to: Seller_1xrny1bYQYm8q’s post

Hello @Seller_1xrny1bYQYm8q,

I submitted your ASINs last week.

We will keep in touch on the MEGATHREAD.

Regards, Spencer

00
user profile
Seller_y1BcU4F98C3my
In reply to: Seller_1xrny1bYQYm8q’s post

we are experiencing the same problem that started last week, major drop in traffic and sales, nothing has changed at our end, can only assume its something Amazon has done, we are fbm only and its having a major impact

00
Follow this discussion to be notified of new activity
user profile
Seller_Nprc5XWvdLYk9
In reply to: Seller_1xrny1bYQYm8q’s post

It might be down to transit times

and are you SFP (seller fulfilled prime)

are you browsing as a Prime enabled customer?

amazon have been tweaking the buy-box formula so sfp and fba offers dont necessarily come out on top (rarely in some cases)

if you check the product pages in either private-browsing-mode or on another web browser (that is not logged into an amazon buying account) you may see a different ordering of buyboxes.

00
user profile
Seller_Nprc5XWvdLYk9
In reply to: Seller_1xrny1bYQYm8q’s post

It might be down to transit times

and are you SFP (seller fulfilled prime)

are you browsing as a Prime enabled customer?

amazon have been tweaking the buy-box formula so sfp and fba offers dont necessarily come out on top (rarely in some cases)

if you check the product pages in either private-browsing-mode or on another web browser (that is not logged into an amazon buying account) you may see a different ordering of buyboxes.

00
Reply
user profile
Ezra_Amazon
In reply to: Seller_1xrny1bYQYm8q’s post

Hi @Seller_1xrny1bYQYm8q,

Thanks for getting in touch.

@Spencer_Amazon is currently handling this matter. Could you kindly share the affected ASINs?

Regards, Ezra

00
user profile
Ezra_Amazon
In reply to: Seller_1xrny1bYQYm8q’s post

Hi @Seller_1xrny1bYQYm8q,

Thanks for getting in touch.

@Spencer_Amazon is currently handling this matter. Could you kindly share the affected ASINs?

Regards, Ezra

00
Reply
user profile
Spencer_Amazon
In reply to: Seller_1xrny1bYQYm8q’s post

Hello @Seller_1xrny1bYQYm8q,

I submitted your ASINs last week.

We will keep in touch on the MEGATHREAD.

Regards, Spencer

00
user profile
Spencer_Amazon
In reply to: Seller_1xrny1bYQYm8q’s post

Hello @Seller_1xrny1bYQYm8q,

I submitted your ASINs last week.

We will keep in touch on the MEGATHREAD.

Regards, Spencer

00
Reply
user profile
Seller_y1BcU4F98C3my
In reply to: Seller_1xrny1bYQYm8q’s post

we are experiencing the same problem that started last week, major drop in traffic and sales, nothing has changed at our end, can only assume its something Amazon has done, we are fbm only and its having a major impact

00
user profile
Seller_y1BcU4F98C3my
In reply to: Seller_1xrny1bYQYm8q’s post

we are experiencing the same problem that started last week, major drop in traffic and sales, nothing has changed at our end, can only assume its something Amazon has done, we are fbm only and its having a major impact

00
Reply
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