My account has been disabled. No one will tell me why. I am not told what is required of me. I cannot reach anyone through the help box either.
My account has been disabled. No one will tell me why. I am not told what is required of me. I cannot reach anyone through the help box either.
Initially, Amazon reached out to me to let me know that my account was disabled for the following reasons:
Why did this happen? We were unable to verify the documents you provided because the address on the documents did not match the information entered into Seller Central. Update the address in Seller Central to match the address on the documents provided.
How do I reactivate my account?
To reactivate your account, please verify that you have a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A dated electricity bill for piped gas, natural gas, electricity, piped water, mobile phone, landline phone, or internet service
I submitted the remaining documents, including a utility bill, bank statement, credit card statement, and front+back pictures. I still received the following notification:
“We have completed our review of your submission. We don't have enough information to resolve the violation at this time."
Everything on the account matches and there are no discrepancies, but I am not told what is missing.
I can't get an answer as to why my account was disabled or what else I need to submit to verify my account, my account/policy compliance is healthy and there are no violations, and the help section is only open to submitting documents.
I haven't even started selling yet. Has anyone experienced this before? I've been dealing with this for 20 days. If anyone can help I would be grateful.
My account has been disabled. No one will tell me why. I am not told what is required of me. I cannot reach anyone through the help box either.
My account has been disabled. No one will tell me why. I am not told what is required of me. I cannot reach anyone through the help box either.
Initially, Amazon reached out to me to let me know that my account was disabled for the following reasons:
Why did this happen? We were unable to verify the documents you provided because the address on the documents did not match the information entered into Seller Central. Update the address in Seller Central to match the address on the documents provided.
How do I reactivate my account?
To reactivate your account, please verify that you have a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A dated electricity bill for piped gas, natural gas, electricity, piped water, mobile phone, landline phone, or internet service
I submitted the remaining documents, including a utility bill, bank statement, credit card statement, and front+back pictures. I still received the following notification:
“We have completed our review of your submission. We don't have enough information to resolve the violation at this time."
Everything on the account matches and there are no discrepancies, but I am not told what is missing.
I can't get an answer as to why my account was disabled or what else I need to submit to verify my account, my account/policy compliance is healthy and there are no violations, and the help section is only open to submitting documents.
I haven't even started selling yet. Has anyone experienced this before? I've been dealing with this for 20 days. If anyone can help I would be grateful.
0 replies
Seller_FATFKAA0rlozG
@Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Winston_Amazon
Seller_FATFKAA0rlozG
This was the first thing that came from Amazon.
@Ash_AMZ
Seller_FATFKAA0rlozG
CAN'T ANYONE HELP ME? @Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Winston_Amazon
Abella_AMZ
Hello @Seller_FATFKAA0rlozG,
This is Abella from Amazon, and would assist you with your questions above.
I appreciate you sharing information about the status of your current account. My aim is to offer additional advice on the subsequent actions to take.
It looks like you have verification issues on your selling account. Kindly note the documents requested by the performance team are in compliance with the requirements mentioned below:
Please confirm you have a valid credit card.
Please provide the following documents:
•A bill that is dated within the last 90 days for piped or natural gas, electricity, piped water, or internet service with name and address clearly visible.
Make sure the above files are in .pdf, .png, or .gif format.
These documents must be authentic and unaltered, and the name and address on the document must match the name and address you provided during registration.
There must be some information that was missing or not similar to seller central details or the document was not valid. When a bill is rejected it cannot be resubmitted, because it has already been rejected previously. In these cases, there are different bills that you can submit.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
My account has been disabled. No one will tell me why. I am not told what is required of me. I cannot reach anyone through the help box either.
My account has been disabled. No one will tell me why. I am not told what is required of me. I cannot reach anyone through the help box either.
Initially, Amazon reached out to me to let me know that my account was disabled for the following reasons:
Why did this happen? We were unable to verify the documents you provided because the address on the documents did not match the information entered into Seller Central. Update the address in Seller Central to match the address on the documents provided.
How do I reactivate my account?
To reactivate your account, please verify that you have a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A dated electricity bill for piped gas, natural gas, electricity, piped water, mobile phone, landline phone, or internet service
I submitted the remaining documents, including a utility bill, bank statement, credit card statement, and front+back pictures. I still received the following notification:
“We have completed our review of your submission. We don't have enough information to resolve the violation at this time."
Everything on the account matches and there are no discrepancies, but I am not told what is missing.
I can't get an answer as to why my account was disabled or what else I need to submit to verify my account, my account/policy compliance is healthy and there are no violations, and the help section is only open to submitting documents.
I haven't even started selling yet. Has anyone experienced this before? I've been dealing with this for 20 days. If anyone can help I would be grateful.
My account has been disabled. No one will tell me why. I am not told what is required of me. I cannot reach anyone through the help box either.
My account has been disabled. No one will tell me why. I am not told what is required of me. I cannot reach anyone through the help box either.
Initially, Amazon reached out to me to let me know that my account was disabled for the following reasons:
Why did this happen? We were unable to verify the documents you provided because the address on the documents did not match the information entered into Seller Central. Update the address in Seller Central to match the address on the documents provided.
How do I reactivate my account?
