How do we appeal the products not belong to Category equipment THAT DO NOT need ISED NUMBER or HVIN
Hello!
THREE WEEKS ago, one, and today 2, of our products were misidentified as devices that do not comply with the certification and labeling requirements of Innovation, Science and Economic Development Canada (ISED Canada).
I believe there has been a misunderstanding, as our products do not fall under the category that necessitates ISED compliance. There are pyrography pens (woodburning tolls/soldering irons)-there are "PLUG-IN" devices!!! They ARE NOT WIRELESS PRODUCTS or Radio Apparatus, Interference, and CAN NOT HAVE HVIN!
We appealed and have had no answer and it's been almost 3 weeks- case ID 14360213291. Today we appeal for 2 other ASINS case ID 14470514361. It's the same product but within a different kit.
We have FBA inventory now they become unsellable. ANd disposal order on 24th of December!
@Sunnie_Amazon Could you please look into cases 14470514361 and ID 14360213291 and give us some pieces of advice?
Thank you so much in advance!!
Diana
How do we appeal the products not belong to Category equipment THAT DO NOT need ISED NUMBER or HVIN
Hello!
THREE WEEKS ago, one, and today 2, of our products were misidentified as devices that do not comply with the certification and labeling requirements of Innovation, Science and Economic Development Canada (ISED Canada).
I believe there has been a misunderstanding, as our products do not fall under the category that necessitates ISED compliance. There are pyrography pens (woodburning tolls/soldering irons)-there are "PLUG-IN" devices!!! They ARE NOT WIRELESS PRODUCTS or Radio Apparatus, Interference, and CAN NOT HAVE HVIN!
We appealed and have had no answer and it's been almost 3 weeks- case ID 14360213291. Today we appeal for 2 other ASINS case ID 14470514361. It's the same product but within a different kit.
We have FBA inventory now they become unsellable. ANd disposal order on 24th of December!
@Sunnie_Amazon Could you please look into cases 14470514361 and ID 14360213291 and give us some pieces of advice?
Thank you so much in advance!!
Diana
0 replies
Jurgen_Amazon
Hello @Seller_tv2wUuvVOJV9l,
Thank you for contacting Amazon Forums.
I have reviewed both cases and they are currently in Pending Amazon Action since the investigation to your escalation is been performed as we speak. Please bear with us and follow up on those cases until they are resolved.
If you consider that the outcome of the investigation is incorrect, please do not hesitate in letting me know, that way I can double check and follow-up with the team in charge accordingly.
Sincerely, Jurgen_Amazon