To reactivate your account, please verify that you have a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A dated electricity bill for piped gas, natural gas, electricity, piped water, mobile phone, landline phone, or internet service
I submitted the remaining documents, including a utility bill, bank statement, credit card statement, and front+back pictures. I still received the following notification:
“We have completed our review of your submission. We don't have enough information to resolve the violation at this time."
Everything on the account matches and there are no discrepancies, but I am not told what is missing.
I can't get an answer as to why my account was disabled or what else I need to submit to verify my account, my account/policy compliance is healthy and there are no violations, and the help section is only open to submitting documents.
I haven't even started selling yet. Has anyone experienced this before? I've been dealing with this for 20 days. If anyone can help I would be grateful.
My account has been disabled. No one will tell me why. I am not told what is required of me. I cannot reach anyone through the help box either.
My account has been disabled. No one will tell me why. I am not told what is required of me. I cannot reach anyone through the help box either.
Initially, Amazon reached out to me to let me know that my account was disabled for the following reasons:
Why did this happen? We were unable to verify the documents you provided because the address on the documents did not match the information entered into Seller Central. Update the address in Seller Central to match the address on the documents provided.
How do I reactivate my account?
To reactivate your account, please verify that you have a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A dated electricity bill for piped gas, natural gas, electricity, piped water, mobile phone, landline phone, or internet service
I submitted the remaining documents, including a utility bill, bank statement, credit card statement, and front+back pictures. I still received the following notification:
“We have completed our review of your submission. We don't have enough information to resolve the violation at this time."
Everything on the account matches and there are no discrepancies, but I am not told what is missing.
I can't get an answer as to why my account was disabled or what else I need to submit to verify my account, my account/policy compliance is healthy and there are no violations, and the help section is only open to submitting documents.
I haven't even started selling yet. Has anyone experienced this before? I've been dealing with this for 20 days. If anyone can help I would be grateful.
0 replies
0 replies
Seller_FATFKAA0rlozG
@Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Winston_Amazon
Seller_FATFKAA0rlozG
This was the first thing that came from Amazon.
@Ash_AMZ
Seller_FATFKAA0rlozG
CAN'T ANYONE HELP ME? @Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Winston_Amazon
Abella_AMZ
Hello @Seller_FATFKAA0rlozG,
This is Abella from Amazon, and would assist you with your questions above.
I appreciate you sharing information about the status of your current account. My aim is to offer additional advice on the subsequent actions to take.
It looks like you have verification issues on your selling account. Kindly note the documents requested by the performance team are in compliance with the requirements mentioned below:
Please confirm you have a valid credit card.
Please provide the following documents:
•A bill that is dated within the last 90 days for piped or natural gas, electricity, piped water, or internet service with name and address clearly visible.
Make sure the above files are in .pdf, .png, or .gif format.
These documents must be authentic and unaltered, and the name and address on the document must match the name and address you provided during registration.
There must be some information that was missing or not similar to seller central details or the document was not valid. When a bill is rejected it cannot be resubmitted, because it has already been rejected previously. In these cases, there are different bills that you can submit.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
Seller_FATFKAA0rlozG
@Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Winston_Amazon
Seller_FATFKAA0rlozG
@Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Winston_Amazon
Seller_FATFKAA0rlozG
This was the first thing that came from Amazon.
@Ash_AMZ
Seller_FATFKAA0rlozG
This was the first thing that came from Amazon.
@Ash_AMZ
Seller_FATFKAA0rlozG
Dear @Sarah_Amzn still no progress?
Seller_FATFKAA0rlozG
CAN'T ANYONE HELP ME? @Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Winston_Amazon
Seller_FATFKAA0rlozG
CAN'T ANYONE HELP ME? @Ezra_Amazon @Julia_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Winston_Amazon
Abella_AMZ
Hello @Seller_FATFKAA0rlozG,
This is Abella from Amazon, and would assist you with your questions above.
I appreciate you sharing information about the status of your current account. My aim is to offer additional advice on the subsequent actions to take.
It looks like you have verification issues on your selling account. Kindly note the documents requested by the performance team are in compliance with the requirements mentioned below:
Please confirm you have a valid credit card.
Please provide the following documents:
•A bill that is dated within the last 90 days for piped or natural gas, electricity, piped water, or internet service with name and address clearly visible.
Make sure the above files are in .pdf, .png, or .gif format.
These documents must be authentic and unaltered, and the name and address on the document must match the name and address you provided during registration.
There must be some information that was missing or not similar to seller central details or the document was not valid. When a bill is rejected it cannot be resubmitted, because it has already been rejected previously. In these cases, there are different bills that you can submit.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
Abella_AMZ
Hello @Seller_FATFKAA0rlozG,
This is Abella from Amazon, and would assist you with your questions above.
I appreciate you sharing information about the status of your current account. My aim is to offer additional advice on the subsequent actions to take.
It looks like you have verification issues on your selling account. Kindly note the documents requested by the performance team are in compliance with the requirements mentioned below:
Please confirm you have a valid credit card.
Please provide the following documents:
•A bill that is dated within the last 90 days for piped or natural gas, electricity, piped water, or internet service with name and address clearly visible.
Make sure the above files are in .pdf, .png, or .gif format.
These documents must be authentic and unaltered, and the name and address on the document must match the name and address you provided during registration.
There must be some information that was missing or not similar to seller central details or the document was not valid. When a bill is rejected it cannot be resubmitted, because it has already been rejected previously. In these cases, there are different bills that you can submit.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
